Just confirmed - no eta on HVBJB replacements for GT

[tuminatr]

Glad your experience has been positive. I sure wish that were true for everybody.

Mine have been positive too. My car is an early build 2-21 and they installed a seal wrong from the factory water leaked into the passenger compartment shorting out the ABS computer. My dealer had it sorted in a day.

But I bought from the dealer that I had had previously had good experiences with the service department and because of the service department

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[DevSecOps]

Do I expect my HVBJB to fail? Actually, yes. But I am ready for that. And it doesn't change how much I enjoy my car. I am kind of like Todd in that these kind of things don't bother me much.

I think everyone with a car built before June of this year should be ready for failure. This last week, especially, has been really rough. We've seen a wave of failures and also multiple instances of contactor welding after the recall was applied, where the software just didn't work.

I said early on that this recall was BS and that they should replace the HVBJB. I was lambasted for saying that. Was told that my head is clouded by my hatred of Ford and that people expected better from me. I hate to say, "I told you so".

All that being said, if you mentally prepare yourself by acknowledging that this will happen and you have a plan of action in place (tow stickers, tow card, how to put the car in tow, TSBs that you should know) then you'll minimize the pain. It's unfortunate that it's playing out this way, but I know there's a lot of people on this forum doing the best they can to help people get their cars repaired and back on the road. We all wish Ford would have done better from the start, but we have to work with what we got.

If you need to know the steps to take in case of failure, and to be prepared, see this thread.

 

[ripperAZ]

I’m not gonna argue whether it’s a great car or a bad car or what Ford owes us more or less but I am going to note that your impressions of the car have a lot to do with whether it’s your required vehicle or an optional vehicle by that I mean, if you have other vehicles to back you up if there is a problem .. your chances of bitching are much less then if you have to rely on the car daily. I never bought the car as a solution for long distance driving multiple day vacations because I don’t think the charging infrastructure is beyond being annoying yet. I bought it to be a daily driver mostly city work, and stop polluting the environment and being kind of green as well as the fact that it’s great looking and very fast. And A plan from a relative

Having two of them brick, and fail and sold at a nice profit I certainly can’t complain. But cars are like my hobby and I have a bunch around to back me up when one dies like those did

I can completely understand multiple failures of a brand new $60,000 vehicle annoying the hell out of people that count on it to be just like a reliable ice car.

Next move is FMC’s. No doubt these failures are troubling and as someone noted earlier, if it starts happening to the lightning, there’s going to be a lot of issues.


Jes sayin. Battery operated cars with bad battery connectors is a bad look. From any viewpoint

 

[npgeorgeuw]

I mean. Ok I get the frustration but you're being dramatic. They made a mistake on designing a part, and they just can't get enough supply to satisfy assembly line and replacements which is a common issue these days. Shit happens to all automotive manufacturers and mistakes are made. When mine failed it was frustrating but oh well they fixed it a few weeks later and paid for my rental.

Lemon law the car and then do what, spend more money buying something else? I can't imagine doing that with my car because the market is still stupid and its hard to find what you want.

Let them fix the car and drive it and enjoy it. I bet yours will be fixed within a few weeks.

Look at the BZ4X. Barely been delivered and already a recall. Toyota the company known for reliability can't keep the damn wheels from falling off of a new car lol.

Also no idea what media picking up on it will do. "Wow, Ford had an issue they rectified and are having trouble getting parts like every other manufacturer right now". Such a sensational headline news story.

I agree with almost everything you said except that Ford has rectified anything. The problem isn’t fixed, every one of the cars is suspect and I strongly suspect the current supply crunch isn’t just a supply chain issue. I think they are getting flagged and failing at higher rates now and that competes with new build demand. While the OP is being a bit dramatic the lack of transparency from Ford (which is completely unsurprising) instills absolutely zero faith that they have a handle on the situation or are doing the right thing. The comically bad dealer network further exacerbates that lack of confidence.—perfect story to highlight this: I had to schedule my update 60 days out. While the car was at the dealership for OVER a week for just the update and a tire rotation (they cancelled my appointment apparently and never called so I was leaving the country and said keep it while I’m gone and update it) the car then updated itself and they still kept it for a week total, telling me they had updated it.—This kind of stupid is not rare.

what we should be seeing from Ford is this is the failure rate before software push and this is the new percentage now getting flagged. If it’s more than a percent or two of GTs then swap them all out specifically or by request.

I can tell you this much, since the update I’ve been having a blast trying to toast my wife’s HVJB. So far no dice, and that was going 85-95 up the mountain pass the other day after a brief DCFC. Compared to my EV6 which I love as well, the car just seems to love going 80-90.

 

[machme]

Not sure where to post this but does anyone have a recommendation for a dealer in South Florida that can perform the HVBJB repair? My car is now at dealer number 2 and they are confused trying to “diagnose” the issue even with the specific DTC errors. Not sure I want them opening anything up for repairs

 

[CharlesGT]

Just to add: I got the SVS, they diagnosed quickly that I need the new HVJB, and then said part is not available and there is no ETA. The no ETA is the thing that bothers me the most. 1 month? 6 months?

 

[Gimme_my_MME]

Just to add: I got the SVS, they diagnosed quickly that I need the new HVJB, and then said part is not available and there is no ETA. The no ETA is the thing that bothers me the most. 1 month? 6 months?

Parts are available. The issue is that dealers were stockpiling parts which meant that when someone actually needed one from another dealer they weren't available at the warehouse.

