They still spend a ton of time and $$ on surveys:I like CR reviews because they're the result of independent testing, not just consumer opinions.
The comments on faster charge times for the EV6 rang true; I've seen that for myself. Perhaps Ford will take note and switch future EV architecture from 400 volts to 800 volts, as Kia, Porsche, and other manufacturers are already doing.
For me CR really hurt their credibility when they would report very different reliability data for crossbadged cars.We make the better toaster oven!
CR is such a waste.
I remember back when I worked at an appliance and electronics store years ago.
CR shoppers were the worst.
“I want this model, CR says it’s the best.”
……..that model is last years, it’s discontinued. But here is the identical one they just changed the model number.
“CR doesn’t like that one as much.”
…….. it’s identical to the one they liked last year.
My favorite was when they ranked two identical big screen TVs significantly differently. Literally the same model but one had a better speaker system and anti glare screen…….. it was ranked lower for sound and glare.
When you survey your readers after telling them what to buy……. It becomes a self fulfilling prophecy.
Sometimes cross-badged cars get maintained by different companies, and thus have different ratings. I'll wager Toyota's reliability was rated higher than Pontiac's, even for the same model.For me CR really hurt their credibility when they would report very different reliability data for crossbadged cars.
Toyota Matrix - Pontiac Vibe to name an old example. same car, same parts bin, same assembly line, different reliability scores? nonsense.
The fundamental problem is that they rely on survey data which is demonstrably inaccurate.
For every car I have ever owned, CR has been pretty spot on.For me CR really hurt their credibility when they would report very different reliability data for crossbadged cars.
Toyota Matrix - Pontiac Vibe to name an old example. same car, same parts bin, same assembly line, different reliability scores? nonsense.
The fundamental problem is that they rely on survey data which is demonstrably inaccurate.
This is the exact confirmation bias issue I’m talking about.For every car I have ever owned, CR has been pretty spot on.
The American made cars have mainly been crap since the 70's in quality control and the ratings have been pretty consistent with that finding. Not all but most.
The last straw for me was when I purchased an 08' Vette. The body hardware compared to the Toyota's that I have had (which cost much less) were far inferior and CR was totally in line with that as well. When I think back to all of the "junk" cars I ever drove for Driver's Ed., they were all American made products. Many did not hold up well even when new in comparison to Honda and Toyota.
This MME that I purchased was with much trepidation in terms of quality. When other sites gave the MME good reviews, I felt confident with the purchase. This forum (albeit most are like this), talk about a host of issues that are making me nervous again. I guess we will wait and see. One needs to give a new brand around 3 years to make final judgement IMO.
CR is a guide that I will continue to use. I have strayed from their suggestions and have been burnt i.e. the 08 Vette that was made very poorly IMO. I should have heeded their advice then but I didn't. I went on purely looks. Ironically in the end, I looked stupid to buy one.
Yes, CR relies on information from owners. That is not the only thing they use though. Perception many times is reality and many people already have biased views but it is what it is. Take it with a grain of salt if it comes from a forum. Take it with a little more thought if it comes from a researched base Company like CR.
Interesting that you mentioned JD Powers...This is the exact confirmation bias issue I’m talking about.
CR has been telling us since the 70s that American cars are crap and Japanese are the best.
And in the 70s-90s for reliability……. They were right.
But that gap completely closed in the 2000s. But anyone who liked American cars quit reading CR years ago. So the only people getting surveyed have believed American cars are crap for decades.
EVERY survey will be biased.
At least with JD power they’re just using straight data (problems per 100 vehicles).
Clearly people who like American cars are still reading CR because enough of them are responding to CR's surveys in sufficient numbers for CR to get an idea of how great or crappy American cars are. If you don't own a particular car, you don't fill out the survey for the particular car. They aren't asking you if you think American cars are crap, or if you think foreign cars are the best. They're asking "what is the most recent car you've bought and have you had problems in these key areas?"This is the exact confirmation bias issue I’m talking about.
CR has been telling us since the 70s that American cars are crap and Japanese are the best.
And in the 70s-90s for reliability……. They were right.
But that gap completely closed in the 2000s. But anyone who liked American cars quit reading CR years ago. So the only people getting surveyed have believed American cars are crap for decades.
EVERY survey will be biased.
At least with JD power they’re just using straight data (problems per 100 vehicles).
Where do you think that JD Power data comes from? Surveys, just like Consumer Reports.At least with JD power they’re just using straight data (problems per 100 vehicles).