UK Customers

BazzaFFC

Member
First Name
Barry
Joined
Feb 11, 2021
Messages
22
Reaction score
6
Location
UK
Vehicles
Ford Mach-E RWD LR
Country flag
I’ve spent all day trying to order a f**king First Edition since they were re-listed on the Ford website with the issues that prevent you ordering them, but no one at Ford can help me order one. The mind boggles. Called my dealer first, who was helpful, but couldn’t order it, said contact the Concierge team. They point me back to the dealership. I tell them it’s not possible through the dealership, so after they confirm the configuration error we all see on the website someone takes my details down and promises to get back to me, only to get emailed from them a few hours later telling me to go back to the dealership. For crying out loud, can someone at Ford PLEASE fix your f’ing website??

Rant over.
I basically got told the same when I was trying to order, spoke to a couple of different dealers and they basically said just do it through the website and they couldn't help!!!





Advertisement

 

Wonky_Donkey

Well-Known Member
First Name
Tony
Joined
Feb 13, 2020
Messages
679
Reaction score
1,035
Location
UK
Vehicles
Rapid Red Mach-E X
Country flag
For crying out loud, can someone at Ford PLEASE fix your f’ing website??
We all feel your pain mate.

It’s possibly one of the most bug ridden and functionally broken websites I’ve ever seen in my life.

If we released a customer portal that was this broken where I work, people would be getting their asses kicked and possibly fired!

The most frustrating bit is that it gets worse with every new iteration when they try to add more functionality.

I also love how the latest updates to the MyFord Customer Dashboard have been designated as a Beta version. In other words “we know this is broken too, but we had to release it”
 

davkd

Well-Known Member
First Name
Dave
Joined
Feb 3, 2021
Messages
60
Reaction score
75
Location
Warrington
Vehicles
Cadillac BLS - Awaiting: Iconic Silver ER RWD
Country flag
Does anyone have anything on their MyFord account other than ‘In Production’?
 

EssexChris

Well-Known Member
First Name
Chris
Joined
Feb 1, 2021
Messages
70
Reaction score
56
Location
Essex, UK
Vehicles
Mach E RWD ER
Country flag
I only made my 1st order in Dec which was recently cancelled. My second order I'm hoping will be on the next ship. How those who have been waiting the best part of a year or more I don't know how you have done it.
At the end of the day, I'm only still here because I just want this car, because as a first time EV buyer its the only one that made me stand up and take a look. I thank wonky and Graham for giving us more info than ford seem to be able to.
 

makooy

Well-Known Member
Joined
Jun 29, 2020
Messages
468
Reaction score
728
Location
NL
Vehicles
current Audi A3 - ordered Mach-E RWD Lucid Red
Country flag
I've spoken with someone of Ford NL and he got my VIN checked, my MME is still in Mexico, currently located in the Port of Veracruz and "hopefully" will be loaded on the next ship, which leaves 28-feb.
My MME has a delivery date of april-24th
 

portlandg

Well-Known Member
First Name
grahame
Joined
Mar 17, 2020
Messages
1,587
Reaction score
1,900
Location
uk
Vehicles
kuga st line x RWD ER MACH E on order
Occupation
Cabinet maker
Country flag
I've spoken with someone of Ford NL and he got my VIN checked, my MME is still in Mexico, currently located in the Port of Veracruz and "hopefully" will be loaded on the next ship, which leaves 28-feb.
My MME has a delivery date of april-24th
Sounds to me like FordEU have cocked up big time and none of UK or EUR cars were actually loaded onto the Grande Houston. Lets hope there is a lot of space on MSC IMMACOLATA.
 
OP
SJ_Okay

SJ_Okay

Well-Known Member
First Name
Scott
Joined
Feb 25, 2020
Messages
538
Reaction score
487
Location
UK
Vehicles
AWD ER Mach-E
Occupation
Film and Music Producer
Country flag
We all feel your pain mate.

It’s possibly one of the most bug ridden and functionally broken websites I’ve ever seen in my life.

If we released a customer portal that was this broken where I work, people would be getting their asses kicked and possibly fired!

The most frustrating bit is that it gets worse with every new iteration when they try to add more functionality.

I also love how the latest updates to the MyFord Customer Dashboard have been designated as a Beta version. In other words “we know this is broken too, but we had to release it”
They’ve since removed the FEs from the site. I wonder if they ended up back there by accident, or if they’ve taken them down until the bugs are fixed?
 

SteveUk

Well-Known Member
Joined
Nov 10, 2020
Messages
1,091
Reaction score
765
Location
Warrington
Vehicles
Ford kuga
Country flag
They’ve since removed the FEs from the site. I wonder if they ended up back there by accident, or if they’ve taken them down until the bugs are fixed?
It listed delivery summer 21. That aint no mistake. And they make them in batches of 30, obviously they didn't reach that when they tried to sell the initial batch so let's hope they sell 30 this time or all that work on the web page will have been a waste of time!
 

Iwantonenow

Well-Known Member
First Name
Lauren
Joined
Aug 12, 2020
Messages
171
Reaction score
106
Location
UK
Vehicles
mach e (currently have ioniq)
Occupation
teacher
Country flag
Lots of glitches on the website. The 3rd car I ordered said delivery 10 to 14 weeks, so should be ship ready... but it isnt and it shouldn't say those dates. I'm going back to 2 orders I think. My red should be on the ship tomorrow... that said I was also told it should have been on the ship last week.

