UK Customers

[Jonno21]

I think the disconnect here is that the original intention was that the dealers would not normally need to do bug fix updates as they would all be done OTA.

A direct comparison would be buying a laptop from PC World and then taking it back every few months asking them to install the latest Windows Updates.

The customer service program to update Job1 cars was to get around the complaints over the GOM being so low in cold weather and to improve the charge speeds, and Ford was compensating dealers for their time to do this.

Now some of us more informed customers are demanding additional updates like 1.7.1 and the dealers are getting pissed as it takes a minimum of 3hrs to do that update alone - and that’s 3hrs of time they can’t claim for.

Ahh. Yes, I take your point. I just hope that the promised OTA updates will finally arrive and then it will be the same software version for everyone which should hopefully resolve any issues.

Sponsored

 

[Wonky_Donkey]

We knew this was coming sooner or later..... this will affect any Blue Oval Charge Network prices as well.

 

[coolshades]

I think the disconnect here is that the original intention was that the dealers would not normally need to do bug fix updates as they would all be done OTA.

A direct comparison would be buying a laptop from PC World and then taking it back every few months asking them to install the latest Windows Updates.

The customer service program to update Job1 cars was to get around the complaints over the GOM being so low in cold weather and to improve the charge speeds, and Ford was compensating dealers for their time to do this.

Now some of us more informed customers are demanding additional updates like 1.7.1 and the dealers are getting pissed as it takes a minimum of 3hrs to do that update alone - and that’s 3hrs of time they can’t claim for.

Wonky, does the customer service update include updating to latest version ? If it doesn’t and we are still stuck on 1.6, is the route you took our only option?

 

[Wonky_Donkey]

Wonky, does the customer service update include updating to latest version ? If it doesn’t and we are still stuck on 1.6, is the route you took our only option?

The CSP unfortunately does not include any updates to SYNC (APIM) modules. So when you come back from the dealer you'll have lots of improvements and reliability updates, but no change to your Sync4A version (unless you have a very very nice dealer)

A fix is being worked on to resolve the issue of getting everyone reliably onto 1.7.1 via the OTA method asap, and it was due a couple of weeks ago. Unfortunately like so many other updates from Ford it's a bit behind schedule at the moment.

You have two choices right now:

The first is to just hang tight, the updates will start to flow again, and those with later build vehicles will also start to see some action eventually.

The second choice is to get your car updated via the FDRS system which can be done by a dealership or by someone who has purchased all the necessary kit and software licences.

Hope this helps

 

[portlandg]

Just popped in to see my dealer and he is in the process of doing the recall work on his demo. I was hoping that he would be able to get mine in next week, but apparently having been on order for 5 weeks the screen STILL hasn't been delivered so it looks as if I will have to wait a bit longer. ?

Update. Finished the roof reseal and the software update without any issues or breakages, which is good. Bad news is apparently Autoglass head office have told their fitters that they are NOT to do do the recall work on windscreens. Presumably Ford won't pay them if they damage a remove/reseal job. Can't see why they wouldn't do a replacement job though.
Upshot is that my dealer didn't get his demo screen fixed and doesn't know when he will. Looks like I might be waiting a bit longer unless he just does my roof/software update.

 

[SteveUk]

Sounds Ford are in a fight with autoglass on how much to pay them / the terms per window job.

 

[SashaLondon]

I was suppssed to get the recall work done on Monday. Plus any software updates they could do. Now I have Covid so have rescheduled it. Rubbish.

 

[coolshades]

Update. Finished the roof reseal and the software update without any issues or breakages, which is good. Bad news is apparently Autoglass head office have told their fitters that they are NOT to do do the recall work on windscreens. Presumably Ford won't pay them if they damage a remove/reseal job. Can't see why they wouldn't do a replacement job though.
Upshot is that my dealer didn't get his demo screen fixed and doesn't know when he will. Looks like I might be waiting a bit longer unless he just does my roof/software update.

hopefully they have given you a loaner.

my car is out ten days now and windshield is yet to be replaced. no timeline committed by dealer.

i can feel myself gradually fall out of love with the MME ...

 

[Murse-In-Airy]

OK Ford - I’m super pleased you just made my 2022 Mach-E, but reminding me every 30 minutes this evening to create a profile for my new car isn’t necessary ? 11 notifications and they still keep coming. Time to invoke DND mode.

Wonky_Donkey, Did you ever get FordPass to quit giving you these notifications? My wife added the GT to her FordPass. And she gets this notification every 9 minutes. But if she clicks the link, it shows she has an active profile. I've deleted the car from her app and re-authorized it. I've logged out of her app and back in. What worked for you?

 

[Wonky_Donkey]

Wonky_Donkey, Did you ever get FordPass to quit giving you these notifications? My wife added the GT to her FordPass. And she gets this notification ever9 9 minutes. But if she clicks the link, it shows she has an active profile. I've deleted the car from her app and re-authorized it. I've logged out of her app and back in. What worked for you?

Weirdly they just stopped at midnight that night. I’d turned on “Do not disturb” mode on my phone just after posting the comment online, but did nothing else.

Since then no more notifications have popped up although it has now appeared on my FordPass Home Screen as a news item (which I’m ignoring for now)

 

[Murse-In-Airy]

Weirdly they just stopped at midnight that night. I’d turned on “Do not disturb” mode on my phone just after posting the comment online, but did nothing else.

Since then no more notifications have popped up although it has now appeared on my FordPass Home Screen as a news item (which I’m ignoring for now)

Thoughts and Prayers, got it. ?

 

[Not_yet_MachEOwner]

Previous Order was with a Car scheme from my company but as had to change job so had to cancel last order and made a new one, this time personally

 

[TomW]

Aesthetically it’s a lovely charge box! App seems simple to use, hopefully it will meet expectations.

 

[EssexChris]

hopefully they have given you a loaner.

my car is out ten days now and windshield is yet to be replaced. no timeline committed by dealer.

i can feel myself gradually fall out of love with the MME ...

My panoramic roof has been done, and was also told the screen needs replacing. Apparently they have ordered one and are expecting it to take 2 and half weeks, which I find hard to believe as @portlandg been waiting for 5 weeks or more. Could be a long wait given the issues of who going to fit it.
Also had a fix done from 4 weeks ago.
Which was that I was getting intermittent messages Hill start assist malfunction, which also brought up Auto hold messages. Had to wait for the spare part, which was something to do with a door lock module. Don't ask me, but no messages have appeared so far. Fingers crossed.

 

[richeze]

Just placed order for Black AWD standard range Mach E at my local ford dealer. Must have got lucky. 8 weeks delivery. Car built sitting in Veracruz waiting for the next boat! 2022 model as well!

Sponsored