UK Customers

[ProximusAl]

It was yes. Having looked at the manual I can’t put it in emergency tow as I drove it in to the space rather than reversing it

@Kezza Bee74 Any update on your predicament?

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[sleipnir]

For folks north of the border in Scotland, have you had success using the DC CCS chargers at any of the chargeplace Scotland locations? I am able to use the DC fast chargers at other providers like pod-point locations but the DC fast chargers (50kW) at Chargeplace won't start. All of the stations I've tried refused to begin charging my car. Oddly enough, the AC chargers at any of the Chargeplace stations were able to charge my car.

Anyone else come across this?

 

[Kezza Bee74]

@Kezza Bee74 Any update on your predicament?

It’s been a long day!
8 hours after calling ford assistance the car was taken away.
Went from being “alive” but not moving to every warning light on lit up like a Christmas tree to then dying to the point the doors wouldn’t close and the windows wouldn’t go up and it was raining. They couldn’t get it on the tow truck as couldn’t get in to menu to select tow and not enough room in the car park to move it on skids. Then had a specialist sent from Birmingham who charged the 12V enough to get into the menu and effectively reset the car - nothing wrong with the 12v initially other than the AA guy broke the plastic housing getting to the battery. This brought up about 15 errors and it required 3 updates before they could move it but it’s now in storage until Monday due to BH. I can safely say Ford assistance is anything but an assistance but the dealership were superb.
Technician said it is likely something didn’t shut down when the car went into sleep mode and then “it went a bit wrong”

 

[portlandg]

It will be very interesting to see what happens to me when I get home in 10 days time. Mine has been parked up at Gatwick for the past week. This will be the longest that I haven't used it since I got it. ??

 

[JohnG789]

It’s been a long day!
8 hours after calling ford assistance the car was taken away.
Went from being “alive” but not moving to every warning light on lit up like a Christmas tree to then dying to the point the doors wouldn’t close and the windows wouldn’t go up and it was raining. They couldn’t get it on the tow truck as couldn’t get in to menu to select tow and not enough room in the car park to move it on skids. Then had a specialist sent from Birmingham who charged the 12V enough to get into the menu and effectively reset the car - nothing wrong with the 12v initially other than the AA guy broke the plastic housing getting to the battery. This brought up about 15 errors and it required 3 updates before they could move it but it’s now in storage until Monday due to BH. I can safely say Ford assistance is anything but an assistance but the dealership were superb.
Technician said it is likely something didn’t shut down when the car went into sleep mode and then “it went a bit wrong”

I hope its a simple fix for you and you are back in your Mach e very soon .

 

[ProximusAl]

It’s been a long day!
8 hours after calling ford assistance the car was taken away.
Went from being “alive” but not moving to every warning light on lit up like a Christmas tree to then dying to the point the doors wouldn’t close and the windows wouldn’t go up and it was raining. They couldn’t get it on the tow truck as couldn’t get in to menu to select tow and not enough room in the car park to move it on skids. Then had a specialist sent from Birmingham who charged the 12V enough to get into the menu and effectively reset the car - nothing wrong with the 12v initially other than the AA guy broke the plastic housing getting to the battery. This brought up about 15 errors and it required 3 updates before they could move it but it’s now in storage until Monday due to BH. I can safely say Ford assistance is anything but an assistance but the dealership were superb.
Technician said it is likely something didn’t shut down when the car went into sleep mode and then “it went a bit wrong”

Please keep us updated. This sounds horribly close to the HVBJB issues, and this would be the first UK one I am aware of.

 

[Kezza Bee74]

Please keep us updated. This sounds horribly close to the HVBJB issues, and this would be the first UK one I am aware of.

That is my worry too, the tech guy doesn’t think it is that but he may have just been trying to calm my rage!
Will keep you updated, they are looking at it Monday first thing

 

[Pomini]

It will be very interesting to see what happens to me when I get home in 10 days time. Mine has been parked up at Gatwick for the past week. This will be the longest that I haven't used it since I got it. ??

I parked mine at stanstead for 2 weeks not a single percent drop when i got back in - was very happy and relieved

 

[Wynter]

Update on my GT delivery from the Ford dealer today- Was due to be joining our Red RWD ER in January 2023 but the GT is now estimated to be delivered 3rd September 2022.

Noice… I haven’t heard a thing about mine, though I’ve just noticed that my reservation has been updated with a VIN, and I don’t recall that was there a week or so ago…. After watching this , can’t wait….

 

[hellcatpete]

Did you check the VIN on.
https://www.whereismymme.com/#

 

[EssexChris]

It will be very interesting to see what happens to me when I get home in 10 days time. Mine has been parked up at Gatwick for the past week. This will be the longest that I haven't used it since I got it. ??

You should be ok. As previously mentioned mine was at Gatwick for three weeks in cold February.
It was also there for twenty three days in May. No problems when we returned.

 

[Wynter]

Did you check the VIN on.
https://www.whereismymme.com/#

i hadn’t, but just checked, and it hasn’t reached the built stage

 

[Tony.T]

i hadn’t, but just checked, and it hasn’t reached the built stage

From my experience last spring, build will be next ?

 

[portlandg]

You should be ok. As previously mentioned mine was at Gatwick for three weeks in cold February.
It was also there for twenty three days in May. No problems when we returned.

???

 

[Kezza Bee74]

Please keep us updated. This sounds horribly close to the HVBJB issues, and this would be the first UK one I am aware of.

Just had a call from the dealership they’ve moved my car over today as their “Expert” is on leave for a couple of weeks starting Monday. They’ve driven it from the compound no problems and initial diagnostics aren’t flagging up anything other than confirmation it went berserk when I tried to plug it into a fast charger. Said they cannot rule out HVBJB at this stage but it is currently showing no errors or damage to components. Will keep you updated ??

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