Safety Recall 22S41 - 2021-2022 Mach E - HVBJB Recall [high voltage battery main contactors may overheat]

[sotek2345]

Are all GTs assumed to be recalled?

At this point if it says Mach-e on the side of it assume it is part of the recall. We may learn more later that reduces the list.

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[rcechinel]

My belief is that class action lawsuits generally only benefit lawyers

Yeah, it's not to make money, but to make them pay.

 

[dliunatic]

Here it is straight from Ford.

Ford: Mustang Mach-E Recall FAQ.
https://media.ford.com/content/fordmedia/fna/us/en/news/2022/06/15/mustang-mach-e-recall-faq.html

 

[gschultz]

Last updated 6/14/22
DO NOT CALL YOUR DEALER TO SCHEDULE SERVICE! PARTS ARE NOT AVAILABLE!!!!

At the bottom of this post I have added information to help people understand what is going on.

NOTE: NOT ALL VEHICLES ARE AFFECTED NECESSARILY. VIN lists will be distributed when the time comes. Please be patient. Just know Ford has recognized this problem exists and it is a safety related issue. No action should be done at this time from any Mach E owner.

It's finally here! This is the recall for the HVBJB issues people have been having. Note this is an ADVANCE NOTICE recall meaning no fix is available but Ford has identified a problem! It is safe to continue driving your car in my opinion.

Anyone with an affected VIN that hasn't taken delivery of their car yet...I'm sorry but if it was built before May 24th you won't be able to until at least Q3.

You will be notified in the mail if you have an affected vehicle when parts/software updates are available! Do not call the dealer now!

Bulletin to dealers below:
------------------------
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Advance Notice - Safety Recall 22S41
Certain 2021-2022 Model Year Mustang Mach-E Vehicles
Secondary On-Board Diagnostic Control Module (SOBDMC) and Battery Energy Control Module (BECM) Software Update

Affected Vehicles: Certain 20201-2022 Mustang Mach E's produced at Cuautitlan between May 27, 2020 and May 24, 2022.

REASON FOR THIS SAFETY RECALL
In the affected vehicles, it is possible that the high voltage battery main contactors may overheat, which can result in an open contactor or welding condition. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next drive cycle, along with a no start condition.
If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display Stop Safely Now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in the 3rd quarter of 2022 when it is anticipated that software and/or parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

PDF HERE:

View attachment r22S41AN.pdf
----------------------------
Another Note from me: This thread is just to help people become informed. There are NO publicly released FACTS about this issue. Anything is speculation. Please wait for Ford to notify you and release more information.

What we do think we know. NOTE THIS IS NOT OFFICIAL FORD STATEMENTS THIS IS MY PERSONAL OPINION BASED ON INFORMATION I HAVE GATHERED ON THIS FORUM!
What is the HVBJB?
HVBJB is the assembly that has contactors, fuses, and some other electrical components at the front inside of the battery pack. This connects the DCFC to the HVB as well as the rest of the car when it is turned on.

What is the problem?
The HVBJB contactors can get in a stuck open or stuck closed state. From reading failures on the forum I have gathered that MOST failures are the + contactor that powers the whole car welding closed due to excessive heat. If this happens the car will not turn off while driving but will not restart.

Why is this a safety recall?
If the contactor gets stuck open while driving the car will lose its propulsion and 12v battery charging. This could be dangerous. If it gets stuck closed it is unlikely to cause an unsafe condition, but if both the + and - become stuck closed then the battery cannot be isolated which can be dangerous. Therefore the vehicle will not restart if one is stuck closed.

Am I a part of the recall?
We don't know yet. You need to wait for Ford to notify you. There is no reason to look now, though you can find out with Ford chat or running your vin in Ford ETIS. I do not recommend calling your dealer at this time unless your vehicle has a drivability issue. It appears possibly every single Mach E built before May 24, 2022 may be impacted but it is unknown at this time.

