Hi David, I ordered mine with the car and i'm finally getting the mudflaps fitted and collecting the mats on Thursday, so about four weeks after I collected the car.
Sounds like twaddle to me. My £1000 deposit was paid to my dealer directly and I confirmed this when I placed the order.
My Ford online credit got messed up today. Ended up getting cancelled and done direct with dealer with new proposal. Ford credit will remove the original Hard Search from credit file which is good too.
That is EXACTLY what happened to me on Saturday.
Hi David,
Yeah - although my dealer reckons that this is their 5th MME (although the first that wasn’t Rapid Red if that makes a difference… ?). As the original order was processed by the Sales Manager and he’s been off for the past few days I suspect it is new for my guy and the knowledge of how to process properly lies elsewhere…. ?
But my god it has been a frustrating process due to the terrible communication activity from Ford. After car left Mexico on 19 May they advised when it arrived in Antwerp and then when it arrived in Flushing on 15 July. That email stated that they would advise when car got to the UK. Since then I have heard nothing from them. Car got into Dagenham on 21/7 then Liverpool on 23/7 and Belfast 30/7.
I'm collecting mine today too and agree with everything above.Well today is finally the day when I get to collect my Mach-E
Thanks to Hannah at Ford and tools posted by members of this Forum I have been able to keep track. Ford really do need to look seriously at their systems to improve Customer information flow.
Good luck to all the other people waiting on their vehicles
Yep. Had my car 5 weeks and I’m still waiting on the rubber floor mats.
Hope the handover goes well. Yours is an experience that seems to be a common thread. Having waited patiently myself since placing an order in November - my dealer (Hartwell, Oxford) has told me that the MME price increased this year and that they wont release the car unless the higher amount is paid. This a day before I'm due to collect the vehicle. I've raised this with both Hartwell and Ford's management teams and highlighted the point you've (all) made - i.e great product but the most dreadful dealership experience - with only the concierge team as helpful and informative.Well today is finally the day when I get to collect my Mach-E
Thanks to Hannah at Ford and tools posted by members of this Forum I have been able to keep track. Ford really do need to look seriously at their systems to improve Customer information flow.
Good luck to all the other people waiting on their vehicles
If you signed a contract when you placed your order then that is the price you pay. Sounds like the dealer is trying it on to make a bit more out of the deal. It isn't your fault that it has taken so long to deliver.
You're giving them credit for being that switched on! I think the reality is that they've no clue. The dealers are so far removed from the customer's journey that they receive cars without any financial or contractual context let alone any personal knowledge of the painful journey most of us have had to go through to get it. I understand why they don't care (because there's no incentive for them 'to care') but that they seem to have little or no knowledge of 'how a deposit works' nor wishing to honour the price quoted at the time of deposit is stupidity - and doesn't stack up from a legal or commercial perspective.
