UK Customers

[Peter Warsany]

Hi
Thanks for your interesting conmentary
Sorry to ask this but I cannot access the F12 link on my Ford account
If you have time could you guide me thru the process of accessing movement information
Many thanks
Peter

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[BlackheathDiggs]

Hi
Thanks for your interesting conmentary
Sorry to ask this but I cannot access the F12 link on my Ford account
If you have time could you guide me thru the process of accessing movement information
Many thanks
Peter

Hi Peter,

There are two sources for data using F12 to see it:

- https://www.ford.co.uk/dashboard#/
- https://remotesetup.ford.com/

For both you need to log-in and hit F12. The first link gives you access to the progress of your vehicle (eg Compound In and Out dates / Transit status). You find those under the order-status line. Full details here: https://www.macheforum.com/site/threads/uk-customers.588/page-363#post-150210

For the movement information, you use the remote setup page, and after accessing the F12 data, click on your VIN number (the third time it's listed) to access that data.

Shout if any difficulties. Searching this thread you see discussions about accessing these pages (it's not straightforward for everyone).

 

[bazzac]

Same thing for me with the oemCorrelationId going to "0", and I'm at the same stage as you. My tappsDateTime updated again at 5:16am this morning, but weirdly the vehicleDateTime went back to a time on 2nd June!!

MyF12 data on the dashboard page has updated to "DEALER DELIVERY".

Yes oemCorrelationId has changed to "0". I'm still in Antwerp though

 

[Smuddell]

@Smuddell @Iwantonenow after about a week of no change, my tappsDateTime updated this morning. However, vehicleDateTime remains unchanged. Probably means feck all anyway as we are held in ecall limbo land. I've asked Hannah for another update in any case and wait for the next BS response from her. (do you get the 'end of tether' vibe I've got going on?)

I also have that, my tappsdate changed yesterday but my vehicledate stayed as 2nd June! I also emailed Hannah yesterday evening because I hadn’t received my weekly update, and still no reply! I have that same vibe too!

 

[Iwantonenow]

My dates are all over the place

vehicleDateTime":"2021-06-07T09:24:32Z",
"tappsDateTime":"2021-06-10T10:32:29.102Z"
updateDate":"2021-06-09T21:33:04.68","

 

[Coolcatshaft]

No - they had only seen the “Red top” memo about the stoppage. No further info from them.

In regards to the rubber mat set - it’s well made and it fits well (should think so too for £95)

Boot liner with flappy flap is nice too - although I wasn’t expecting the outer material to be carpet (inside is tough rubber - flappy bit is like wetsuit material)

Here’s some pics - you know I love a good pic or two ?

@Wonky_Donkey
Hey Tone, I am after the same floor mat and boot set as you. I emailed the dealer with the codes:

MUSTANG MACH-E RUBBER FLOOR MATS FRONT AND REAR, BLACK 09/2020 –
Part No. 2526939

MUSTANG MACH-E LOAD COMPARTMENT MAT REVERSIBLE 09/2020 –
Part No. 2482274

and he said the rubber floor mats were "not found" and the boot mat was "referred - back order" rather than the usual "back order" if it wasn't in stock. He has raised a query with Dagenham.

Would you be kind enough to check your part numbers in case they have been updated?

 

[mach-e-2021]

{"vindetail":{"status":[{"vin":"WF0TR3SS4MMAxxxxx",
"userguid":"17a90433-0dce-4a6c-8197-c173ebxxxxx",
"statuscode":0,
"message":"MasterReset",
"timestamp":"2021-06-09T13:16:09.427+0000"},
{"vin":"WF0TR3SS4MMA05042",
"userguid":"586ba990-965b-470f-a132-cfc41b1xxxxx",
"statuscode":0,
"message":"MasterReset",
"timestamp":"2021-04-06T11:19:54.430+0000"}]},
"returncode":"200"}

Something is happening, no idea what. It went from TRANSPORT to NORMAL and back to TRANSPORT aswell.

 

[Holy Driver]

I guess every car has oemCorrelationId 0 since today.
Also my status changed from transport to factory and some hours later back to transport.
My last information was that my car is still in antwerp. Strange things are going on there


But why I came back is regarding the key.
I asked my dealer and he said we are (germany) getting the mustang key and it has also the motion sensor.

 

[BlackheathDiggs]

{"vindetail":{"status":[{"vin":"WF0TR3SS4MMAxxxxx",
"userguid":"17a90433-0dce-4a6c-8197-c173ebxxxxx",
"statuscode":0,
"message":"MasterReset",
"timestamp":"2021-06-09T13:16:09.427+0000"},
{"vin":"WF0TR3SS4MMA05042",
"userguid":"586ba990-965b-470f-a132-cfc41b1xxxxx",
"statuscode":0,
"message":"MasterReset",
"timestamp":"2021-04-06T11:19:54.430+0000"}]},
"returncode":"200"}

Something is happening, no idea what. It went from TRANSPORT to NORMAL and back to TRANSPORT aswell.

The MasterReset is something I got during QDPI, think it might be when they do the big software download (eg vising the 12v battery issue).

 

[mach-e-2021]

The MasterReset is something I got during QDPI, think it might be when they do the big software download (eg vising the 12v battery issue).

Thanks, this was still in Antwerp?

 

[BlackheathDiggs]

Thanks, this was still in Antwerp?

Yep, my MasterReset was 17th May (in Antwerp) - and vehicle was cleared for onward transport on 21st May (arrived in Flushing 26th May, then Dagenham 3rd June).

 

[mach-e-2021]

Yep, my MasterReset was 17th May (in Antwerp) - and vehicle was cleared for onward transport on 21st May (arrived in Flushing 26th May, then Dagenham 3rd June).

Thanks maybe progress then. It's only been in Antwerp 2.5 months. What a crazy way to run a business.

 

[Coolcatshaft]

Interestingly @Iwantonenow Lauren was told by Nicola Webster (Ford Exec Office) that the eCall fix is already being applied to the cars in Antwerp. On the Norwegian thread there is a post where the car (which is in Antwerp) has had an ETIS update today, which means Aktrion are carrying on with QPDI. Now it is extremely unlikely that Ford would get Aktrion to continue with the PDI and then get the car back a second time for the eCall fix. So I am really hoping that what Nicola said is true and the eCall fix is ready. Obviously it would be deployed to Aktrion first who are already set up to work with MMEs.

Again I am just guessing but the fix will now need to be "packaged" to be OTA or Dealer deliverable. But I cant imagine it being too far away.

Knowing Ford, I predict the dealer fix will be release tomorrow Friday just before 5pm, getting us all excited, but then service departments close over the weekend and nothing actually happens with our cars until next week!

 

[Dhiren]

My tappsDateTime has just updated, so I presume it is currently being driven off of Grande New Jersey.

"status":200,"lifeCycleModeStatus":{"lifeCycleMode":"TRANSPORT","oemCorrelationId":0,"vehicleDateTime":"2021-06-10T12:16:34Z","tappsDateTime":"2021-06-10T10:20:54.232Z"}},

Mine is on the same vassal but still showing "At port" "Compound out"

 

[BlackheathDiggs]

Mine is on the same vassal but still showing "At port" "Compound out"

The status updates via F12 usually take 2 days to update, so check back on Saturday afternoon if you think your vehicle was being unloaded today. Hopefully it will shift to "Compound In".

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