Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

Hey Mike G or any one else,
Thank you in advance for any info you can give me.
VIN 3FMTK3R71MMA10284
Dealer has had my car now for 2 weeks and a day for various concerns.
It sounds like some might be interrelated. He's mentioned the IPMA needing replacement.
That's the only specific info I've gotten.
He's said lots of updates are being done, but no indication they are close to being done.
Can you give me any insight based on whatever you can see?
Thank you again.
Rich

1 Feb '21 build date, Job 1 car.

Here's the list of available updates:

What we're looking at here is a bunch of module updates that are funded to be updated under Customer Satisfaction Program 21P22 (attached).

As well as some updates that would be covered under warranty as a correction for a customer concern. Those specifically would be the DSP, WACM, HVAC, and the DSM.

The GWM is the gateway module which is the network controller for all the other modules and whenever it appears in the list it needs to be updated before attempting to update any other module as a general rule. As you can see they still have not updated that one yet.

Below are the days that your car's VIN shows activity.

On the 15th your VIN was input for the tech to do research and read up on various TSBs and things like the glass recalls, etc but did no programming.

On the 18th they connected up to the car and ran a self test which showed some errors in modules like the APIM (Sync) and BCM (Body controller) and the driver's camera module (really common error), along with an OBCC error (charging system), etc. None of this is critical. No programming work took place however.

On the 26th your VIN was input for the tech to do research on a variety of issues and concerns but no programming was actually done. I've included a screenshot of what this activity looks like. Basically a lot of reading.

And finally on the 27th a couple of connections in the afternoon to check the car's DTCs and stuff using the Professional Technician System (PTS) dashboard screens...but again no programming work.

Now I assume from what I've read, and it is only an assumption, that your car was in for the glass recall(s).

I've seen no evidence that any work was done or even attempted that would indicate a replacement of the IPMA was the sticking point here. In fact I've seen no evidence of any programming of any modules whatsoever from the 15th onward.

You are entitled to have CSP 21P22 finished, and judging by the list above they haven't done that. So I would have that discussion before you're called to come pick the car up. In fact if it was me I'd want to know why every one of the modules in that list hasn't been done yet given the time they've had with your car.

Best,

Mike

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[Mr. Toejam]

No problem.

Here's the list of today's available updates:

Mike

Thanks Mike. But that stinks. They said I was 100% up to date. I especially wanted the wireless charging and RFA updates

 

[rhougey]

1 Feb '21 build date, Job 1 car.

Here's the list of available updates:

What we're looking at here is a bunch of module updates that are funded to be updated under Customer Satisfaction Program 21P22 (attached).

As well as some updates that would be covered under warranty as a correction for a customer concern. Those specifically would be the DSP, WACM, HVAC, and the DSM.

The GWM is the gateway module which is the network controller for all the other modules and whenever it appears in the list it needs to be updated before attempting to update any other module as a general rule. As you can see they still have not updated that one yet.

Below are the days that your car's VIN shows activity.

On the 15th your VIN was input for the tech to do research and read up on various TSBs and things like the glass recalls, etc but did no programming.

On the 18th they connected up to the car and ran a self test which showed some errors in modules like the APIM (Sync) and BCM (Body controller) and the driver's camera module (really common error), along with an OBCC error (charging system), etc. None of this is critical. No programming work took place however.

On the 26th your VIN was input for the tech to do research on a variety of issues and concerns but no programming was actually done. I've included a screenshot of what this activity looks like. Basically a lot of reading.

And finally on the 27th a couple of connections in the afternoon to check the car's DTCs and stuff using the Professional Technician System (PTS) dashboard screens...but again no programming work.

Now I assume from what I've read, and it is only an assumption, that your car was in for the glass recall(s).

I've seen no evidence that any work was done or even attempted that would indicate a replacement of the IPMA was the sticking point here. In fact I've seen no evidence of any programming of any modules whatsoever from the 15th onward.

You are entitled to have CSP 21P22 finished, and judging by the list above they haven't done that. So I would have that discussion before you're called to come pick the car up. In fact if it was me I'd want to know why every one of the modules in that list hasn't been done yet given the time they've had with your car.

