Post here if you have an active FDRS account and are willing to look up info for others

[maverick120à]

The list remains the same as it was on the 22nd.

22S41 recall procedures are the same no matter what country the car is in.

Your dealer's tech either has not read the procedure or doesn't care. I'm sure you received a statement/work order/or invoice for the work that was done on the 22nd. If the statement/work order/or invoice says that they performed recall 22S41 then 1) they now cannot go back and charge Ford for work they were already supposed to have done, and 2) due to their incompetence they are attempting to tell you that there's nothing that can be done.

When the technician uses FDRS to perform the 22S41 updates he is instructed to initially select the Powertrain Control Module (PCM). This initiates a "coordinated" update of the BECM, PCM, SOBDM, and SOBDMC (on rear wheel cars).

They are "chained" together and will update in a sequence. Either the technician did not read the update procedure, or did not understand what was going on --because he/she did not read the procedure-- and possibly because it was at the end of a long day (17th) ...they just canceled and called it a day.

Bottom line is your recall was never properly performed and I would call Ford there and open a case to get this resolved. As for you being told that they are not being paid to update the BECM and the SOBDM...you can tell them they were already paid to update them and didn't do the job!

I don't have access to the recall materials in Flemish but I have included them here in English.

Mike

Good morning Mike !

I'm just coming back from the dealer that should finally have pushed the updates to my car.
They pretexted that as long the PCM was done, then they were in compliance with the recall.
Apparently the local ford representative confirmed their statement as well.
They still pushed the updates under "warranty" but still made me feel like I was the one in the wrong...

Now I did went to another dealership as well and talk to their head of mechanics and he agreed with you version as well. So I know where I will be bringing my business after all this...

So could you have a look at it again mike ?
Vin : WF0TK1E74MMA64270

Thanks a lot !
Geoffrey

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[Mike G]

Good morning Mike !

I'm just coming back from the dealer that should finally have pushed the updates to my car.
They pretexted that as long the PCM was done, then they were in compliance with the recall.
Apparently the local ford representative confirmed their statement as well.
They still pushed the updates under "warranty" but still made me feel like I was the one in the wrong...

Now I did went to another dealership as well and talk to their head of mechanics and he agreed with you version as well. So I know where I will be bringing my business after all this...

So could you have a look at it again mike ?
Vin : WF0TK1E74MMA64270

Thanks a lot !
Geoffrey

I can confirm the 22S41 recall was completed as well as the WACM update.

Here's what's still available:

Have a great week!

Mike

 

[Mike G]

Hi Guys, I brought the car to the dealer for HVBJB recall and because it couldn't charge at HPC anymore (red ring error every time) they say they did some update I just want to know if they did or if they just reset the obd logs.

my vin is: WF0TK1E72MMA31784

Cheers!

3 Jun '21 build date, Job 1 car.

Here's the list of available updates:

On the 6th they updated the PCM, BECM, SOBDMC, SOBDM, CCM, CMR, PSCM, IPMA....but for some mysterious reason (they got tired?) they skipped the IPC which is normally updated when all the other cruise control related modules are updated.

On the 7th they updated the GFM (generic function module controls Frunk latch)....and if they had updated the BCM then you would now be able to open your Frunk with the door keypad or your remote fob if you have a fob with a Frunk button.

So two strange things to leave un-programmed, the IPC and BCM.

Your OBCC was not updated as it didn't have an update available to program.

Mike

 

[Mike G]

Good Morning
I experience red charging ring at certain EVgo 50kwh "fatboy" machines.
I located SSM 50923 which looks like it may solve the issue.

Can someone run a scan and ensure the OBCC is NOT updated? Meaning I can call dealer for this fix?

Thanks!
Vin 3FMTK1SS9MMA42323

Matt

5 Jul '21 build date, Job 1 car.

Here's the list of available updates:

Your version of the OBCC software is currently "-AL". Many of us went through a few more versions since then;

"-AM", and then "-AN", and now a modified reissue of "-AM" again.

So you are a bit behind and it does look like they should update you based on the SSM.

Mike

 

[ahern149]

Vin 3FMTK1SS2MMA19966
Have not gotten any updates, just wondering how far behind I am, I did get battery contact recall done at the dealer(or so they tell me they did)

 

[titan2220]

5 Jul '21 build date, Job 1 car.

Here's the list of available updates:

Your version of the OBCC software is currently "-AL". Many of us went through a few more versions since then;

"-AM", and then "-AN", and now a modified reissue of "-AM" again.

So you are a bit behind and it does look like they should update you based on the SSM.

Mike

Thank you!!

 

[Searcol]

It's kinda sad...the devastating effects that drugs have had on the younger generations, I think.


So here's the SW Updates listing tab in FDRS as of 2:45 PM Central time after I put in the VIN you provided. Please confirm that it's your VIN in the lower left corner of the image. If so, these are the currently available updates for your car.

