The beginning....I'm concerned.

[mkhuffman]

They're currently doing that with mine. Going through lemon law process here because that's exactly what's happened to mine. HVB doesn't want to come on after charge fault and multiple attempts to reset. Because that's not working, it's not charging the 12v. So 12v dies too. Dealers documenting everything they can. They brought it into their garage and let it warm up, charged the 12v and let it run a bit. Then did a 120amp charge station. Charge fault happened, HVB wouldn't come back on, and 12v died again. Then 12v wouldn't hold a charge anymore. So now have to order another 12v from Ford (this is battery #3.. ugh). They say scanner shows everything is passing and no codes other than charge fault show when it happens. They've ripped out all the cables from 12v and HVB along with HVB to charge station and waiting on replacements from those too. The only thing dealer thinks at this point is there's a wiring issue causing this trip.

Sean, this appears to be an issue reported by others in this forum. Ford is replacing the BECM and the High Voltage Battery Control Harness. Others who have obtained that fix have seen this problem go away, so hopefully it will be the same for you.

Sorry to hear you're having the same issues @BiGmAcHe. I wouldnt wish it on anyone after I've been dealing with no Ziik (my mach-e) since November basically.

I have not had this problem yet.

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[agdad]

h

You go online and create a Ford Pass account and you should see it under connected services. It’s the same login as the app, if you already have that.

ave the app and use it to schedyle charging but no link for the free charging

 

[Alaskan_silent_pony]

I appreciate the info @mkhuffman. It's sad that the threads here have a possible remedy and Ford's telling me they don't know. Calling my dealer right now to see if they've done this yet ?

 

[cjrodriguez31]

Okay, I'm going to toss my story of woe in here...

2021 Select AWD SR that I've owned for 8 months.


I've been charging almost exclusively at home for the past few months, got a 240v 14-50 outlet with a new breaker installed in my carport for my Ford Mobile Charger. It has worked great.

This Saturday, I did something different driving/charging wise. I normally drive in a radius of about 40 miles from home.

I charged up to 100 percent SOC (normally Max out at 85), drove 75+ miles away to get a cargo cover. Drove all the way back home without hitting a public charger. SOC 31 percent.

Put car on Mobile charger, no faults. Charged up to 56 percent, went out to get sandwiches about 12 miles away, turn off car. Ambient temps were in between 60-77 degrees during all trips. Come back to car, try to turn on after 15 minutes, get "Stop safely now/Full acc power active", flashing start button, can't shift, (foot on brake).

Call Ford Roadside, jump arrives hour later, nice guy, I open frunk, he pulls the frunk panels to get to the jump points, turns on and connects his jump pack, asks me to start, doesn't work, keep pack on for 5+min, try to start, same thing, time for flatbed. Call dealership 2 miles away, service center is about to close, can't get tow in time before they close. They suggest that I talk to sales as to where to put the car, they aren't thrilled about having a broken down car on their lot, and suggest back lot that is kind of a sketchy place.

Tow truck driver arrives, tells me leaving the car there is a terrible idea over the weekend. Suggests putting it up at his shop until Monday. I asked how much storage cost is, he guestimates 35 a day, but will submit to Ford Roadside, I said fine.

Showed him the winch points, car gets up on the flatbed pretty easy. Says they'll get it to dealer first thing Monday. I arrange a rental reservation through Hertz for Monday ( I expect to be reimbursed 35 a day for 10 days).

Fast forward to Monday, call dealership, they they haven't seen the car, and they ask if I made an appointment. I said this was confusing as I called and talked to the service department, but the pretended like it was the first time they had heard of the issue. Call the tow company, guy who picked up the Mach-E had unloaded it at the shop, guy with the second flatbed says the car is dead, he can't get in, looked up how to emergency release frunk, had it open, was charging the LVB, but still couldn't get in. Gave him the rundown in not hooking battery rails. He appreciated it. I called him back 20 min later, he was in the car, walked him through emergency tow mode.

Call dealer, ask them to give me a call as soon as the car arrives.

Call Ford (I have PremiumCare), ask about rental reimbursement, they confirmed if I have a service record I should be good).

Call dealer back two hours later, said my car should be there, she said she didn't know, would look out the window. Gentleman gets on the phone, says the car is there, I suggest my suspicion of the HVBJ and the BECM, even though low temp isn't an issue here. He thanks me, say he'll let me know.

I call back 3 hours later, to ask for the service event number on voicemail.

So, that's where it stands, rather certain other than bringing the car into the garage, nothing else has happened (no securialert message since I talked to the service rep).

I'll update when something more happens.

Good luck with everything. Mine has been sitting on the dealer lot since Feb 2 for the exact same problem. Tow trucks wouldn't tow my car and left my car stuck for 8 hours. This seems to be happening all the time to mach e drivers.

https://www.macheforum.com/site/thr...-stop-safely-a-complete-write-up.14082/page-2

 

[SWO]

Good luck with everything. Mine has been sitting on the dealer lot since Feb 2 for the exact same problem. Tow trucks wouldn't tow my car and left my car stuck for 8 hours. This seems to be happening all the time to mach e drivers.



https://www.macheforum.com/site/thr...-stop-safely-a-complete-write-up.14082/page-2

What other reports are there of this issue?

 

[mkhuffman]

I appreciate the info @mkhuffman. It's sad that the threads here have a possible remedy and Ford's telling me they don't know. Calling my dealer right now to see if they've done this yet ?

Based on other posts in this forum, I believe Ford is fully aware and has provided the solution. If your dealer contacts Ford, they should get what they need. It is possible the Ford support people you are talking to do not know about it, but definitely the people your dealer talks to should know.