Best,

Mike

Wow.
Thank you, thank you Mike for all of that information. My advisor has been telling me that all this time they have been doing "programming", and it is just taking a long time. They are not doing the glass recalls. It sounds as though every few days the tech has been pulling the car in to check it again but does nothing but scratch his head. I am feeling inclined to print out your analysis and take it to him for an explanation. I had made an appointment with a list of my concerns included, and when I dropped the car off I explained I really needed the car back by the end of the week. To find that they haven't accomplished anything after over two weeks, is disturbing. I've been really nice up to this point because I'm a nice guy, but I'm feeling jerked around now.

 

[Mach-Lee]

Wow.
Thank you, thank you Mike for all of that information. My advisor has been telling me that all this time they have been doing "programming", and it is just taking a long time. They are not doing the glass recalls. It sounds as though every few days the tech has been pulling the car in to check it again but does nothing but scratch his head. I am feeling inclined to print out your analysis and take it to him for an explanation. I had made an appointment with a list of my concerns included, and when I dropped the car off I explained I really needed the car back by the end of the week. To find that they haven't accomplished anything after over two weeks, is disturbing. I've been really nice up to this point because I'm a nice guy, but I'm feeling jerked around now.

I'm not sure what your concerns were, but if they were related to BlueCruise there aren't really any software updates related to that to do other than the GWM update (which may have just shown up). The problem of intermittent BlueCruise not working doesn't really have a solution right now, so there's nothing the dealer can do for you there. Replacing the IPMA may not fix the problem. I would ask for 21P22 updates be done and then ask for your car back.

 

[maverick120à]

Thanks Mike !

Ah ! Indeed this looks pretty clear. I had a “feeling” that it would go wrong as there is still not a lot of Mach-e in Belgium and they didn’t really look to be knowing what they were doing … Will circle back to have it corrected.
will also push for the WACM (iPhone heating) and the DSM one (seat not always recalling setting on start). Any other advices on updates I should push for ? I‘m mainly interested in a sync update (to have Apple maps aware that I’m driving a EV)
Will update you when I have feedback of the dealer.

Hey Mike,
Could you please check again ? I was given as explanation from the dealer that they are not being paid to do the BECM and therefore that why they cancel that part ... they then proceeded to tell be that it was done a week later (i did not bring my car to them so completely not possible except maybe via OTA? Although i didn't see any).
I also showed them the recall tech info that mentions that the BECM could be updated during the recall process but couldn't care less.
Does anyone knows if the recall process is different in Belgium/Europe ?

Thanks in advance for the support here !

 

[rhougey]

I'm not sure what your concerns were, but if they were related to BlueCruise there aren't really any software updates related to that to do other than the GWM update (which may have just shown up). The problem of intermittent BlueCruise not working doesn't really have a solution right now, so there's nothing the dealer can do for you there. Replacing the IPMA may not fix the problem. I would ask for 21P22 updates be done and then ask for your car back.

I have no use for Blue Cruise, tried it once, it was garbage, don't see any benefit anyway.
My concerns were:
21P22, some of it seemed to have been done OTA, but please confirm/complete.
22S41, Also may have been done OTA but confirm/complete.
Charge cord faulting, flashing orange, slowing down/shutting off.
Hood and right front fender mis-aligned at front corner. Request adjustment.
Hood requires too much force to slam/latch. Request adjustment.
Climate control has a mind of it’s own and will turn on A/C, Heat, and/or AUTO by itself when all I want is fan.
Adaptive cruise control has begun suddenly turning itself off without warning (since mid June).
Antilock brake fault system has detected a malfunction June 6th.
Pre-collision assist not available multiple times ever since mid-June.
Restraints indicator lamp warning, restraints control module detected fault June 6th.
Automatic braking slams on brakes while in adaptive cruise when it sees a car in an adjacent lane since mid-June.