Opinions needed. I really wanted space white as I'm fed up of grey and silver cars (my last 5 cars have been these colours). I wanted white for my last car too but there was no availability (back in the days that ioniq evs were almost impossible to get hold of). Am I going to look at the red each day and hate it because it stands out too much, or is it a really nice deep rich red (not dark, I know it isn't dark), that I will love? I can't work it out from the photos. I know you aren't mind readers (apart from Grahame) but I want to make sure I'm not rushing into something to get the car now quickly!
 

jongodfrey

Well-Known Member
First Name
Jon
Joined
Dec 22, 2020
Messages
201
Reaction score
154
Location
UK
Vehicles
Mach-e RWD ER (Order Confirmed)
Occupation
IT bloke
Country flag
It was a pain in the a!!e to order on line a RWD ER twice, a FE must be near on impossible. If on line ordering is the future, then this will be my first and last time.
Well, Ford certainly has not engineered the customer experience in their transition to online. They have gaping holes in their process. Not least of which that anybody can turn up late to the party and pick up a cancellation when pre-orders have been waiting over a year having put a grand down... or three.

It basically means the whole pre-order was a waste of time. I am guessing, but there probably will have some FE models in cancellation but haven't yet made them available. They added the option back to the site and either they were sold very quickly, and they haven't removed it or they haven't made them available.

One thing is for sure... the First Edition isn't necessarily built first. It's just a model.
 

jongodfrey

Well-Known Member
First Name
Jon
Joined
Dec 22, 2020
Messages
201
Reaction score
154
Location
UK
Vehicles
Mach-e RWD ER (Order Confirmed)
Occupation
IT bloke
Country flag
Lots of glitches on the website. The 3rd car I ordered said delivery 10 to 14 weeks, so should be ship ready... but it isnt and it shouldn't say those dates. I'm going back to 2 orders I think. My red should be on the ship tomorrow... that said I was also told it should have been on the ship last week.

Opinions needed. I really wanted space white as I'm fed up of grey and silver cars (my last 5 cars have been these colours). I wanted white for my last car too but there was no availability (back in the days that ioniq evs were almost impossible to get hold of). Am I going to look at the red each day and hate it because it stands out too much, or is it a really nice deep rich red (not dark, I know it isn't dark), that I will love? I can't work it out from the photos. I know you aren't mind readers (apart from Grahame) but I want to make sure I'm not rushing into something to get the car now quickly!
I was tempted to say that the Sync4 development team also developed the Online Order Processing system but I decided that was far to cruel ... I couldn't do it to you!! ;-)
 

SteveUk

Well-Known Member
Joined
Nov 10, 2020
Messages
1,091
Reaction score
765
Location
Warrington
Vehicles
Ford kuga
Country flag
Lots of glitches on the website. The 3rd car I ordered said delivery 10 to 14 weeks, so should be ship ready... but it isnt and it shouldn't say those dates. I'm going back to 2 orders I think. My red should be on the ship tomorrow... that said I was also told it should have been on the ship last week.

Opinions needed. I really wanted space white as I'm fed up of grey and silver cars (my last 5 cars have been these colours). I wanted white for my last car too but there was no availability (back in the days that ioniq evs were almost impossible to get hold of). Am I going to look at the red each day and hate it because it stands out too much, or is it a really nice deep rich red (not dark, I know it isn't dark), that I will love? I can't work it out from the photos. I know you aren't mind readers (apart from Grahame) but I want to make sure I'm not rushing into something to get the car now quickly!
If the cars didn't ship last week then why do people thing they're going on this weekend's ship? Especially when presumably last week's ship left empty.

It doesn't make sense, what would have changed in the space of a week?

Rebecca said they would be on last weeks ship and it appears it didn't happen so something is wrong with this car to hold up thousands of cars at the port and the costs involved.

https://www.macheforum.com/site/thr...ust-pulled-my-car-back-to-factory.3881/page-5

Is it a stop ship?

The only clue that any cars have gone is mine showing on Vista status as "compound out" and no-one else has reported that plus it might not mean "on ship".


Is it the battery issues? The buzzing screen?
 
Last edited:

portlandg

Well-Known Member
First Name
grahame
Joined
Mar 17, 2020
Messages
1,587
Reaction score
1,900
Location
uk
Vehicles
kuga st line x RWD ER MACH E on order
Occupation
Cabinet maker
Country flag
If the cars didn't ship last week then why do people thing they're going on this weekend's ship? Especially when presumably last week's ship left empty.

It doesn't make sense, what would have changed in the space of a week?

Rebecca said they would be on last weeks ship and it appears it didn't happen so something is wrong with this car to hold up thousands of cars at the port and the costs involved.

https://www.macheforum.com/site/thr...ust-pulled-my-car-back-to-factory.3881/page-5

Is it a stop ship?

The only clue that any cars have gone is mine showing on Vista status as "compound out" and no-one else has reported that plus it might not mean "on ship".


Is it the battery issues? The buzzing screen?
HOPE !!!!!!
 

Advertisement





 


Advertisement
Top