What is the fix?
Exact fix for each vehicle is unknown. It appears a new HVBJB part may be required, a software update may be required, or both. We do not know and will not know until Ford releases more information.

What should I do now?
Absolutely nothing. Continue driving your car. The only advice I can give is especially if you have a GT/GT Performance model try to avoid a lot of high speed driving (90MPH+) and try to do your best to be easy on the throttle. Back to back full throttle applications can generate a lot of heat in the battery components including the HVBJB and heat seems to be the largest cause of this failure. Again this is MY OPINION, not any facts given to us from Ford.

When can I expect more information?
Great question! Ford says fix coming Q3...but from what I've gathered its most likely late August at the earliest we will see something. I would expect more information released when the fix is available around then. Patience is a virtue now. I will update this with the latest information as it is released.

Also guys I wouldn't hold your breath on this removing the 5 second power limit for the GT. I believe there are other limitations of the battery pack causing that.

This is interesting. Got mine back after it was at dealer for 3 months due to charge faults on every attempt at level 3 charging. Had the vehicle back 3 months now and all was well. Just heard about the re call last night. Today my wife got a “drivetrain malfunction” message and lost power. I’m very happy she wasn’t on the freeway. NOT safe to drive in my opinion and I believe ford is doing a calculation similar to the one they did with the Pinto here- same company folks. Also, I got a message from carfax that lists an active recall just today. Let’s hope software can fix what sounds like a physical part issue.
Garth

 

[redranger04g]

At this point if it says Mach-e on the side of it assume it is part of the recall. We may learn more later that reduces the list.

Thank god I debadged. Problem solved!

 

[Kamuelaflyer]

At this point if it says Mach-e on the side of it assume it is part of the recall. We may learn more later that reduces the list.

I debadged mine. I’m exempt!

 

[Secret Sauce]

What do you mean they made us all whole? There are still a bunch of people with neutered batteries and whom are still waiting on new ones. Then, they drop their price by $6k at a very suspicious and delicate time during that process crippling what little equity was left in the EV or EUV line. Not to mention the myriad of people waiting on buybacks or swaps who frankly deserve it because GM totally screwed the pooch on initial fixes and messaging things and then allowed dealers to force battery neutering when addressing other issues on the car.

The only thing GM did right was offer to eventually replace batteries when it was clear their software coverup failed pathetically and to also extend a warranty to that new part (which is basically required by federal law to be warrantied that long). As a former Bolt EV and EUV owner this Mach E recall has me suffering PTSD, what with software fixes that are going to fix hardware issues magically. If your contactors have pitted and/or arced, you're clock is ticking. No software update will prevent that inevitable failure. Likewise, if they are overheating and that's the failure mode, the solution is most likely less heat and less current and therefore less performance. Starting to sound/smell like GM everyday from that perspective as I drove around for over a year with 20% less battery capacity...

I took the repurchase from GM. The process took about four months from start to approval. Whether you get one depends heavily on the lemon laws in your state. All that said, I was part of the first recall on my 2017 Bolt. The initial software solution wasn't really designed to fix defective batteries, it was designed to identify bad cells in batteries with the manufacturing defect. It didn't work, but not because it was supposed to fix defective batteries. We don't have to imagine the conversations that were going on behind the scenes between GM and LG about what to do next, we can tell by what happened, which was LG ended up paying 90% of the cost of replacing all of the batteries. BTW, who makes the batteries for the MME?

So now where am I now? Waiting on the MME I ordered to replace the Bolt. It was supposed to be delivered in a week or so, but now I have no idea when I will see it. The dealership knows nothing. Out of the frying pan...

 

[Secret Sauce]

Here it is straight from Ford.

Ford: Mustang Mach-E Recall FAQ.
https://media.ford.com/content/fordmedia/fna/us/en/news/2022/06/15/mustang-mach-e-recall-faq.html

Strangely lacking in useful information. Are we actually expected to buy a car we can't drive and they haven't given us more than a vague idea when we can drive it? I'm also having a hard time understanding how they can be installing this software on all MMEs made after 5-25 but the dealerships can't install it on cars made before then until some time in July.

