UK Customers

SteveUk

Well-Known Member
Joined
Nov 10, 2020
Threads
0
Messages
2,112
Reaction score
1,575
Location
Warrington
Vehicles
Mustang Mache with crap keys
Country flag
Yes it went up recently around the time the pigc stopped I am pretty sure and can prob find the old price list.
Sponsored

 

Iwantonenow

Well-Known Member
First Name
Lauren
Joined
Aug 12, 2020
Threads
0
Messages
313
Reaction score
249
Location
UK
Vehicles
mach e (currently have ioniq)
Occupation
teacher
Country flag
Somebody else can probably give you a better explanation than me but basically I’ve learned the main things to look at are vehicleDateTime and tappsDateTime. These are like mine, both dated yesterday, and apparently it means that someone has turned our cars on, either to do checks, or to move them around the compound - I really really hope they are moving our batch ready to be loaded onto a boat to Flushing but who knows?!

Trying to think positively, I know July feels like ages away, but time flies and don’t forget we’re almost into June. Also don’t forget people like @portlandg (sorry to pick you out Grahame but you’re the best example I can remember!) had ETA either 5th or 12th June when they were at the stage we are now at, but now he has his car a couple of weeks earlier. So I’m still clinging onto hope that I can get mine by 26th June when I have 2 weeks holiday to really get to grips with my MME!
So true, but unfortunately as ours are being moved back now, I very much doubt they will be here early, it seems like there is a real issue.
In the mean time, here is my f12 data:

Ford Mustang Mach-E UK Customers 20210529_145157
 

SteveUk

Well-Known Member
Joined
Nov 10, 2020
Threads
0
Messages
2,112
Reaction score
1,575
Location
Warrington
Vehicles
Mustang Mache with crap keys
Country flag
All you can do is keep the pressure on Hannah and if necessary ring her instead of email. And do the same with the dealer.
 

ChrisR101

Active Member
Joined
Dec 17, 2020
Threads
0
Messages
40
Reaction score
59
Location
huh
Vehicles
huh
So popped over today to see my new car, she has arrived and looks great, bit miffed that you get two basic Ford keys then you get the metal backup insert key of the usual mustang fob but no mustang key, this will be followed up with complaints after I have taken delivery, which will be early next week.

This was all a bit of a surprise as I was told a few weeks ago that the original car was being withdrawn and I had to wait for a replacement, luckily a cancelled order was available, and I will be receiving this car earlier than the original one.:)
 

EssexChris

Well-Known Member
First Name
Chris
Joined
Feb 1, 2021
Threads
0
Messages
155
Reaction score
157
Location
Essex, UK
Vehicles
Mach E RWD ER
Country flag
Pdi is pre delivery inspection. Basic stuff. Are this lot trust ford as well as the yorkshire lot?
Essex Ford, part of the Allen group.
I thought pdi was basic, but apparently not. HV was mentioned and they can't do that. Hence booked in at Dunton. All part of the merry go round.
 


Smuddell

Well-Known Member
First Name
Stephen
Joined
Mar 2, 2021
Threads
1
Messages
265
Reaction score
179
Location
Eastbourne UK
Vehicles
Renault Megane E Tech Launch Edition
Country flag
So true, but unfortunately as ours are being moved back now, I very much doubt they will be here early, it seems like there is a real issue.
In the mean time, here is my f12 data:

20210529_145157.jpg
If it’s any consolation, my f12 is identical!
 

Iwantonenow

Well-Known Member
First Name
Lauren
Joined
Aug 12, 2020
Threads
0
Messages
313
Reaction score
249
Location
UK
Vehicles
mach e (currently have ioniq)
Occupation
teacher
Country flag
Thought it would be. I think we will be experiencing this whole thing together
 

Tim03

Well-Known Member
First Name
Tim
Joined
Jan 9, 2021
Threads
0
Messages
135
Reaction score
102
Location
Liverpool
Vehicles
Mustang Mach E - SR RWD - Rapid Red
Country flag
So popped over today to see my new car, she has arrived and looks great, bit miffed that you get two basic Ford keys then you get the metal backup insert key of the usual mustang fob but no mustang key, this will be followed up with complaints after I have taken delivery, which will be early next week.

