UK Customers

[Tim03]

You ordered a " Rapid Red, SR RWD, June delivery"

I think it will be the colour that determines it. I have seen a few SR RWD orders get lucky here.

I'm also set for a late June delivery although preordered late October and I think you ordered in January?

Just shows how the preordering system has been completely become a raffle and been ignored. And instead Ford USA don't give a F about customers outside of their ivory tower.

I agree, although I want the MME now, I don’t think it fair that those who ordered well before me either get it later or at the same time.

Cancellations should be first order first deliver basis.

I know that there are loads of variations that impact that, colour, range, drive, spec etc.

Communication and transparency seem to be the two main issues for those who have ordered a lot longer than me. It should not be that hard to keep communication flowing.

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[Coolcatshaft]

I agree, although I want the MME now, I don’t think it fair that those who ordered well before me either get it later or at the same time.

Cancellations should be first order first deliver basis.

I know that there are loads of variations that impact that, colour, range, drive, spec etc.

Communication and transparency seem to be the two main issues for those who have ordered a lot longer than me. It should not be that hard to keep communication flowing.

The order allocation system is far too simplistic than it should be. So basically if 5 people order the same identical car 1 month apart each, if buyer 2 cancels then the order 2 car should be allocated to buyer 3, order 3 car to buyer 4 etc... So everyone gets their car quicker. Obviously this would involve a bit of work when different cars and specs are involved.

Unfortunately the way Ford are doing it, if buyer 2 cancels, then that cars comes up for the next NEW order, or buyer 6 who orders the car six months after buyer 3 gets their car earlier!

I ordered a car on 19th December, vin tracking shows it was a cancelled order from August 20 which had a lead time of 23 weeks. I then looked online again, and saw that if I placed an order in January it now said 14 weeks, so I placed a new order. For this order the VIN tracker shows it to be a cancelled order originally placed in Mar 20 and therefore has an earlier build slot compare to the car ordered in Aug 20. But the net result for me is that a car ordered in Jan arrives earlier than a car ordered in December.

So the people who pre ordered a while ago are in the queue, but then new orders are jumping that queue and taking the places of cancelled pre orders. Ideally that should not happen and all pre-orders should be shuffled earlier to make it fair. But I guess it's too complicated an algorithm for ford to devise.

 

[Coolcatshaft]

In the grand scheme of things it's definitely a first world problem, but in the current climate when there is not much to look forward to, it can understandably feel like a slap in the face of those who pre-ordered and have patiently waited for longer than anyone had originally anticipated.

And it means that any cancellations will NOT push our orders earlier, unless you go through the hassle of placing a new order to "bag" an earlier cancelled pre-order and cancelling your previous order

 

[SteveUk]

The order allocation system is far too simplistic than it should be. So basically if 5 people order the same identical car 1 month apart each, if buyer 2 cancels then the order 2 car should be allocated to buyer 3, order 3 car to buyer 4 etc... So everyone gets their car quicker. Obviously this would involve a bit of work when different cars and specs are involved.

Unfortunately the way Ford are doing it, if buyer 2 cancels, then that cars comes up for the next NEW order, or buyer 6 who orders the car six months after buyer 3 gets their car earlier!

I ordered a car on 19th December, vin tracking shows it was a cancelled order from August 20 which had a lead time of 23 weeks. I then looked online again, and saw that if I placed an order in January it now said 14 weeks, so I placed a new order. For this order the VIN tracker shows it to be a cancelled order originally placed in Mar 20 and therefore has an earlier build slot compare to the car ordered in Aug 20. But the net result for me is that a car ordered in Jan arrives earlier than a car ordered in December.

So the people who pre ordered a while ago are in the queue, but then new orders are jumping that queue and taking the places of cancelled pre orders. Ideally that should not happen and all pre-orders should be shuffled earlier to make it fair. But I guess it's too complicated an algorithm for ford to devise.

It's not complicated at all to write that into code but it's probably because they didn't imagine so many cancellations so didn't bother or anticipate enough.

You have pulled back the curtain a bit more with what you have revealed.

I'm getting more and more angry.