 

[Secret Sauce]

Oh where to start
1. There was an advance notice of recall issued. Every car built before May 25, 2022 is on that advance notice.
2. When the recall is actually issued, the affected car VINs will be released and you’ll be able to see if your car is actually in the recall list.
3. You’ll get notification from Ford if you’ve actually purchased your car. If you haven’t, your dealer can’t deliver it to you until it’s fixed per the recall.
4. OTAs are one way software and firmware, in this, and many other, cars gets updated. The current fix for the problem is s software update. It’s not a joke. If you’re uncomfortable with that you can take it to the dealer and have them update it. But they’ll just be applying the software update that you’d get over the air direct to your car.
4. If you’re uncomfortable with over the air updates for any reason, you’re going to want to think about your commitment to almost all modern cars.
5. All the fear about throttling or limiting the car’s performance are just speculation atm. We won’t know what, if any, effect the recall update will have on the car’s performance until it’s out on being tested by real drivers.

It sounds like you haven’t received your car yet. The dealer will apply the update to the car you ordered if it’s covered by the recall. Why? Because they’re the owner of the car and can’t really sell it to you (or someone else) until all current recalls are complied with.

Good luck.

I've yet to hear of a single car that came off the line before 5-25 that isn't included in the recall. Have you? The dealerships might be just as confused about this situation as we are at the moment, but I know they already have access to the affected VINs. They just need to look in the right place. I found confirmation of the recall for my not yet delivered MME on Ford ETIS.

 

[Coolronn]

How do i find out if my car is affected. It is due to be delivered next week. The ford website says 0 recalls but I don't think that is true. Also what is the exact difference of the new models that aren't affected? Is this Ota update idea a joke for an inferior product? Called the dealer and it was worthless. They said if it's affected they have parts on hand to fix. Personally I wanted to just walk away at that point but figured I'd do more research.

Same here delivery is slated for July 7 -13th and the ford site has 0 recall under my vin....I don't what to believe at this point, but hoping between now and then it's figured out??!!

 

[Wildturkey101]

Oh where to start
1. There was an advance notice of recall issued. Every car built before May 25, 2022 is on that advance notice.
2. When the recall is actually issued, the affected car VINs will be released and you’ll be able to see if your car is actually in the recall list.
3. You’ll get notification from Ford if you’ve actually purchased your car. If you haven’t, your dealer can’t deliver it to you until it’s fixed per the recall.
4. OTAs are one way software and firmware, in this, and many other, cars gets updated. The current fix for the problem is s software update. It’s not a joke. If you’re uncomfortable with that you can take it to the dealer and have them update it. But they’ll just be applying the software update that you’d get over the air direct to your car.
4. If you’re uncomfortable with over the air updates for any reason, you’re going to want to think about your commitment to almost all modern cars.
5. All the fear about throttling or limiting the car’s performance are just speculation atm. We won’t know what, if any, effect the recall update will have on the car’s performance until it’s out on being tested by real drivers.

It sounds like you haven’t received your car yet. The dealer will apply the update to the car you ordered if it’s covered by the recall. Why? Because they’re the owner of the car and can’t really sell it to you (or someone else) until all current recalls are complied with.

Good luck.

What does the unaffected cars have different? It's obviously not the Ota update.

 

[SashaLondon]

Sorry does anyone have any idea of how many cars have been affected (come down with the issue) out of the 100,000 cars sold so far?

 

[Wildturkey101]

Sorry does anyone have any idea of how many cars have been affected (come down with the issue) out of the 100,000 cars sold so far?

49k

 

[SashaLondon]

49k

No not how many are susceptible but how many have had the issue and have had to go for repair?

 

[sotek2345]

No not how many are susceptible but how many have had the issue and have had to go for repair?

I have seen a number in the 260 range

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