Juicebox is changing their app - again!!

[PA Bob]

I bought my Juicebox 40 (plug in) in Oct 2021. Their app was called Juice Pass. They soon changed the app to Juice Net. Now they are changing back to Juice Pass. Is anyone else with JB having trouble switching the app back to Juice Pass? Is Juice Box "squeezing me?" I signed up, but they said they were sending me an email to confirm. The email never came. (Yes it's the right email.) My wife said to try to register it again. They said my JB is already registered so I'm back at the start. Unable to get through to customer service. Usually their service is great, but maybe everyone is having the same issue. If anyone else has navigated this "juicer," I could use some help.

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[AllenXS]

I bought my Juicebox 40 (plug in) in Oct 2021. Their app was called Juice Pass. They soon changed the app to Juice Net. Now they are changing back to Juice Pass. Is anyone else with JB having trouble switching the app back to Juice Pass? Is Juice Box "squeezing me?" I signed up, but they said they were sending me an email to confirm. The email never came. (Yes it's the right email.) My wife said to try to register it again. They said my JB is already registered so I'm back at the start. Unable to get through to customer service. Usually their service is great, but maybe everyone is having the same issue. If anyone else has navigated this "juicer," I could use some help.

Did you try a password reset?

 

[w0ger]

Our JuiceBox 40 hardwired went off-line 2 days ago.

Calls to customer support stated they are migrating to a new system. They told me to move to the new iOS app, when that didn’t work they told me in order to get my JuiceBox back online that I would have to setup a unique guest wifi network on 2.4 GHz (no 5.0 GHz) and the JuiceBox as the ONLY device on that network. ?‍

I told them they have until next week to get stuff sorted out or they will need to buy back my JuiceBox.

 

[MachE70]

I am having exactly the same issue with my JuiceBox 40. Today I downloaded the new JuicePass app on my Android phone. I logged in with my old email and username - no luck. I tried the Forget Password route, where they said they would send me an email with instructions on changing my password. No email came. I repeated all of the above steps at least twice. Still no luck. I have a request in to the company to fix this mess, but no response yet. Will post a resolution if I ever get one. This is disappointing, as my Juicebox has been flawless since I installed it in May 2022.

 

[OldEVGuy]

I had the same issue, and didn't get an email with a new password. I chatted with a support person, and was able to make it work. What you need to do is create a new account, using the same email you had with juice.net, and make a new password. After doing that, add your JuiceBox like it's a new charger. When you get to the screen that asks you to scan the QR code, don't do it, and exit the setup. After doing that, your JuiceBox should populate. It worked for me, but it's definitely not very user friendly.

 

[SuperRob]

I had already switched apps back when the switch was first communicated. But honestly, I never use it and don’t know what value it‘s supposed to provide. Ultimately, it just needs to put power in the car, everything else is pretty useless to me.

 

[Eckless]

After this app change, one good thing did come out of it - I realized that the app was pretty pointless and uninstalled it. The Mach-E does all of the scheduling I need.

 

[RickMachE]

I have Android, received no notifications, and everything is working fine right now.

 

[PA Bob]

After this app change, one good thing did come out of it - I realized that the app was pretty pointless and uninstalled it. The Mach-E does all of the scheduling I need.

I no longer use my JuiceBox for scheduling charges. FordPass now does that. I do need the app when I want to change how many amps my car will draw during a charge. I take my plug in JB charger with me to my father's house where he has a 30A line. I change my setting to 24A while there. I change it back to 40A when I'm home on a 50A circuit.

 

[OldEVGuy]

I have Android, received no notifications, and everything is working fine right now.

The email says it won’t be supported after February 20.

Here‘s the body of the email:

To provide you with the best user experience and new functionalities, we are transitioning to a new and improved platform for charging management. Your charging station will be migrated to the new JuicePass app (Enel X Way app). The EV JuiceNet app along with web browser access to your charger via home.juice.net will no longer be supported after February 20, 2023. Configurability and control of your chargers must be done via the new JuicePass app (Enel X Way app) which can be downloaded on iOS or Android.

The app will allow you to manage your JuiceBox charging station at home, find public chargers on the go, or charge at work if you have access to Enel X Way commercial charging stations.

In order to provide a seamless transition and to ensure that your charging station along with its history is migrated, please use the same email and credentials you used previously. Your JuiceBox should automatically link to your Enel X Way account, so your charging station(s) will be visible immediately.

 

[RickMachE]

Thanks! I had not been contacted. I'm reaching out to them now.

Annoyed I never got any email, and that I'm losing desktop access plus the ability to download history.

 

[PA Bob]

Thanks! I had not been contacted. I'm reaching out to them now.

Keep your expectations low. The customer support has been good til now. I haven't been able to get on their site or get a call back.

 

[RickMachE]

I am chatting with them. No explanation for lack of email to me, no reason given why web access going away. New app seems ok, but no way to download data like web has. Tried to send feedback via app, won't send. Biometric login doesn't work (Android).

 

[Beerbronco]

I had the same issue, and didn't get an email with a new password. I chatted with a support person, and was able to make it work. What you need to do is create a new account, using the same email you had with juice.net, and make a new password. After doing that, add your JuiceBox like it's a new charger. When you get to the screen that asks you to scan the QR code, don't do it, and exit the setup. After doing that, your JuiceBox should populate. It worked for me, but it's definitely not very user friendly.

This is almost the exact same steps I had to take. I never called It all of a sudden populated and worked.

 

[w0ger]

Our JuiceBox 40 hardwired went off-line 2 days ago.

Calls to customer support stated they are migrating to a new system. They told me to move to the new iOS app, when that didn’t work they told me in order to get my JuiceBox back online that I would have to setup a unique guest wifi network on 2.4 GHz (no 5.0 GHz) and the JuiceBox as the ONLY device on that network. ?‍

I told them they have until next week to get stuff sorted out or they will need to buy back my JuiceBox.

Finally got our JuiceBox 40 working again.

1. In the old JuiceNet app - remove the JuiceBox from the account.
2. In the new JuicePass app - remove the JuiceBox if it appears.
3. Remove power from the JuiceBox for an hour.
4. Remove the JuiceNet and JuicePass app from iPhone.
5. Rebooted iPhone.
6. Installed the JuicePass app.
7. Log in to the JuicePass app.
8. Follow steps to add JuiceBox
9. Turn JuiceBox on - have to complete the setup in the next 60 seconds once the light on the JuiceBox starts flashing blue.
10. Complete registration in JuicePass app.

Note: I did lose charging history with this approach. I only had about a month worth of data, so that was not a big deal to me.

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