Its_my_wifes_car
Well-Known Member
- First Name
- Dave
- Joined
- Dec 26, 2021
- Threads
- 7
- Messages
- 117
- Reaction score
- 99
- Location
- New Hampshire
- Vehicles
- 2023 - Premium AWD ER
- Thread starter
- #1
I placed an order online (and accepted by my dealer) for our 2022 Premium AWD / ER in early December. Two month of waiting have passed and I fully expected an even longer wait for eventual delivery. An hour ago I received an email from Ford stating the order was cancelled by my dealer. NOT HAPPY AT ALL! I called my dealer and the sales manager and got voicemail for both....so I forwarded the email from Ford to them with some very strong, yet civil, language demanding an explanation and a call back ASAP.
I got a call back within a minute. They assured that my order is safe. They filled me in on the fact Ford is cracking down on dealers with fake orders by requiring copies of the driver's licenses be included for any orders (I remember seeing this in the forum). They learned of the specific action and email from Ford right before I sent it - because other customers were calling them frantically. They assured me that my order is safe and I will still have my place in line....and were very apologetic (and sounded frustrated with Ford).
I am not sure if they were planning to track down the customers and hadn't gotten around to it....or perhaps they were not aware that this guideline was retroactive to past orders. I won't relax until I see my original order number in my online tracking....with its original status and details.
In the end I don't feel they were being shady or incompetent. I honestly feel they were caught offguard (or are they BS-ing me?). I've had a great history with this dealer (this is my 3rd car from them). No ADM (I have it in writing) and they have always come through.
Has anyone else encountered this - or a dealer asking for license info retroactively?
I got a call back within a minute. They assured that my order is safe. They filled me in on the fact Ford is cracking down on dealers with fake orders by requiring copies of the driver's licenses be included for any orders (I remember seeing this in the forum). They learned of the specific action and email from Ford right before I sent it - because other customers were calling them frantically. They assured me that my order is safe and I will still have my place in line....and were very apologetic (and sounded frustrated with Ford).
I am not sure if they were planning to track down the customers and hadn't gotten around to it....or perhaps they were not aware that this guideline was retroactive to past orders. I won't relax until I see my original order number in my online tracking....with its original status and details.
In the end I don't feel they were being shady or incompetent. I honestly feel they were caught offguard (or are they BS-ing me?). I've had a great history with this dealer (this is my 3rd car from them). No ADM (I have it in writing) and they have always come through.
Has anyone else encountered this - or a dealer asking for license info retroactively?
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