FSA 21B69 High Voltage Battery Module Unsealing

[JohnC]

My GT is included in this CSP and I have two battery modules identified for replacement.

Gonna call my dealer service department on Monday and get the ball rolling. Not looking forward to it all.

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[GrayWolf]

My GT is included in this CSP and I have two battery modules identified for replacement.

Gonna call my dealer service department on Monday and get the ball rolling. Not looking forward to it all.

Heads up that your car needs to be between 25 and 30% SOC when you take it in or they'll have to spend a good while running the battery down to that level before they can get started.

Also: the bulletin does provide allowance for a car rental, if needed. So it's inconvenient and annoying, but not too bad, IMO. I'm just disappointed that my dealer's under a delay due to a preventable configuration glitch with some of their equipment (but these things happen sometimes).

 

[GrayWolf]

Here I am at 11 days after dropping my car off at a local Ford dealership for the 21B69 CSP battery module repair.. and they can't get their crap together to finalize the repair due to their inability to use a device to level out the charge across all of the battery modules.

They've been claiming that they're waiting on a technician to be dispatched from @Ford Motor Company but the company does not seem to be giving this any priority. I have had zero meaningful status updates and although I've been patient thus far, that patience is wearing down.

The last update that had any real meaning was on 4/12 when the battery module swap was completed and the battery-leveling device was found to be unusable.

Although I am not mad at the dealership, I am frustrated by the utter lack of speed and follow-up without my prompting / calling for info. I've pinged @Ford Motor Company on Twitter a couple of times and those bozos are flat ignoring my simple inquiry (quite rude of you, @Ford Motor Company)

Bottom line - my faith in @Ford Motor Company to be able to actually complete this repair is starting to dwindle. Enough so that I'm considering the idea of trading this car out for another EV if and when this repair actually is complete.

This is shamefully bad on the corporate portion of Ford's part.

 

[Logal727]

Here I am at 11 days after dropping my car off at a local Ford dealership for the 21B69 CSP battery module repair.. and they can't get their crap together to finalize the repair due to their inability to use a device to level out the charge across all of the battery modules.

They've been claiming that they're waiting on a technician to be dispatched from @Ford Motor Company but the company does not seem to be giving this any priority. I have had zero meaningful status updates and although I've been patient thus far, that patience is wearing down.

The last update that had any real meaning was on 4/12 when the battery module swap was completed and the battery-leveling device was found to be unusable.

Although I am not mad at the dealership, I am frustrated by the utter lack of speed and follow-up without my prompting / calling for info. I've pinged @Ford Motor Company on Twitter a couple of times and those bozos are flat ignoring my simple inquiry (quite rude of you, @Ford Motor Company)

Bottom line - my faith in @Ford Motor Company to be able to actually complete this repair is starting to dwindle. Enough so that I'm considering the idea of trading this car out for another EV if and when this repair actually is complete.

This is shamefully bad on the corporate portion of Ford's part.

Include Mike Levine on Twitter, but be nice about it, he’s a cool guy.

 

[GrayWolf]

I've been cordial, but frustrated, in my pings thus far. I don't mind continuing to be so, even if I do ultimately move away from my MME. Thanks for the suggestion!

 

[Logal727]

I've been cordial, but frustrated, in my pings thus far. I don't mind continuing to be so, even if I do ultimately move away from my MME. Thanks for the suggestion!

If you keep getting no response, LinkedIn is your friend.

 

[GrayWolf]

If you keep getting no response, LinkedIn is your friend.

Good point. Mr. Levine did ping me via DM, so I'll keep my fingers crossed for some real progress soon.

Wouldn't be quite so bad if I wasn't in the process of planning a move from SC to GA. That's where my relative angst/stress/concern comes from. I have a bit of a deadline (and yes, the dealership is aware of that, too).

 

[Bsooudi]

Here I am at 11 days after dropping my car off at a local Ford dealership for the 21B69 CSP battery module repair.. and they can't get their crap together to finalize the repair due to their inability to use a device to level out the charge across all of the battery modules.

They've been claiming that they're waiting on a technician to be dispatched from @Ford Motor Company but the company does not seem to be giving this any priority. I have had zero meaningful status updates and although I've been patient thus far, that patience is wearing down.

The last update that had any real meaning was on 4/12 when the battery module swap was completed and the battery-leveling device was found to be unusable.

