Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

Hi guys, I just took my Mach-E in to get the HVBJB recall done and I asked them to install any other pending software updates as well. I haven't received any OTA updates since 3.6.1 in Nov of 2022 and I suspect it is stuck somewhere? If someone could help read out my FDRS pending updates and see if indeed I'm missing some blocking update, I would appreciate it. Thanks!

VIN: 3FMTK4SX9NMA02189

14 Jan '22 build date (GT PE)

Here's the list of available updates:

Double-check your scheduled update settings and try to set them to check about 15 minutes into your normal commute in the morning or when you know you'll be driving the car, and in an area with at least 3 bars of AT&T cell coverage so your TCU can do the download.

At night, parked, in the garage on Wi-Fi is sub-optimal due to the 12V battery slowly discharging down below 80%, at which point the logic won't allow the process to update.

That GWM should come as an OTA for you.

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[OrangerGT]

14 Jan '22 build date (GT PE)

Here's the list of available updates:

Double-check your scheduled update settings and try to set them to check about 15 minutes into your normal commute in the morning or when you know you'll be driving the car, and in an area with at least 3 bars of AT&T cell coverage so your TCU can do the download.

At night, parked, in the garage on Wi-Fi is sub-optimal due to the 12V battery slowly discharging down below 80%, at which point the logic won't allow the process to update.

That GWM should come as an OTA for you.

I see. Currently I have the update scheduled to occur any day at 3AM. Automatic updates is turned on. So you mean I should set this time to something like 9:15AM if I will be on the road at 9AM and hopefully I'll be in some areas with good AT&T cell reception. Then it should download the OTA update at some point?

Thanks a lot for checking!

 

[Mike G]

I see. Currently I have the update scheduled to occur any day at 3AM. Automatic updates is turned on. So you mean I should set this time to something like 9:15AM if I will be on the road at 9AM and hopefully I'll be in some areas with good AT&T cell reception. Then it should download the OTA update at some point?

Thanks a lot for checking!

The short answer is yes, exactly. I have mine set to 0930 daily.

The long answer is this; I have a Mach-E and a Lightning and they both have identical 12V batteries. I noticed when I occasionally needed to apply software updates using FDRS that when I started whichever vehicle first thing in the morning and parked it in my work area and then connected up the powersupply, that the device would indicate that my 12V battery was always around 55-65% state of charge. Which meant I would then have to charge it up for a few minutes until it indicated over 80% (which is what FDRS checks for). This overnight slow drain happens everyday. It eventually gets low enough if it hasn't been driven that the high voltage battery will be engaged to recharge it back up. There has been at least one instance where my Lightning hadn't been driven in so long that when I went to depart with it that my Sync screen was off and I got a notification about the cameras not working. This was due to load shedding. It was all back to normal after about 15 minutes.

The logic for the OTA process takes into account the state of charge of your 12V battery when it makes the decision to check or not to check or do the update. Some updates need a greater state of charge than others due to the amount of time the update will take to process.

So to remove this 12V battery issue as a factor, I've found that setting the schedule to check and process OTAs while the car is driving, and in a good cell coverage area for the TCU, is best. Once downloaded, when you park the car will do the update and the next time you get in you should be notified.

 

[Mike G]

Thanks for the additional info. I have a few questions. Any help would be appreciated.

1. Is the Update Schedule for downloads and updates or just the actual update process?
2. Does the car have a power meter for the AT&T cellular connection that I can access? I don't have AT&T phone service.
3. Do you need to have a set update schedule. Isn't the car supposed to notify you that an update is available?
4. If I don't receive the updates that where available when traveling, do I have to bring the car into Ford for service to get the updates?

Thanks Again,
Dennis

I believe, based on observation that the system checks and proceeds to download the update at the time you have scheduled. And yes setting a schedule is necessary. I think the default time setting that Ford uses is 1 AM (0100), and that's a problem due to the fact that your 12V battery is not likely to be sufficiently charged to download and process an update because of the slow overnight drain that happens when the car isn't being driven.

The car will notify you that there is an update...after it checks and downloads. But if it doesn't check because your 12V battery is below 80% SOC then.....

In Sync there is a section for the onboard Wi-Fi you can sign up for with AT&T. It does show signal strength in bars. That is the same signal strength that your TCU is also getting for AT&T. So you can reference that as an indication.