You may need a decoder ring the next time you talk to them. It looks like they may have told you a shortened version of "We see zero updates in FDRS that Ford is going to pay us to update without a corresponding customer concern from you that makes us update them."

Mike

Thanks! I was going to go to another dealer and then I got 2 small updates within the past few days. I don't show the OTA stuck anymore, so maybe it is behind me now. Very odd but appreciate you sending over the info above.

 

[Mike G]

Vin 3FMTK1SS2MMA19966
Have not gotten any updates, just wondering how far behind I am, I did get battery contact recall done at the dealer(or so they tell me they did)

14 Feb '21 build date, Job 1 car.

You may not be aware...the labor funding that Ford is providing to have the dealer tech update specific modules in your car under Customer Satisfaction Program 21P22 (whether or not you have a complaint relating to these modules) is the end of November. After that the cost is on you.

I've attached a copy of the instructions outlining what those modules are.

Here's the list of available updates for your car:

Back on January 18th somebody in the service department looked up what was required to do CSP 21P22 but obviously didn't do it or you wouldn't still have all those door modules still showing up in your list. And updating those might have prevented some of the issues you had with your alarm going off as well.

If I were you I'd contact the service desk and schedule an appointment to have CSP 21P22 done.

Mike

 

[ahern149]

14 Feb '21 build date, Job 1 car.

You may not be aware...the labor funding that Ford is providing to have the dealer tech update specific modules in your car under Customer Satisfaction Program 21P22 (whether or not you have a complaint relating to these modules) is the end of November. After that the cost is on you.

I've attached a copy of the instructions outlining what those modules are.

Here's the list of available updates for your car:

Back on January 18th somebody in the service department looked up what was required to do CSP 21P22 but obviously didn't do it or you wouldn't still have all those door modules still showing up in your list. And updating those might have prevented some of the issues you had with your alarm going off as well.

If I were you I'd contact the service desk and schedule an appointment to have CSP 21P22 done.

Mike

Thanks for that Mike. I actually bought the car and took home on the 14th of January. So I'm not sure how they looked up 4 days after to do the update.

 

[Mike G]

Thanks for that Mike. I actually bought the car and took home on the 14th of January. So I'm not sure how they looked up 4 days after to do the update.

They can just enter your VIN into PTS without your car being there. So maybe that's what they did.

Some dealerships techs just use some Mach-E owner's VIN that they have entered before so they can view all articles and TSBs, SSMs, etc. concerning that specific type of vehicle. PTS will group these things so that anything related to that vehicle is shown and nothing else. That's probably what they were doing and your car wasn't even there.

Mike

 

[ahern149]

They can just enter your VIN into PTS without your car being there. So maybe that's what they did.

Some dealerships techs just use some Mach-E owner's VIN that they have entered before so they can view all articles and TSBs, SSMs, etc. concerning that specific type of vehicle. PTS will group these things so that anything related to that vehicle is shown and nothing else. That's probably what they were doing and your car wasn't even there.

Mike

Gotcha. I called the dealership and they had no idea what that CSP 21P22 was about, so makes sense why they didn't perform it

 

[Mike G]

Gotcha. I called the dealership and they had no idea what that CSP 21P22 was about, so makes sense why they didn't perform it

Well then they clearly don't deal with many Mach-Es then.

You can show them this attached memo.

 

[LADriver]

Well I can certainly understand your lack of confidence in the shop doing your programming.

Here's what happened when they were doing the programming on the 22S41 recall today:

Started off with the PCM as the instructions say to do...but when it got down to the end of the process and failed and the tech is told to do it over....he never went back.

So that's why you still have the PCM in this list:

The only thing they even attempted to do today was the 22S41 recall...and they didn't even get that right.

Mike

Mike,

Could I ask you to check one last time. When I brought it back this morning for the failed PCM, I also asked them to update the GWM and when I picked up the car they told me all the modules on this list were updated. My guess is GWM was updated since the hands free date changed from 10-9-2022 to 10-12-2022.
3FMTK3R70MMA62828
Thanks!

 

[Mike G]

Could I ask you to check one last time. When I brought it back this morning for the failed PCM, I also asked them to update the GWM and when I picked up the car they told me all the modules on this list were updated. My guess is GWM was updated since the hands free date changed from 10-9-2022 to 10-12-2022.
3FMTK3R70MMA62828
Thanks!

Recall was completed on the 6th.
But then on the 12th everything else was updated. And apparently sometimes more than once (just to make sure I guess?).

Actually it's pretty interesting....take a look:

The only thing I can think happened was that their FDRS laptop didn't report success correctly and still showed that the module needed to be updated...again....so they did.

Hilarious!

Well I give them props for staying with it.

But you're all set and showing no available updates (for a while).

Mike

 

[LADriver]

Thanks again Mike, I'm glad everything is up to date.

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