TSB 24-2062 - Inoperative BlueCruise And Lane Centering After An OTA Update, CMR DTCs

[Mach-Lee]

If your lane centering and hands-free BlueCruise stopped working after the 6.13.0 OTA, there is now a software fix available at your dealer. The fix is also being deployed in the 24-PU0105-CMR-FX OTA. The software in the CMR needs to be updated to correct the failure. This only applies to 2022 and 2023 model years.

TECHNICAL SERVICE BULLETIN Inoperative BlueCruise And Lane Centering After An OTA Update With DTCs U2018:51 Stored In The CMR And U0565:86 Stored In The IPMA	24-2062 06 March 2024​
Model: Ford 2022-2023 Mustang Mach-E Issue: Some 2022-2023 Mustang Mach-E vehicles which recently received a Ford Power-Up software update delivered OTA may exhibit an inoperative BlueCruise and lane centering with DTC U2018:51 stored in the CMR and U0565:86 stored in the IPMA. This may be due to the software level of the CMR. To correct the condition, follow the Service Procedure to reprogram the CMR using the latest software level of the FDRS. Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • 2022-2023 Mustang Mach-E • Inoperative BlueCruise and lane centering after an OTA update with DTC U2018:51 stored in the CMR and U0565:86 stored in the IPMA Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2022-2023 Mustang Mach-E: Retrieve DTCs And Reprogram The CMR (Do Not Use With Any Other Labor Operations) MT242062​ Actual Time​ Repair/Claim Coding Causal Part: 3G590 Condition Code: 04 Service Procedure 1. Connect a battery charger to the 12-volt battery. NOTE: To prevent the battery saver mode from activating on the vehicle, make sure the negative cable of the charger is installed on a chassis ground and not the 12-volt battery negative terminal. Do not have the vehicle plugged into the high voltage battery charger during programming. This can cause incorrect module programming. Make sure only the 12-volt battery charger is installed. 2. Reprogram the CMR using the latest software level of the FDRS scan tool.

Sponsored

 

[MachE1977]

Why is Ford ignoring that this also happened to the Ford Lightning?

 

[Maquis]

Why is Ford ignoring that this also happened to the Ford Lightning?

There is a thread about the Lightning fix OTA being available as of Feb 29. Not sure about an associated TSB.

 

[Blue highway]

Good. I hope the OTA's can resume. Looking forward to BC 1.4

 

[GreaseMonkey]

These developments deteriorate the little trust that people have in autonomous systems — goofy software that can crash us into a wall at 70 mph.

The more I learn the less I like.

 

[HoosierMachE]

Good news. I've been impacted by this since late December. Hopefully I get the OTA update soon. I also hope that Ford reimburses me for my three months of lost BlueCruise.

 

[Blue highway]

These developments deteriorate the little trust that people have in autonomous systems — goofy software that can crash us into a wall at 70 mph.

The more I learn the less I like.

and yet goofy drivers are much more likely to crash into things than the goofy software.

 

[Monke]

Finally. I am glad to hear. BC is a PAID subscription service. I can only hope that Ford will do right by the customers.

 

[GreaseMonkey]

and yet goofy drivers are much more likely to crash into things than the goofy software.

1. Only true if the system works well.
2. No one will ever admit they are goofy.
3. It would be their own doing vs Ford’s.

I’m all in on digitization. But I see nothing that inspires confidence here.

 

[Sherrod]

Mine has failed 5 times OTA with mainfest errors, not pre-conditioning. Looks like it's a dreaded dealership visit in my future...

 

[AKgrampy]

1. Only true if the system works well.
2. No one will ever admit they are goofy.
3. It would be their own doing vs Ford’s.

I’m all in on digitization. But I see nothing that inspires confidence here.

I do not even use cruise control. I just chose to be in control of my driving. I realize that is old fashioned but just what I prefer. In your case I would suggest not using BC if you do not trust it.

 

[Todd44]

Just got an update, went to the car, still not working, wrong update (24-pu0102-Svd-FX2)
Also received 2 others since my 2/20 outage of BC, Tesla update, and diagnostic update.
update that broke me, same as above but SVD-FX. Diag update : 24-PU0102-CHG-SUFX, oh well, at least it hasn’t been since December.

 

[MachE1977]

Ford is just bad at software, they should just pay Tesla to do it.

 

[Jeff-NoVA]

Ford is just bad at software, they should just pay Tesla to do it.

They will get better in order to compete, or they will fail. I hope it's the former.

 

[4sallypat]

Better check my BC since I just received the Tesla SC OTA...

Sponsored