Although I am not mad at the dealership, I am frustrated by the utter lack of speed and follow-up without my prompting / calling for info. I've pinged @Ford Motor Company on Twitter a couple of times and those bozos are flat ignoring my simple inquiry (quite rude of you, @Ford Motor Company)

Bottom line - my faith in @Ford Motor Company to be able to actually complete this repair is starting to dwindle. Enough so that I'm considering the idea of trading this car out for another EV if and when this repair actually is complete.

This is shamefully bad on the corporate portion of Ford's part.

I am in the same boat. It’s been 17 days and they can’t get the charge to level out. Now waiting on a new BECM(battery energy control module). They think it will be in on Monday. When we hit Tuesday 4/19 it will be 3 weeks without car. Ford said that last resort would be to replace entire battery pack. I asked.

My dealer has been great, but want to forewarn everyone that ford will only cover rental for 14 days. After that you eat the cost. I am so tired of fighting I just turned the rental in.

Finally, after 3 weeks of no car and possibly longer I may do the same sell the car while it’s hot and look for another EV, even though it pains me to even think this since this is a great car.

 

[Logal727]

Good point. Mr. Levine did ping me via DM, so I'll keep my fingers crossed for some real progress soon.

Wouldn't be quite so bad if I wasn't in the process of planning a move from SC to GA. That's where my relative angst/stress/concern comes from. I have a bit of a deadline (and yes, the dealership is aware of that, too).

You should be getting priority service since there are very few that have this issue.

 

[Logal727]

I am in the same boat. It’s been 17 days and they can’t get the charge to level out. Now waiting on a new BECM(battery energy control module). They think it will be in on Monday. When we hit Tuesday 4/19 it will be 3 weeks without car. Ford said that last resort would be to replace entire battery pack. I asked.

My dealer has been great, but want to forewarn everyone that ford will only cover rental for 14 days. After that you eat the cost. I am so tired of fighting I just turned the rental in.

Finally, after 3 weeks of no car and possibly longer I may do the same sell the car while it’s hot and look for another EV, even though it pains me to even think this since this is a great car.

They will definitely reimburse you for more days, I would demand it for this issue.

 

[Bsooudi]

They will definitely reimburse you for more days, I would demand it for this issue.

I just spoke with my service guy about the rental. He did not know they had called the car in. He is going to get me a loaner off their lot to drive.

 

[GrayWolf]

I just spoke with my service guy about the rental. He did not know they had called the car in. He is going to get me a loaner off their lot to drive.

I'm glad to also hear that you landed a loaner!

Definitely reach out via Twitter and ping "mrlevine" politely. He really was quick to reply and helped to get things set up to (hopefully) speed up the conclusion of my repair situation!

Thanks to @Logal727 for that suggestion!

 

[Ford Motor Company]

I am in the same boat. It’s been 17 days and they can’t get the charge to level out. Now waiting on a new BECM(battery energy control module). They think it will be in on Monday. When we hit Tuesday 4/19 it will be 3 weeks without car. Ford said that last resort would be to replace entire battery pack. I asked.

My dealer has been great, but want to forewarn everyone that ford will only cover rental for 14 days. After that you eat the cost. I am so tired of fighting I just turned the rental in.

Finally, after 3 weeks of no car and possibly longer I may do the same sell the car while it’s hot and look for another EV, even though it pains me to even think this since this is a great car.

Hello! Could you please privately message us your VIN and the name and location of your Ford dealer so I can look into this battery concern for you? Thank you!

 

[HuntingPudel]

Wow, makes me a little less frustrated that my car’s production was delayed twice. Mine would have been produced within this time frame were it not for the delays. ?‍??

 

[Neil4Real]

Good point. Mr. Levine did ping me via DM, so I'll keep my fingers crossed for some real progress soon.

Wouldn't be quite so bad if I wasn't in the process of planning a move from SC to GA. That's where my relative angst/stress/concern comes from. I have a bit of a deadline (and yes, the dealership is aware of that, too).

Hopefully you've gotten meaningful progress, but in the future, start with just calling Ford and getting a case manager. If you get a crappy one, then go to social media, but a good one will stay on the dealer and update you. They'll also let you know if the dealer actually put in a request for a Field Service Engineer or if they're just yanking your chain.

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