Why the Mustang Mach E is better than the Tesla Model Y

[kdryden99]

No, that's why I said when warranted. I would hope that a company would be able to differentiate between plain hate and constructive criticism. For example if Sandy Munro, tells you your car is great but your finishing looks like a Hyundai from the 90's you should maybe look into it and not ignore it. If there is an issue with multiple cases of screens shutting down that could be a dangerous situation and you have a mandatory recall then there needs to be some acknowledgment on there part, at least some sort of response. To say that they've acted in an arrogant way as of late, I don't think is too far fetched.
I mean there's a report of M3 that burst into flames in China yesterday. Right away there was a response from CATL explaining that it wasn't one of their batteries and that the reason was an impact to the undercarriage, again no response from Tesla. As a company you can't go on like this.

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[kdryden99]

To your first point yes, but thats just the thing even jost coming out and saying "we will investigate the issue" is a response. I havent been online much today so i dont know if they said something but initially there was nothing, not a word meanwhile CATL already made a statement.
2) I just used Sandy as an example its very difficult to find anybody who can actually give a non biased opinion on Tesla whichever side of the fence you are on. But their does need to be a better job with handling customer service. I think at a certain point they will have to give the right to repair to others because they cannot handle the volume. Their need to micromanage which comes from the Top will be there downfall.
3) I agree 100%

 

[kdryden99]

Maybe not out of warranty cars but when its less than a year old they normally do respond especially when said manufacturer had this issue earlier on with their cars. Kia responded pretty quickly when the car blew up somebodys garage here in montreal. We still dont know the cause but they responded pretty quick.

Then there was the contaminated cells in the EV's but i remember responses from all of the manufacturers who had EV fire issues. I remember us talking about why EV's got all this attention and not I CE vehicles, but the manufacturers did respond.

I think its because we live in a soceity where information is easily attainable now that transparency is expected by everyone now

 

[kdryden99]

Well that i dont know. But we both know there's a double std with respect to BEV's and IXE

 

[EVS]

Tesla is hiring a remote ‘customer support specialist’ to defend Elon Musk from angry customers and trolls on social media

• Tesla is hiring a new employee to address complaints targeted at Elon Musk
• The job listing is for a remote, full-time 'energy customer support specialist'
• They would resolve or escalate complaints found on social media
• Requirements and qualifications include experience at a call center
• Along with being a team player and the ability to think outside the box

Elon Musk is occasionally the target of disgruntled customers and trolls on social media and with Tesla reportedly scrapping its PR department last year, the firm is looking for someone to diffuse such 'attacks' against the CEO.
A job posting on Tesla's websites is for hiring a remote, full-time 'energy customer support specialist.'
'Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service,' the listing reads.


'The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.'
Requirements and qualifications include experience at a call center, ability to think outside the box and a team player attitude, but a salary range for the position is now shown.
Not only is Musk a frequent tweeter, but Tesla is widely known for its lack of quality control regarding its vehicles and customer service – and the billionaire sometimes gets the brunt of it.


Elon Musk is occasional the target of disgruntle customers and trolls on social media and with Tesla reportedly scrapping its PR department last year, the firm is looking for someone to diffuse such 'attacks' against the CEO. A job posting on Tesla's websites is for a remote, full-time 'energy customer support specialist
Musk has 42.6 million Twitter followers and shares at least one tweet a day regarding upcoming SpaceX launches, new Tesla technology and the occasional puzzling phrase that always gains attention.
However, the CEO has also been known as a Twitter troll when he refereed to Vernon Unsworth, a member of the mission that rescued the Thai boys' soccer team that became trapped in a cave in July 2018, as 'pedo guy.'


One Twitter user hit back at Musk saying: 'Amazing @elonmusk can run three companies when he spends so much time trolling online.'
And Musk responded: 'What, a troll, me? How dare you, sir!'

Musk a frequent tweeter, but Tesla is widely known for its lack of quality control regarding its vehicles and customer service – and the billionaire sometimes gets the brunt of it
Having relinquished its PR department, it seems Tesla is looking to save its CEO from users who may lash at just like him.
The job's responsibilities ask the new hire 'Provide excellent customer service that is focused on the person as well as the solution' and 'Maintain and follow through on ongoing customer concerns until issue is resolved.'
Tesla is also looking for someone with at least one-year experience at a call center, has the ability to think outside the box, and 'MUST' have a team player attitude.
A salary range is not listed with the job posting, but suggests the new hire will have medical coverage and a 401K plan.