 

[cjrodriguez31]

What other reports are there of this issue?

Just search the forums. Ive seen this issue at least twice before getting my car in December. I remember if the message pops up while driving “go into N and do not put it in P” or it will be stuck. I read it on here or the other mach forum. Also i saw it on the facebook group happen to someone as well VERY recently.

 

[rmackowsky]

Can someone summarize what this issue is? I just ordered a Mach-E so I'm not up on all the jargon, abbreviations, etc. If it's an emerging issue, I'd like more info. TIA.

 

[heisnuts]

Can someone summarize what this issue is? I just ordered a Mach-E so I'm not up on all the jargon, abbreviations, etc. If it's an emerging issue, I'd like more info. TIA.

The 12 Volt battery (aka LVB) goes dead and when this happens the car will not start (or go to the ready mode to drive). Under normal conditions the big high voltage battery (aka HVB) is supposed to charge the 12V battery. The car is also supposed to maintain the 12V battery when the car is plugged in charging.

The problem here is that the 12V battery is not being charged or maintained so it goes dead and then the car is stuck and will not move. If the 12V battery goes completely dead, you will even have problems getting into the car since the doors require some 12V power to unlatch and open the door when you press the button on the outside of the car.

The stories you see here are cars that have been looked at by the dealer and have had the problem multiple time. The good news is it looks like Ford has come up with solutions, but sometimes the problem is getting the parts needed to repair it and/or a dealer who tries to fix it on their own without contacting Ford tech line with a list of codes and symptoms they are seeing. Another good point is that this is not happening to a ton of vehicles. Their are a lot of owners who have had the car (even in freezing temps) without ever seeing the problem. It does, however, really suck for the ones who do have the problem come up and I can only imagine the frustration and anger it causes after waiting so long for a car that you have to pay MSRP (or above) just to get slapped in the face with what you read here.

 

[rmackowsky]

The 12 Volt battery (aka LVB) goes dead and when this happens the car will not start (or go to the ready mode to drive). Under normal conditions the big high voltage battery (aka HVB) is supposed to charge the 12V battery. The car is also supposed to maintain the 12V battery when the car is plugged in charging.

The problem here is that the 12V battery is not being charged or maintained so it goes dead and then the car is stuck and will not move. If the 12V battery goes completely dead, you will even have problems getting into the car since the doors require some 12V power to unlatch and open the door when you press the button on the outside of the car.

The stories you see here are cars that have been looked at by the dealer and have had the problem multiple time. The good news is it looks like Ford has come up with solutions, but sometimes the problem is getting the parts needed to repair it and/or a dealer who tries to fix it on their own without contacting Ford tech line with a list of codes and symptoms they are seeing. Another good point is that this is not happening to a ton of vehicles. Their are a lot of owners who have had the car (even in freezing temps) without ever seeing the problem. It does, however, really suck for the ones who do have the problem come up and I can only imagine the frustration and anger it causes after waiting so long for a car that you have to pay MSRP (or above) just to get slapped in the face with what you read here.

Thank you!

 

[heisnuts]

have the app and use it to schedyle charging but no link for the free charging

It is not really a link. You need to open the Ford Pass App on your phone, press the vehicle button at the bottom, press the charging option on the screen, press the Blue Oval Charge Network button on the screen and then set up the Plug & Charge from that screen.

Once it is set up you will see the remaining kWh you have remaining on your account.

 

[Budman]

Can someone summarize what this issue is? I just ordered a Mach-E so I'm not up on all the jargon, abbreviations, etc. If it's an emerging issue, I'd like more info. TIA.

I've tried to summarize some of the issues with the 12V, car not starting, Stop Safely Now messages into a Troubleshooting guide accumulated from all the advice and recommendations I've read on this forum. To be clear, this is not my original work or recommendations, I'm just summarizing the great advice others have posted over time on this forum. If anybody finds errors, let me know and I will edit. Feel free to pass this along as needed.

 

[mkhuffman]

I've tried to summarize some of the issues with the 12V, car not starting, Stop Safely Now messages into a Troubleshooting guide accumulated from all the advice and recommendations I've read on this forum. To be clear, this is not my original work or recommendations, I'm just summarizing the great advice others have posted over time on this forum. If anybody finds errors, let me know and I will edit. Feel free to pass this along as needed.

Your guide is well done and thorough. It would be good to create a new thread and put the contents in the thread instead of a PDF. And give yourself a profile picture!

 

[BigMach-E]

I've tried to summarize some of the issues with the 12V, car not starting, Stop Safely Now messages into a Troubleshooting guide accumulated from all the advice and recommendations I've read on this forum. To be clear, this is not my original work or recommendations, I'm just summarizing the great advice others have posted over time on this forum. If anybody finds errors, let me know and I will edit. Feel free to pass this along as needed.

All great, but I would like to add the wiring harness. You end up with Level 3, and they replace the LVB, same battery drain happens, demand the BECM, HVJB and wiring harness replacement. There have been users here who have had only one or two replaced that have found their way back to the shop in short order.

 

[BigMach-E]

Minor update, dealer says that they need to replace the BECM, (which I had already told them, wish they had listened to me). It's been a week and a day of the car in the shop, still driving a 50k mile 2016 Fusion. They said they didn't have a vendor for the windshield reseal, so they can't do that work. It's been almost two weeks with my Mach-E. I reached out to my Ford Corporate contact via email today with my frustrations. Haven't heard back yet. I'll update when I can.

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