Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

Please can someone check the following VIN for any DTCs:

VIN: WF0TR3SS5NMA00496

I have an issue with 1-Pedal Drive disengaging itself while driving. It has done this at least 10 times in the last 5 months of ownership. There is another owner here in the UK with exactly the same issue. I have described the issue in this thread:

https://www.macheforum.com/site/thr...lf-off-disengages-itself-while-driving.19036/

Thanks for any help you can give in trying to understand the issue so it can be fixed.

First, here is a list of your available updates:

On the DTCs...I don't have the ability to drill down using only FDRS as much as I'd like. But I can tell you that there is a reference to TSB 22-2178 as well as SSM 51057 showing in the powertrain malfunction area. I don't know how valid those two clues are to your situation.

Mike

Sponsored

 

[Mike G]

I shared the list of modules that needed to be updated with my dealership - even sent them a screenshot of the list (as provided by @Mike G). Also asked them why they didn’t update everything prior to my picking the car up.

Their response: all updates are done OTA, just plug it to the charger and the car will update itself.

I thought these could only be done at the dealership, or if I bought the tools/licenses to do it myself (with all the risks involved). Did I something or are they clueless?

You're not wrong.

First not all modules are capable of being updated by an OTA process.

Second, if a customer really did have to depend on OTAs to update their car for issues and concerns that Ford knows about, has published a revised software version to correct or enhance an issue or feature, they could literally own the car for years and never get the OTAs that were supposed to fix things like the driver's seat and mirrors setting not matching the fob/profile in use, or the heater not putting out enough heat in the winter, or their phone losing the bluetooth connection, or the audio system speakers cutting out or other audio issues.

These issues have no OTAs to fix them. And are not likely to anytime soon due to the backlog of other priorities and the limitations of the software engineering and deployment processes.

OTAs will fix everything....yeah when shrimps learn to whistle.

 

[Mike G]

Would anyone be able to run the following two VINs for me? Thanks in advance!

• 3FMTK3SU2NMA43036
• 3FMTK3SUXNMA11127

3FMTK3SU2NMA43036 and 3FMTK3SUXNMA11127 both have BCM and OBCC updates available.

Mike

 

[alockbox]

Overheard “customer request means nothing”.
They didn’t do the updates because they apparently wouldn’t get paid for them. Fine. Did anyone thing to clue me in? To ask if I’d be willing to pay?

NO. Instead, they lied to my face it was done, and hoped I’d go away.

Now that I’ve caught them and informed upper management, they are “making it right”.
Thank you so much @Mike G

 

[jbooth]

Yesterday the OBCC and RFA were updated. Lots of reading up on how to change the 12V battery.

Today the Gear Shift Module was updated and a bit of reading up on the 22S41 HVJB recall.

Here's the list of modules you still have available to update...and many of them are covered under the program 21P22 at Ford's cost.

If the car's still in the shop I'd ask them to do the 21P22 updates.

Nevermind...you're in the same boat as the other guy I just looked up...some dealer the car was in to on 2 Feb started on the 21P22 list and then bailed out on doing the rest of it like the door modules. So they've gotten paid for it and left you unable to get these door modules updated now. They won't get updated with an OTA any time soon and they were supposed to get done under program 21P22, but just like the other poster the dealer tech screwed him and claimed the labor for it but didn't do the job. Leaving you holding the bag. If you know what dealership the car was in on 2 Feb I'd take it back to them and tell them they got paid and need to finish the frickin' job.

I am so glad I do all my own updates. It makes me mad when these guys take advantage.

So I'm told that those updates "weren't available in Feb" and I asked why they were on the TSB. The claim is that my car was up to date with updates when it was done in Feb. Want to pull me again and see if they updated anything? I'm betting no.

I wonder if the reason they "weren't available" wasn't that they weren't available, but that my car was one of the ones with a broken OTA (stuck pre-1.7.1, not fixed until May w/bluecruise) and that put the car in a state where the update was available, but not eligible because of the version of some other module on the car. I assume, being in distributed systems software engineering myself, that they have some form of dependency/version management to module updates.

 

[jbooth]

supposed to fix things like the driver's seat and mirrors setting not matching the fob/profile in use, or the heater not putting out enough heat in the winter, or their phone losing the bluetooth connection, or the audio system speakers cutting out or other audio issues.

These issues have no OTAs to fix them. And are not likely to anytime soon due to the backlog of other priorities and the limitations of the software engineering and deployment processes.

OTAs will fix everything....yeah when shrimps learn to whistle.

Wait what? There's a TSB/module updates to fix the "seat randomly goes to the wrong position"? I've even reported that to my dealer and they basically blew it off.

 

[Mike G]

Wait what? There's a TSB/module updates to fix the "seat randomly goes to the wrong position"? I've even reported that to my dealer and they basically blew it off.

That's what the DSM update is designed to correct.

 

[jbooth]

That's what the DSM update is designed to correct.

Time for a trade then. And not for another ford. I'm not going to take the car to dealers a half hour away all the time and I can't trust the local dealer.

