UK Customers

[SteveUk]

That's exactly what I now have. Def not there yesterday. Vin looks same. Only looking via phone.

yes I can confirm my VIN is showing within the order screen under vehicle reg details.

you have to look within manage order.

that's a good spot - thanks - I wouldn't have seen that without you pointing out. many thanks

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[portlandg]

Good morning from a very sunny Veracruz !

From my vantage point I was able to see the boat leaving this morning....

...the truth is my vantage point was A&E at the local hospital where I appear to have torn my Achilles’ tendon. One word...... OOOOOOUCH?

I’ve just got home and am catching up on quite a few pages of posts!

I concur OOOOUCH!!!!
Get well soon

 

[Wonky_Donkey]

I'm checking with Brains at International Rescue, I believe Wonky is on the ship and needs extraction mid seas once he's photoed all the Vins.

Yes unfortunately that’s how I injured myself - I was rappelling down the side of the ship ready to drop into the speedboat and I felt my ankle just go. I’m uploading the data back to VIN Wonky HQ now ? ?

 

[Mercury8]

Good morning from a very sunny Veracruz !

From my vantage point I was able to see the boat leaving this morning....

...the truth is my vantage point was A&E at the local hospital where I appear to have torn my Achilles’ tendon. One word...... OOOOOOUCH?

I’ve just got home and am catching up on quite a few pages of posts!

That’s sounds a sore one!

Looks like you’re going to be living up to your moniker for a wee while! Get well soon.

 

[portlandg]

Yes unfortunately that’s how I injured myself - I was rappelling down the side of the ship ready to drop into the speedboat and I felt my ankle just go. I’m uploading the data back to VIN Wonky HQ now ? ?

You will be making full use of the one pedal drive function then. Hope it was your left foot and not your right.

 

[Wonky_Donkey]

You will be making full use of the one pedal drive function then. Hope it was your left foot and not your right.

Unfortunately it was the right foot ?

I should be ok in the next 3 or 4 weeks, but at the moment I am a very wonky donkey with crutches

 

[BearStang]

Unfortunately it was the right foot ?

I should be ok in the next 3 or 4 weeks, but at the moment I am a very wonky donkey with crutches

On the upside, you wont have a Mach-E before you're healed anyways. :-D

 

[Mercury8]

Just when I’m feeling good about things I speak to my dealer and things go downhill.

As some of you may know I’ve been trying to get a confirmation note from my dealer so I can look at applying for the grants for my charge point (especially the grant available in Scotland for which I need to provide proof I’ve ordered the car)

This is now my 3rd dealer at Evans Halshaw. She said they normally apply for the grant on my behalf but wouldn’t be able to provide any confirmation of my order until the car is in the country.

Even when I said I was going to apply for the grant myself they said they couldn’t send me anything. ?

She said they normally hear thatthe cars are on the way about two months before they arrive and she hasn’t heard anything. From that it doesn’t look like my car is on the ship.

I’m just going to contact the Ford esales team as I’ve completely lost confidence in this dealer.

 

[mach-e-2021]

Just when I’m feeling good about things I speak to my dealer and things go downhill.

As some of you may know I’ve been trying to get a confirmation note from my dealer so I can look at applying for the grants for my charge point (especially the grant available in Scotland for which I need to provide proof I’ve ordered the car)

This is now my 3rd dealer at Evans Halshaw. She said they normally apply for the grant on my behalf but wouldn’t be able to provide any confirmation of my order until the car is in the country.

Even when I said I was going to apply for the grant myself they said they couldn’t send me anything. ?

She said they normally hear thatthe cars are on the way about two months before they arrive and she hasn’t heard anything. From that it doesn’t look like my car is on the ship.

I’m just going to contact the Ford esales team as I’ve completely lost confidence in this dealer.

I am currently going backwards and forwards with Ford online about this, I was promised a counter singed copy of the Order Form within 2 weeks........ The online team are very responsive to emails and even came back to me today without me prodding them asking if "My Dealer" had sent over the form which they haven't.

I'm in Scotland too and want the form for the very same reason, I have had a quote and now need proof of an order to apply for the Grant which you have to do prior to proceeding with instructing the work.

To me its crazy order a car online then expected to deal with a dealer (who doesn't even have an email listed)

 

[SteveUk]

my dealer hasn't got back to me on the same issue. I am wondering if he's found out there's a stop ship order so is avoiding me until it lifts.

 

[mach-e-2021]

my dealer hasn't got back to me on the same issue. I am wondering if he's found out there's a stop ship order so is avoiding me until it lifts.

Makes sense, but I have signed a Contract and paid a deposit of which I have no copy. This is simply wrong and a copy should have been emailed as soon as the online signature was complete.

 

[SteveUk]

Makes sense, but I have signed a Contract and paid a deposit of which I have no copy. This is simply wrong and a copy should have been emailed as soon as the online signature was complete.

I absolutely agree with you.

 

[jongodfrey]

Good morning from a very sunny Veracruz !

From my vantage point I was able to see the boat leaving this morning....

...the truth is my vantage point was A&E at the local hospital where I appear to have torn my Achilles’ tendon. One word...... OOOOOOUCH?

I’ve just got home and am catching up on quite a few pages of posts!

you need one pedal driving ASAP... ;-)

 

[Wonky_Donkey]

my dealer hasn't got back to me on the same issue. I am wondering if he's found out there's a stop ship order so is avoiding me until it lifts.

Makes sense, but I have signed a Contract and paid a deposit of which I have no copy. This is simply wrong and a copy should have been emailed as soon as the online signature was complete.

So there was a technical issue with the signed online orders from December not making it through to the dealers until mid January, but this was resolved and countersigned orders started flowing back out to customers about 5 weeks ago.

But yeah - guess what - certain dealers just not getting how the online process works and don't seem to be able to deal with it. Just know this - if you signed an online order - it is within your dealer's power to issue you with a countersigned copy.

I got mine back on 20th Jan - so there are no excuses

 

[SashaLondon]

I haven't had any countersigned paperwork from the dealer. Should I chase them up?

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