Musk has also been known as a Twitter troll when he refereed to Vernon Unsworth, a member of the mission that rescued the Thai boys' soccer team that became trapped in a cave in July 2018, as 'pedo guy'
Although Musk is not one to shy away from a direct complaint, the new staff member could be tasked with searching the web for complaints to address.
Tesla is looking to fill a number of positions recently, as the carmaker recently opened up listings at its Berlin and Texas battery making facilities.
The firm shared video Monday with the first look of its tabless battery and Roadrunner production line and included in the post was text saying it is hiring staff in engineering, manufacturing, materials, equipment and operations to work at the planned factories.

So these are basically hired goons of the billionaire CEO to silence critics and customers who ask for money back for undelivered promises?
You want your money back for the fraudulent automatic upgrades we charged you? Here, face my hired goon!
You question when I will deliver FSD for which I charged you $10k 4 years ago? Here goon, take care of this guy!
You are publicly showing panel gaps? You want warranty repairs? Here is your silencer coming.

Seems like just being friends with Jack Dorsey isn't working anymore.

 

[jhalkias]

 

[kdryden99]

I don't think I need to say anymore. It's quite sad

 

[trutolife27]

Tesla has accused an engineer of downloading about 26,000 sensitive files in his first week
Sat, January 23, 2021, 8:25 AM

• Tesla on Friday filed a complaint accusing an engineer of stealing trade secrets.
• Tesla said engineer Alex Khatilov was hired on December 28 and began transferring files within days.
• Alex Khatilov denies the accusations, according to reports.
• Visit Business Insider's homepage for more stories.

Tesla in a Friday court filing said a software engineer transferred about 26,000 confidential documents, including trade secrets, to his personal Dropbox during his first week at the company.
Senior software quality assurance engineer Alex Khaitov started his job at Tesla on December 28, 2020, and almost immediately began downloading sensitive files, according to Tesla.
"Within three days of being hired by Tesla, Defendant brazenly stole thousands of trade secret computer scripts that took Tesla years to develop," Tesla said in a complaint filed on Friday in the San Jose Division of the US district court of the Northern District of California.


Tesla is suing Khaitov, accusing him of stealing trade secrets and confidential information, along with breaching his contract. Khatilov was fired when internal investigators discovered the file transfers, according to Tesla.
Alex Khatilov denies the accusations, according to a MailOnline report.

Tesla Model Y. Tesla
Khatilov became the latest person in Silicon Valley to be accused of stealing Te lsa trade secret thefts. Former Tesla employees working at Zoox were sued in 2019.
In March 2020, Tesla sued a competitor, Rivian, saying its employees also stole trade secrets. And Martin Tripp, a former Tesla process technician, was set to pay the company $400,000 for sharing trade secrets, according to a December court filing.
Only about 40 people on Khatilov's team of quality assurance engineers had access to the trade secrets he's accused of stealing, according to Tesla. Within that group, only 8 engineers could grant access to the files, the company said.
The company said it detected Khatilov's downloads on January 6.
Khatilov gave company investigators access to his Dropbox, saying he'd only transferred "a couple personal administrative documents," according to Tesla.
Tesla said its investigators viewed his Dropbox account. They discovered his "claims were outright lies," saying he'd transferred "thousands and thousands" of Tesla's computer scripts to his personal Dropbox.
Tesla said: "Then, he lied about it and tried to delete the evidence of his theft when quickly confronted by Tesla's security team, forcing Tesla to bring this complaint."
The company said Khatilov told company investigators he "forgot" about the files, adding that was "almost certainly another lie."
On Friday, Khatilov spoke to The New York Post, saying, "I've been working for, like, 20 years in this industry, and I know what sensitive documents are about, and I never, ever tried to access any of those, or steal it."
The Post said Khatilov learned of the lawsuit from its reporter. An interview request sent by Insider to Khatilov's personal email address was not immediately returned on Saturday.
In its filing, Tesla said it instructed Khatilov to delete the files it could see in his Dropbox account. But the company couldn't be sure that the engineer hadn't already transferred them someplace else.
Tesla said: "Indeed, as soon as Defendant uploaded the stolen files to his Dropbox account, he could have shared or retransferred those files to anyone or any other storage media (whether an external thumb drive, another computer, a mobile device, or another cloud-based storage system). And Tesla would have had no way to know that."
The company said investigators had to interview Khatilov remotely because of COVID-19, meaning they weren't able to "ensure complete deletion" from his devices.
The company is seeking a jury trial and damages.