 

[PaulD]

I have not been reticent criticising Ford about aspects of the whole buying process. However I do think they have been hit by an avalanche of issues.
When the process started and with the euphoria of the launch I believe they fully expected the vast majority of the 50k years output to be preordered and at the appropriate time converted. This included an estimated 25-30k European cars.
They wanted to launch worldwide at the same time.
What happened. Lots of pre orders but gradually cancelling due to people’s financial circumstances, working from home, poor communication, OKTB delays, logistics and COVID lockdown issues impacting delivery and then technical issues. They were and still are really unsure about how many will finally buy with returnable deposits up to the last moment. I expect managing the order process has become a nightmare particularly with the commercial aspects of shipping.
I think the whole, long pre-order, First Edition, worldwide launch is questionable without the pandemic bombshell. I do not think I will become embroiled again such a slow boil car buy after this one, I will wait until you can order one for a known delivery period and certainly not a brand new model.

 

[Spensaf]

BTW... to anyone sending out emails to important people, could you wedge in a request to please change the UK drive modes back to Engaged, Whisper and Unbridled, and then say FFS Ford! with a little snorty face emoji ?... cheers.

They originally had unbridled as "Stampede" mode. I thought that was the best

 

[SteveUk]

I think the descriptions should be customisable!

 

[Spensaf]

Just noticed a few members on here have blocked me from seeing their posts.

I sincerely apologise if I have upset anyone by being angry at Ford for the way we have all, collectively, been treated.

Oh well, some people must be a bit sensitive on here.

 

[Spensaf]

The order allocation system is far too simplistic than it should be. So basically if 5 people order the same identical car 1 month apart each, if buyer 2 cancels then the order 2 car should be allocated to buyer 3, order 3 car to buyer 4 etc... So everyone gets their car quicker. Obviously this would involve a bit of work when different cars and specs are involved.

Unfortunately the way Ford are doing it, if buyer 2 cancels, then that cars comes up for the next NEW order, or buyer 6 who orders the car six months after buyer 3 gets their car earlier!

I ordered a car on 19th December, vin tracking shows it was a cancelled order from August 20 which had a lead time of 23 weeks. I then looked online again, and saw that if I placed an order in January it now said 14 weeks, so I placed a new order. For this order the VIN tracker shows it to be a cancelled order originally placed in Mar 20 and therefore has an earlier build slot compare to the car ordered in Aug 20. But the net result for me is that a car ordered in Jan arrives earlier than a car ordered in December.

So the people who pre ordered a while ago are in the queue, but then new orders are jumping that queue and taking the places of cancelled pre orders. Ideally that should not happen and all pre-orders should be shuffled earlier to make it fair. But I guess it's too complicated an algorithm for ford to devise.

I think more and more pre-orderers are cancelling. The lack of communication and continual delays are hurting them more than they realise. I may start to look at other options as well although I think its an incredible vehicle.

 

[Iwantonenow]

I'm getting really annoyed with this system. I have to wait 23 weeks but if I order now I can get it in 14 weeks. Going to call edgware Road (my new dealer, who so far actually want to help us and have contacted us with information already) tomorrow and see if they can do anything. This system is crazy

 

[SteveUk]

Just noticed a few members on here have blocked me from seeing their posts.

I sincerely apologise if I have upset anyone by being angry at Ford for the way we have all, collectively, been treated.

Oh well, some people must be a bit sensitive on here.

How would you know if members have blocked you from seeing their posts?

 

[SteveUk]

I'm getting really annoyed with this system. I have to wait 23 weeks but if I order now I can get it in 14 weeks. Going to call edgware Road (my new dealer, who so far actually want to help us and have contacted us with information already) tomorrow and see if they can do anything. This system is crazy

I checked before and whatever configuration I tried, I got quoted 20 weeks or more. Strange that you got 14. I hope you can bag that deal.

 

[Iwantonenow]

I checked before and whatever configuration I tried, I got quoted 20 weeks or more. Strange that you got 14. I hope you can bag that deal.

I know, we tried the other day and were getting 23 weeks, but tonight it says 14 weeks. I'll let you know what they say in the morning

 

[macchiaz-o]

How would you know if members have blocked you from seeing their posts?

Several things happen:

You can see their posts from an InPrivate browser but not while normally logged in.

You can see replies to posts that are devoid of context.

Threads show up on the What's New page but when you click to see what's new, it takes you to the oldest post rather than the invisible newest one.

The person ignoring you responds to posts without adding anything new to the conversation, not realizing they're repeating the information you've already posted.

I see this happen with @Woeo and @Beege, since they've (rather unwisely) decided to block me, and they've enabled the "2-way ignore" option.

 

[SteveUk]

I know, we tried the other day and were getting 23 weeks, but tonight it says 14 weeks. I'll let you know what they say in the morning

I have my own theory that a lot of cancellations are the SR versions when people realised the range wasn't as high as the UK ford site advertised.

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