 

[Mike G]

So I'm told that those updates "weren't available in Feb" and I asked why they were on the TSB. The claim is that my car was up to date with updates when it was done in Feb. Want to pull me again and see if they updated anything? I'm betting no.

I wonder if the reason they "weren't available" wasn't that they weren't available, but that my car was one of the ones with a broken OTA (stuck pre-1.7.1, not fixed until May w/bluecruise) and that put the car in a state where the update was available, but not eligible because of the version of some other module on the car. I assume, being in distributed systems software engineering myself, that they have some form of dependency/version management to module updates.

So here is a screengrab of the session on 2 Feb where the tech first looked up 21P22 to see what was required and then proceeded to do the updates...without doing any of the doors or the RFA etc.

Ford is not going to send out a CSP with a list of modules to be updated if the software isn't there. Granted they did that on the F-150 with the trailer module but that was because the software was discovered to be faulty after it was released. That's not the case here with these door modules and the RFA.

The only reason that all the modules in this list got programmed on 2 Feb is they were 'coordinated' updates that were chained together and kicked off by selecting the PCM. They just blew off the rest and somebody got paid for it.

The "PTS" entry is where the tech was reading the CSP to figure out what to do.

And today it looks like all they did so far was the GWM (gateway module).

Mike

 

[MyDutchMachE]

Hey Mike, i brought my car to the garage and they told me it was up to date now. Can you see of "they did a lot of stuff" ;-) .. Many thanks

Hey Mike, still stuck and no OTA updates coming through. Can you please have another quick look for me so i can go back to the garage - WF0TK1EM6MMA50120

Many Thanks

 

[Mike G]

Hey Mike, still stuck and no OTA updates coming through. Can you please have another quick look for me so i can go back to the garage - WF0TK1EM6MMA50120

Many Thanks

No problem, here's the list:

Ask them to run the "Module Update Repair" procedure to see what that says. It's a diagnostic.

Mike

 

[alockbox]

Ok, the general service manager just called me and said all updates are officially actually done. That the software update screen is cleared. VIN 3FMTK4SE6MME02160.

If there’s anyway I could ask for one last check to confirm they are finally being honest, it would be wonderful.

Also, is there like a tip system I could drop a 20 in or something? I’ve been helped 4 times in as many days, and I understand it’s just putting the VIN into a system and checking, but it takes time and time is money, and I know I get paid for my time. I think others would feel this way as well since getting the dealership to do even this kind of check is a major pain in time and travel. If this is against the rules or something than my bad.

 

[Mike G]

Ok, the general service manager just called me and said all updates are officially actually done. That the software update screen is cleared. VIN 3FMTK4SE6MME02160.

If there’s anyway I could ask for one last check to confirm they are finally being honest, it would be wonderful.

Also, is there like a tip system I could drop a 20 in or something? I’ve been helped 4 times in as many days, and I understand it’s just putting the VIN into a system and checking, but it takes time and time is money, and I know I get paid for my time. I think others would feel this way as well since getting the dealership to do even this kind of check is a major pain in time and travel. If this is against the rules or something than my bad.

Sir you are totally up-to-date.

Have a great weekend!

As far as tips are concerned, it's the thought that counts...thanks.

Mike

 

[cyberman]

Hey Mike, I really want to say thanks for taking the time to run my VIN through FDRS. Another member @Mach-Lee says he has a hunch that my issue with 1-Pedal Drive disengaging while driving may be fixed by the update available for the Gear Shift Module (GSM). It is a repeatable fact that if 1-Pedal Drive disengages while driving then shifting (while in motion or when stopped) to N will immediately re-engage 1-Pedal Drive. My vehicle is booked in for service on Sep 26 so I will diplomatically point out that connection to the technician.

Can I also add that it feels really nice that people half way across the world are willing to help each other on this forum. Thank you again!

First, here is a list of your available updates:

On the DTCs...I don't have the ability to drill down using only FDRS as much as I'd like. But I can tell you that there is a reference to TSB 22-2178 as well as SSM 51057 showing in the powertrain malfunction area. I don't know how valid those two clues are to your situation.

Mike

 

[jeremyF]

29 Jan '21 build date, Job 1 car.

You should make an appointment for your car and tell the service writer you want programs 21P22 and 21G01 performed...and while it's in there you want 22B10 as well.

OTAs are one thing...but there's simply no reason to wait until Ford's labor funding of these programs runs out in the hopes that an OTA is going to update these. If you haven't been updated by now to BlueCruise you likely have a problem that only the service tech can fix using FDRS.

Your car is the earliest build I've come across (at least recently) that still doesn't have BlueCruise.


Mike

VIN 3FMTK3SU3MMA10707

I got my first OTA in 3 months yesterday! My dealer said they completed 21P22 and 21G01 on August 18th. I am dropping it back off to have them check 21G01 again, and for the windshield/roof recalls. Also asked for the extra fob.

Thanks again for your help!

Sponsored