 

[jhalkias]

Tesla has accused an engineer of downloading about 26,000 sensitive files in his first week
Sat, January 23, 2021, 8:25 AM

• Tesla on Friday filed a complaint accusing an engineer of stealing trade secrets.
• Tesla said engineer Alex Khatilov was hired on December 28 and began transferring files within days.
• Alex Khatilov denies the accusations, according to reports.
• Visit Business Insider's homepage for more stories.

Tesla in a Friday court filing said a software engineer transferred about 26,000 confidential documents, including trade secrets, to his personal Dropbox during his first week at the company.
Senior software quality assurance engineer Alex Khaitov started his job at Tesla on December 28, 2020, and almost immediately began downloading sensitive files, according to Tesla.
"Within three days of being hired by Tesla, Defendant brazenly stole thousands of trade secret computer scripts that took Tesla years to develop," Tesla said in a complaint filed on Friday in the San Jose Division of the US district court of the Northern District of California.


Tesla is suing Khaitov, accusing him of stealing trade secrets and confidential information, along with breaching his contract. Khatilov was fired when internal investigators discovered the file transfers, according to Tesla.
Alex Khatilov denies the accusations, according to a MailOnline report.

Tesla Model Y. Tesla
Khatilov became the latest person in Silicon Valley to be accused of stealing Te lsa trade secret thefts. Former Tesla employees working at Zoox were sued in 2019.
In March 2020, Tesla sued a competitor, Rivian, saying its employees also stole trade secrets. And Martin Tripp, a former Tesla process technician, was set to pay the company $400,000 for sharing trade secrets, according to a December court filing.
Only about 40 people on Khatilov's team of quality assurance engineers had access to the trade secrets he's accused of stealing, according to Tesla. Within that group, only 8 engineers could grant access to the files, the company said.
The company said it detected Khatilov's downloads on January 6.
Khatilov gave company investigators access to his Dropbox, saying he'd only transferred "a couple personal administrative documents," according to Tesla.
Tesla said its investigators viewed his Dropbox account. They discovered his "claims were outright lies," saying he'd transferred "thousands and thousands" of Tesla's computer scripts to his personal Dropbox.
Tesla said: "Then, he lied about it and tried to delete the evidence of his theft when quickly confronted by Tesla's security team, forcing Tesla to bring this complaint."
The company said Khatilov told company investigators he "forgot" about the files, adding that was "almost certainly another lie."
On Friday, Khatilov spoke to The New York Post, saying, "I've been working for, like, 20 years in this industry, and I know what sensitive documents are about, and I never, ever tried to access any of those, or steal it."
The Post said Khatilov learned of the lawsuit from its reporter. An interview request sent by Insider to Khatilov's personal email address was not immediately returned on Saturday.
In its filing, Tesla said it instructed Khatilov to delete the files it could see in his Dropbox account. But the company couldn't be sure that the engineer hadn't already transferred them someplace else.
Tesla said: "Indeed, as soon as Defendant uploaded the stolen files to his Dropbox account, he could have shared or retransferred those files to anyone or any other storage media (whether an external thumb drive, another computer, a mobile device, or another cloud-based storage system). And Tesla would have had no way to know that."
The company said investigators had to interview Khatilov remotely because of COVID-19, meaning they weren't able to "ensure complete deletion" from his devices.
The company is seeking a jury trial and damages.

Remember that crazy Russian electric knock-off Mustang??
Soon to have autopilot and FSD (say it in a Boris Badenov voice)

 

[silverelan]

My buddy with a Model S 90D is understandably a bit riled up about this seeing how he just paid $3000 a few months ago for the same upgrade.

 

[jhalkias]

Hmmm . . . Surprised? I’m not.
https://finance.yahoo.com/news/tesla-cybertruck-loses-ford-f-063100760.html

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