UK Customers

[SteveUk]

Yes it went up recently around the time the pigc stopped I am pretty sure and can prob find the old price list.

Sponsored

 

[Iwantonenow]

Somebody else can probably give you a better explanation than me but basically I’ve learned the main things to look at are vehicleDateTime and tappsDateTime. These are like mine, both dated yesterday, and apparently it means that someone has turned our cars on, either to do checks, or to move them around the compound - I really really hope they are moving our batch ready to be loaded onto a boat to Flushing but who knows?!

Trying to think positively, I know July feels like ages away, but time flies and don’t forget we’re almost into June. Also don’t forget people like @portlandg (sorry to pick you out Grahame but you’re the best example I can remember!) had ETA either 5th or 12th June when they were at the stage we are now at, but now he has his car a couple of weeks earlier. So I’m still clinging onto hope that I can get mine by 26th June when I have 2 weeks holiday to really get to grips with my MME!

So true, but unfortunately as ours are being moved back now, I very much doubt they will be here early, it seems like there is a real issue.
In the mean time, here is my f12 data:

 

[SteveUk]

All you can do is keep the pressure on Hannah and if necessary ring her instead of email. And do the same with the dealer.

 

[ChrisR101]

So popped over today to see my new car, she has arrived and looks great, bit miffed that you get two basic Ford keys then you get the metal backup insert key of the usual mustang fob but no mustang key, this will be followed up with complaints after I have taken delivery, which will be early next week.

This was all a bit of a surprise as I was told a few weeks ago that the original car was being withdrawn and I had to wait for a replacement, luckily a cancelled order was available, and I will be receiving this car earlier than the original one.

 

[EssexChris]

Pdi is pre delivery inspection. Basic stuff. Are this lot trust ford as well as the yorkshire lot?

Essex Ford, part of the Allen group.
I thought pdi was basic, but apparently not. HV was mentioned and they can't do that. Hence booked in at Dunton. All part of the merry go round.

 

[Smuddell]

So true, but unfortunately as ours are being moved back now, I very much doubt they will be here early, it seems like there is a real issue.
In the mean time, here is my f12 data:

If it’s any consolation, my f12 is identical!

 

[Iwantonenow]

Thought it would be. I think we will be experiencing this whole thing together

 

[Tim03]

So popped over today to see my new car, she has arrived and looks great, bit miffed that you get two basic Ford keys then you get the metal backup insert key of the usual mustang fob but no mustang key, this will be followed up with complaints after I have taken delivery, which will be early next week.

This was all a bit of a surprise as I was told a few weeks ago that the original car was being withdrawn and I had to wait for a replacement, luckily a cancelled order was available, and I will be receiving this car earlier than the original one.

I am not sure if you’re in the WhatsApp group but a few of us have written complaint emails around the keys, hopefully they’ll listen and rectify.

 

[ChrisR101]

I am not sure if you’re in the WhatsApp group but a few of us have written complaint emails around the keys, hopefully they’ll listen and rectify.

I am not on the WhatsApp group, I have not been on here for a good few weeks as it’s been mad at work, I have a few different email addresses so will get an email sent as well. Hopefully we will get it sorted, even the dealer was embarrassed to show me the key setup.

 

[SteveUk]

So popped over today to see my new car, she has arrived and looks great, bit miffed that you get two basic Ford keys then you get the metal backup insert key of the usual mustang fob but no mustang key, this will be followed up with complaints after I have taken delivery, which will be early next week.

This was all a bit of a surprise as I was told a few weeks ago that the original car was being withdrawn and I had to wait for a replacement, luckily a cancelled order was available, and I will be receiving this car earlier than the original one.

Why was it withdrawn?

 

[ChrisR101]

Why was it withdrawn?

They didn’t say, Georgia rang and said it was not repairable and the VIN was being withdrawn, my dealer says that means it’s being scrapped, no one seems to know why. The words it’s one of the ones that can’t be repaired says to me mine wasn’t the only one.

 

[SteveUk]

You deserve to know mate.

 

[ChrisR101]

You deserve to know mate.

They obviously don’t want the reason publicised, and know it will be straight on here if they tell me, and from the lack of comms so far it would be a pointless exercise trying to find out.

 

[Andeh]

If he's been offered an identical model, that's arrived sooner, I don't think it matters at all why the first one was withdrawn. ?‍ No one ever owned it anyway, we've all placed a deposit, that's it until the paperwork is signed.

I'd hazard a guess it had a duff battery, as a couple in the US have had. Rather than waiting however many months for a new battery, they've substituted that car with a cancelled order. Pure speculation of course. If not that, well accidents happen, could be any number of things that really aren't relevant to the customer who has still got the product they wanted.

Sounds like Ford did the right thing in this instance.

 

[SteveUk]

They didn’t say, Georgia rang and said it was not repairable and the VIN was being withdrawn, my dealer says that means it’s being scrapped, no one seems to know why. The words it’s one of the ones that can’t be repaired says to me mine wasn’t the only one.

Yes, that's a good outcome as you got a replacement sooner.

Sponsored