So there was a change put in place in the past couple weeks that dealers can only order the part if they have a confirmed vehicle needing it. This has led to the confusion of no parts available and no ETA. Dealers were all provided the information on how to order the part, whether they read it and are following it is the question. There is also a lot of reallocation between the regional warehouses going on which is slowing things down as well.

 

[CharlesGT]

Parts are available. The issue is that dealers were stockpiling parts which meant that when someone actually needed one from another dealer they weren't available at the warehouse.

So there was a change put in place in the past couple weeks that dealers can only order the part if they have a confirmed vehicle needing it. This has led to the confusion of no parts available and no ETA. Dealers were all provided the information on how to order the part, whether they read it and are following it is the question. There is also a lot of reallocation between the regional warehouses going on which is slowing things down as well.

Thanks, this gives me some hope. Have you gotten yours replaced?

 

[CharlesGT]

Not sure where to post this but does anyone have a recommendation for a dealer in South Florida that can perform the HVBJB repair? My car is now at dealer number 2 and they are confused trying to “diagnose” the issue even with the specific DTC errors. Not sure I want them opening anything up for repairs

Don't know if this helps, but I noticed when you schedule service via the Ford app, there was an area to view the specialities of the particular dealership and you could confirm it has "Electric Vehicles".

 

[heisnuts]

Thanks, this gives me some hope. Have you gotten yours replaced?

I’m going through this right now. In my case the part took about two weeks to arrive, but after it arrived the dealer is now telling me it will be another two weeks before they will be able to install it.

Also in my case, the dealer never told me the part came in. After two weeks I called the parts department directly and asked them the status of the part. Once they told me it we already there I spoke to my advisor who told me while the part might be here they will not be installing the new part until two weeks out. I kinda have a feeling a lot of the “we don’t have the part“ stories we are seeing here really is a “we don’t have a tech with the time and/or desire right now to install the new part”.

 

[EELinneman]

Parts are available. The issue is that dealers were stockpiling parts which meant that when someone actually needed one from another dealer they weren't available at the warehouse.

So there was a change put in place in the past couple weeks that dealers can only order the part if they have a confirmed vehicle needing it. This has led to the confusion of no parts available and no ETA. Dealers were all provided the information on how to order the part, whether they read it and are following it is the question. There is also a lot of reallocation between the regional warehouses going on which is slowing things down as well.

I was told by Ford and the GM at the dealership two days ago that the parts are back ordered for the GT and there is no ETA. I heard this directly from both people. Perhaps you can explain to Ford that this is not true. Oh, and the GM talked to the regional Ford rep who confirmed this.

 

[RosarioM]

I think everyone with a car built before June of this year should be ready for failure. This last week, especially, has been really rough. We've seen a wave of failures and also multiple instances of contactor welding after the recall was applied, where the software just didn't work.

I said early on that this recall was BS and that they should replace the HVBJB. I was lambasted for saying that. Was told that my head is clouded by my hatred of Ford and that people expected better from me. I hate to say, "I told you so".

All that being said, if you mentally prepare yourself by acknowledging that this will happen and you have a plan of action in place (tow stickers, tow card, how to put the car in tow, TSBs that you should know) then you'll minimize the pain. It's unfortunate that it's playing out this way, but I know there's a lot of people on this forum doing the best they can to help people get their cars repaired and back on the road. We all wish Ford would have done better from the start, but we have to work with what we got.

If you need to know the steps to take in case of failure, and to be prepared, see this thread.

Do you think the software update made things worse? I have never DCFC my car and rarely full throttle. I get the OTA update and a week later I have the issue.

Also are there still no reports of it happening again once people get the updated part?

 

[Ghost Ryder]

I wonder what the true failure rate is if Ford is running out of parts this quickly.

 

[Ghost Ryder]

Do you think the software update made things worse? I have never DCFC my car and rarely full throttle. I get the OTA update and a week later I have the issue.

Also are there still no reports of it happening again once people get the updated part?

The OTA software is doing what its design to do and that is to give a warning that your part is about to fail.

How fast to you usually drive or drive on mountain roads? From the reports, it seems like that causes more problems because it heat soak the HVBJB

 

[DevSecOps]

Do you think the software update made things worse? I have never DCFC my car and rarely full throttle. I get the OTA update and a week later I have the issue.

I have no evidence that the update made things worse. I have my suspicions but with no evidence of anything I can't say. Only Ford engineers know the truth and I think anyone on this forum saying yea or nay would just be making uninformed guesses. I think the most accurate thing to say at this time, is "who knows". I definitely wouldn't put any trust in the recall based on what we've seen.

Also are there still no reports of it happening again once people get the updated part?

That is something I have not seen a single instance of yet. I'm happy to report that so far no one with the revised part has had failure (at least on the forum). Ever since before the recall was announced we knew that Ford had a revised part. We have seen emails from the top saying it was built much more robust.

I wonder what the true failure rate is if Ford is running out of parts this quickly.

I don't think they are running out of parts. They just don't have them stocked in all local warehouses. One of the 6 dealers in my area said they have replaced a good 2 dozen already. That's just 1 dealer out of 6 in Sacramento.

The OTA software is doing what its design to do and that is to give a warning that your part is about to fail.

That's just not always true. I have personally seen 7 cases now, from people on this forum, where the software did nothing. They had welded contactors and received no advanced warning.

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