He has told me that they confirmed Blue Cruise is installed completely OTA. Again, I don't care.
He has told me 21P22 and 22S41 were not complete, even though the car thought they were.
For the fender/hood/hoodlatch issues, he plans to contact his body shop AFTER completing the other issues, so he has not even begun to address those two items.
He called my list extensive, and seems overwhelmed by it.
I could at this point demand my car back, and try another dealer maybe.

 

[Mike G]

Hey Mike,
Could you please check again ? I was given as explanation from the dealer that they are not being paid to do the BECM and therefore that why they cancel that part ... they then proceeded to tell be that it was done a week later (i did not bring my car to them so completely not possible except maybe via OTA? Although i didn't see any).
I also showed them the recall tech info that mentions that the BECM could be updated during the recall process but couldn't care less.
Does anyone knows if the recall process is different in Belgium/Europe ?

Thanks in advance for the support here !

The list remains the same as it was on the 22nd.

22S41 recall procedures are the same no matter what country the car is in.

Your dealer's tech either has not read the procedure or doesn't care. I'm sure you received a statement/work order/or invoice for the work that was done on the 22nd. If the statement/work order/or invoice says that they performed recall 22S41 then 1) they now cannot go back and charge Ford for work they were already supposed to have done, and 2) due to their incompetence they are attempting to tell you that there's nothing that can be done.

When the technician uses FDRS to perform the 22S41 updates he is instructed to initially select the Powertrain Control Module (PCM). This initiates a "coordinated" update of the BECM, PCM, SOBDM, and SOBDMC (on rear wheel cars).

They are "chained" together and will update in a sequence. Either the technician did not read the update procedure, or did not understand what was going on --because he/she did not read the procedure-- and possibly because it was at the end of a long day (17th) ...they just canceled and called it a day.

Bottom line is your recall was never properly performed and I would call Ford there and open a case to get this resolved. As for you being told that they are not being paid to update the BECM and the SOBDM...you can tell them they were already paid to update them and didn't do the job!

I don't have access to the recall materials in Flemish but I have included them here in English.

Mike

 

[RedStormREHS]

Hi Mike. I have a 21 GT Standard with the dreaded PCA/FC error faults. BC is totally inoperative. Really bad audio distortion with Android audio bugging out and sluggish main screen. Going in for updates today. Hopefully they will do all of them!

VIN# 3FMTK4SE4MME00035

Thanks so much in advance!

 

[Mike G]

Hi Mike. I have a 21 GT Standard with the dreaded PCA/FC error faults. BC is totally inoperative. Really bad audio distortion with Android audio bugging out and sluggish main screen. Going in for updates today. Hopefully they will do all of them!

VIN# 3FMTK4SE4MME00035

Thanks so much in advance!

16 Jul '21 build date Job 2 car (GT).

Here's the list of available updates:

EDIT: Added link here.
Mike

 

[HT-UK]

Hi Mike,

I am in the UK have a 21 AWD ER WF0TR3SUXMMA06598
and I have been getting a lot of error messages, an instance of reduced power and recently a case of the car refusing to start due to errors. After I called out the recovery people it did eventually decide to start.

It has been in for the sunroof and windscreen recalls and it was in for this, I got the Main Contactor HV Welding recall so I called them and they say they did it, this was a few weeks ago. However the other recalls have gone but the contactor one has not on the app.

I have it booked in to have them check it out but if you could please let me know the software situation I can discuss it with them please.

I also have an issue where the display is almost black frequently and I have to reboot it with the right arrow and volume down on the steering wheel.

Any information would be really appreciated, thanks in advance.

Gary

 

[Mike G]

Hi Mike,

I am in the UK have a 21 AWD ER WF0TR3SUXMMA06598
and I have been getting a lot of error messages, an instance of reduced power and recently a case of the car refusing to start due to errors. After I called out the recovery people it did eventually decide to start.

It has been in for the sunroof and windscreen recalls and it was in for this, I got the Main Contactor HV Welding recall so I called them and they say they did it, this was a few weeks ago. However the other recalls have gone but the contactor one has not on the app.

I have it booked in to have them check it out but if you could please let me know the software situation I can discuss it with them please.

