UK Customers

[portlandg]

Call me a wee bit naive but I was surprised at the ‘customer service’ I’ve received. When someone asks for help or assistance you provide it or at least say you’ll do your best. That shouldn’t be based on financial motivation but just simple decency.
Dealers shouldn’t all be tarred with the same brush either.
I had a test drive with a different dealer to who I’ve ordered my car with and he knew this.
Despite that he still rearranged things so I could get a test drive with the exact model I ordered.
As a result of that and other things they did for me I’m more likely to use them in the future. They were night and day compared to Evans Halshaw where everything seems like such a chore to them.
It’s a lessen that I’ll remember. ?

You can always use them for servicing and heaven forbid that you need it, any warranty work. Just because you bought from one dealer you don't have to continue with him.

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[Wonky_Donkey]

Ok teaser shot for you …. (Red car hidden behind blue)

(It’s actually as close as I could get as the compound was locked and my Sales Manager couldn’t unlock it.) I’m back on Monday for a proper close up look.

Can confirm one thing though - it came with 2 keys - and they have a Mustang logo on them.

 

[Mercury8]

Ok teaser shot for you …. (Red car hidden behind blue)

(It’s actually as close as I could get as the compound was locked and my Sales Manager couldn’t unlock it.) I’m back on Monday for a proper close up look.

Can confirm one thing though - it came with 2 keys - and they have a Mustang logo on them.

I’m disappointed that you didn’t take bolt cutters!?
I’m going to be living vicariously through yourself and @portlandg over the next few days.
Next week is going to be fun!?

 

[SteveUk]

Excellent! And greetings from London!

Visiting the family!

 

[SteveUk]

Good news about the keys

 

[portlandg]

Ok teaser shot for you …. (Red car hidden behind blue)

(It’s actually as close as I could get as the compound was locked and my Sales Manager couldn’t unlock it.) I’m back on Monday for a proper close up look.

Can confirm one thing though - it came with 2 keys - and they have a Mustang logo on them.

Nearly taken delivery and the information keeps flowing.. That's good to know.. Sorry but I don't believe that the sales manager didn't have a key to the compound. Anyway, at least you have seen YOURS at long last

 

[SteveUk]

COMPOUND IN for the final time!

 

[davkd]

Ok teaser shot for you …. (Red car hidden behind blue)

(It’s actually as close as I could get as the compound was locked and my Sales Manager couldn’t unlock it.) I’m back on Monday for a proper close up look.

Can confirm one thing though - it came with 2 keys - and they have a Mustang logo on them.

Fantastic! Thanks for the post.

Just the fact that you get two keys with Mustangs on… I’m like a dog with two tails (polite version). ??

 

[Coolcatshaft]

COMPOUND IN for the final time!

Brilliant. Not sure what I'm going to do in a few weeks without this daily F12 routine and vehicle activation trials!

 

[Dhiren]

Our vessel is now heading to DAVISVILLE

 

[markpilky]

For me, my dealer has shown absolutely no interest in my order. All the information I’ve obtained has been from the concierge.

same with me and Thinkford Guildford...

 

[Tim03]

Our vessel is now heading to DAVISVILLE

Hopefully it gets to Antwerp sooner!

 

[Tim03]

I wonder if they have changed the schedule? Davisville should be a few more stops?

 

[themagicrobot]

Hasn't the whole experience been shambolic? I got an email from my dealer this morning (from a new person I've never dealt with before) saying they have received my car and I can collect it Tuesday.
But I haven't even paid for it yet and (after I finally got them to honour the £3000 reduction and reminded them about the £1000 deposit they'd forgotten about too I now have an invoice. But as it is the weekend even if I do internet banking they won't get the money till monday. And they want an (original not photocopy) insurance cover note too which I can't get till my Broker opens on monday and I then need to find time to collect it 12 miles away north and deliver it 12 miles away south to my dealer.

All this could have been accomplished in good time if I had been given better notice of when the car was coming. It was only yesterday that I received an email saying the car was due at my dealer in the next 2 to 4 weeks. As it is I think I will arrange to collect my car on Thursday to give time for the paperwork to be sorted and for the dealer to have plenty of time to get the car properly prepared.

 

[Wonky_Donkey]

So let me give hope to all of you smashing the refresh button on your web browser's developer view hoping to see some sort of updates on where your car is.

My car was delivered to the dealership on Friday afternoon - and my "F12" data from just now is pasted below....

"vin": "WF0TR1R72MMAxxxxx",
"order": {
"type": "order",
"number": "1003xxxx",
"contractSource": "Web",
"gobStatusCode": "VITR",
"gobStatusDesc": "InTransit",
"gobStatusDate": "2021-05-14 10:30:47.0"

"vmacs2CharCode": "91",
"vmacs3CharCode": "711",
"vmacsStatusDesc": "COMPOUND IN ",
"vmacsStatusDate": "2021-05-12 15:05:00.0",

So no update in 8 days since it arrived in Flushing.

Just goes to show that the web data can be extremely hit and miss.

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