This was all a bit of a surprise as I was told a few weeks ago that the original car was being withdrawn and I had to wait for a replacement, luckily a cancelled order was available, and I will be receiving this car earlier than the original one.:)
I am not sure if you’re in the WhatsApp group but a few of us have written complaint emails around the keys, hopefully they’ll listen and rectify.
 

ChrisR101

Active Member
Joined
Dec 17, 2020
Threads
0
Messages
40
Reaction score
59
Location
huh
Vehicles
huh
I am not sure if you’re in the WhatsApp group but a few of us have written complaint emails around the keys, hopefully they’ll listen and rectify.
I am not on the WhatsApp group, I have not been on here for a good few weeks as it’s been mad at work, I have a few different email addresses so will get an email sent as well. Hopefully we will get it sorted, even the dealer was embarrassed to show me the key setup.
 

SteveUk

Well-Known Member
Joined
Nov 10, 2020
Threads
0
Messages
2,112
Reaction score
1,575
Location
Warrington
Vehicles
Mustang Mache with crap keys
Country flag
So popped over today to see my new car, she has arrived and looks great, bit miffed that you get two basic Ford keys then you get the metal backup insert key of the usual mustang fob but no mustang key, this will be followed up with complaints after I have taken delivery, which will be early next week.

This was all a bit of a surprise as I was told a few weeks ago that the original car was being withdrawn and I had to wait for a replacement, luckily a cancelled order was available, and I will be receiving this car earlier than the original one.:)
Why was it withdrawn?
 

ChrisR101

Active Member
Joined
Dec 17, 2020
Threads
0
Messages
40
Reaction score
59
Location
huh
Vehicles
huh
Why was it withdrawn?
They didn’t say, Georgia rang and said it was not repairable and the VIN was being withdrawn, my dealer says that means it’s being scrapped, no one seems to know why. The words it’s one of the ones that can’t be repaired says to me mine wasn’t the only one.
 

ChrisR101

Active Member
Joined
Dec 17, 2020
Threads
0
Messages
40
Reaction score
59
Location
huh
Vehicles
huh
You deserve to know mate.
They obviously don’t want the reason publicised, and know it will be straight on here if they tell me, and from the lack of comms so far it would be a pointless exercise trying to find out.
 

Andeh

Well-Known Member
First Name
Andrew
Joined
Apr 12, 2021
Threads
0
Messages
243
Reaction score
527
Location
Cumbria
Vehicles
1926 Chrysler 60, 1929 Austin 7, 1965 Ford Anglia
Country flag
If he's been offered an identical model, that's arrived sooner, I don't think it matters at all why the first one was withdrawn. ?ā€ā™‚ No one ever owned it anyway, we've all placed a deposit, that's it until the paperwork is signed.

I'd hazard a guess it had a duff battery, as a couple in the US have had. Rather than waiting however many months for a new battery, they've substituted that car with a cancelled order. Pure speculation of course. If not that, well accidents happen, could be any number of things that really aren't relevant to the customer who has still got the product they wanted.

Sounds like Ford did the right thing in this instance.
 
Last edited:

SteveUk

Well-Known Member
Joined
Nov 10, 2020
Threads
0
Messages
2,112
Reaction score
1,575
Location
Warrington
Vehicles
Mustang Mache with crap keys
Country flag
They didn’t say, Georgia rang and said it was not repairable and the VIN was being withdrawn, my dealer says that means it’s being scrapped, no one seems to know why. The words it’s one of the ones that can’t be repaired says to me mine wasn’t the only one.
Yes, that's a good outcome as you got a replacement sooner.
Sponsored

 
 







Top