I also have an issue where the display is almost black frequently and I have to reboot it with the right arrow and volume down on the steering wheel.

Any information would be really appreciated, thanks in advance.

Gary

5 Jan '21 build date, Job 1 car.

Here's the list of available updates:

The CCM, CMR, IPMA, PSCM, and IPC would all be updates to your cruise control system. Here in the US those would have already been updated to enable BlueCruise hands-free cruise control which I don't believe they have there in the UK.

The BCM may be updated to address a number of different concerns, the HVAC is usually updated to address an issue of settings not being retained between starts and/or lack of sufficient cabin heat when it's cold outside. The DSM is updated in response to a concern that the driver's seat and mirrors adjust to settings for the wrong key fob/profile. The WACM is updated in response to a concern that iPhone charging is ineffective or the phone gets very warm when on the charging pad. The GSM is normally updated when diagnostic trouble codes indicate it's necessary (errors the service desk can see on their connectivity 'dashboard'). You might ask if that's the case with your car.

There is an APIM (Sync) update that likely needs to get applied and is called for in the TSB as a response to symptoms you have described (attached TSB 22-2226). Your current version of Sync software is the "-CB" version which is quite old. I see they did a PMI procedure to try and fix your APIM issue on the 5th and that failed (don't know if they told you that or not). So the next steps should possibly be a diagnostic check to determine if you have corrupted data that's keeping the APIM from getting updated, and go from there. If it is 'stuck' they will likely be referred to perform TSB 22-2150.

Best,

Mike

 

[HT-UK]

5 Jan '21 build date, Job 1 car.

Here's the list of available updates:

The CCM, CMR, IPMA, PSCM, and IPC would all be updates to your cruise control system. Here in the US those would have already been updated to enable BlueCruise hands-free cruise control which I don't believe they have there in the UK.

The BCM may be updated to address a number of different concerns, the HVAC is usually updated to address an issue of settings not being retained between starts and/or lack of sufficient cabin heat when it's cold outside. The DSM is updated in response to a concern that the driver's seat and mirrors adjust to settings for the wrong key fob/profile. The WACM is updated in response to a concern that iPhone charging is ineffective or the phone gets very warm when on the charging pad. The GSM is normally updated when diagnostic trouble codes indicate it's necessary (errors the service desk can see on their connectivity 'dashboard'). You might ask if that's the case with your car.

There is an APIM (Sync) update that likely needs to get applied and is called for in the TSB as a response to symptoms you have described (attached TSB 22-2226). Your current version of Sync software is the "-CB" version which is quite old. I see they did a PMI procedure to try and fix your APIM issue on the 5th and that failed (don't know if they told you that or not). So the next steps should possibly be a diagnostic check to determine if you have corrupted data that's keeping the APIM from getting updated, and go from there. If it is 'stuck' they will likely be referred to perform TSB 22-2150.

Best,

Mike

Hi Mike,

Thanks you very much for the informative reply. I can use it to discuss the issues with my dealer!

I messed up the reply initially as I am new to the forum....

 

[RedStormREHS]

16 Jul '21 build date Job 2 car (GT).

Here's the list of available updates:

EDIT: Added link here.
Mike

Thank you so much Mike! It's at dealer now. They said, "multiple updates" and will be in the shop on a bay computer for a few days at very least!

 

[Ghost Ryder]

Can someone please check my VIN:3FMTK4SX2NMA03734 ?

Is there a way to tell if the OTA 3.2 was not applied or stuck?
Also can you tell me if Recall update was applied?

Thanks

 

[Mike G]

Can someone please check my VIN:3FMTK4SX2NMA03734 ?

Is there a way to tell if the OTA 3.2 was not applied or stuck?
Also can you tell me if Recall update was applied?

Thanks

25 Jan '22 build date (GT)

Here's the list of available updates:

PCM, BECM, SOBDM, SOBDMB, and SOBDMC are the recall related modules that need to be updated, so it looks like that hasn't happened yet.

From what I read here, it looks like OTA 3.2.1 would equate to Sync version 478. Is that what version you have?

Mike

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