OTAs are sent out over a period of time and there are several attempts made to update your car. The downloads can happen over several days if you only make short trips. Eventually, if your car does not fully receive the update or fails to process it, it will expire. Depending on what it is, another future attempt could be made to update it. Your service advisor can pull up your VIN in the OTA dashboard and tell you what the status of your OTAs are (success, failed, etc.).

 

[Shayne]

The car will notify you that there is an update...after it checks and downloads. But if it doesn't check because your 12V battery is below 80% SOC then.....

It would be good if it downloaded it and had a preinstall that it comes on and charges the 12V instead of the only way is if you ensure your 12V is above 80%. Most likely not going to happen. Mine sits a lot so most likely not above 80% too much.

Would sitting on a 15 amp agm 12V maintainer/charger work or does it being on a charger negate install? Was on one for 20 24 hours the other day came back 100% but no joy on OTA. We have Bell here. That charge was a one off between ceramic coats over by my shop but wonder if keeping the battery charged would help? I really do not think I am stuck they are just slow to send them but that is what I thought with 2.7.1 which was not the case. Not sure if 3.6.1 is the same?

 

[Mike G]

It would be good if it downloaded it and had a preinstall that it comes on and charges the 12V instead of the only way is if you ensure your 12V is above 80%. Most likely not going to happen. Mine sits a lot so most likely not above 80% too much.

Would sitting on a 15 amp agm 12V maintainer/charger work or does it being on a charger negate install? Was on one for 20 24 hours the other day came back 100% but no joy on OTA. We have Bell here. That charge was a one off between ceramic coats over by my shop but wonder if keeping the battery charged would help? I really do not think I am stuck they are just slow to send them but that is what I thought with 2.7.1 which was not the case. Not sure if 3.6.1 is the same?

I understand from others that have posted who had those little 4A battery maintainers that it works to keep your 12V battery above the 80% needed, but to me it's easier to have it check when I'm out driving because besides the 12V being up to charge, I'm also in an area where I get at least 3 bars of AT&T....at home in my carport, I only get 1-2 bars most of the time.

 

[Jscotty]

Taking my car into the dealer for a couple same issues. They said they updated everything but not sure. Can you someone take a look for me. Appreciate it.
vin 3FMTK2SU5NMA40948

 

[Mike G]

Taking my car into the dealer for a couple same issues. They said they updated everything but not sure. Can you someone take a look for me. Appreciate it.
vin 3FMTK2SU5NMA40948

14 Jul '22 build date.

Here's the list of available updates:

That HVAC update came out yesterday, the other stuff has been out a while.

 

[dlinner]

Thanks for your generosity in this thread @Mike G.
I would be very grateful if you would please look up my Mach E?
3FMTK3SS7MMA51601
Thanks so much!

 

[Mike G]

Thanks for your generosity in this thread @Mike G.
I would be very grateful if you would please look up my Mach E?
3FMTK3SS7MMA51601
Thanks so much!

30 Sep '21 build daate, Job 2 car.

Here's the list of available updates:

You are well overdue for that APIM update in your list. You may want to double-check your update schedule to make sure it's set for a daily check during some time you know you'll be driving the car.

 

[dlinner]

30 Sep '21 build daate, Job 2 car.

Here's the list of available updates:

You are well overdue for that APIM update in your list. You may want to double-check your update schedule to make sure it's set for a daily check during some time you know you'll be driving the car.

thank you!!
I read your tips carefully and I will set it at 08:20h not 00:15h like Ford manual said!

 

[sarcastic123]

Hi!

Can someone please check my VIN - 3FMTK3SSXMMA27079?

Thank you!

 

[Mike G]

Hi!

Can someone please check my VIN - 3FMTK3SSXMMA27079?

Thank you!

13 Apr '21 build date, Job 1 car.

Here's the list of available updates:

 

[rogerq23]

I have been "stuck" with OTA, my last update seems to be last Sept 2022.
I took it to the dealer for some update twice. But I am unsure if they did any update.

Can someone please look up my VIN? 3FMTK3R77MMA21208
Thank you in advance.

 

[Mike G]

I have been "stuck" with OTA, my last update seems to be last Sept 2022.
I took it to the dealer for some update twice. But I am unsure if they did any update.

Can someone please look up my VIN? 3FMTK3R77MMA21208
Thank you in advance.

25 Feb '21, Job 1 car.

You're doing about as expected for a car that still doesn't have BlueCruise.

It's entirely possible that due to software dependencies, you have no new OTAs coming in because you still haven't gotten all the cruise control related updates done yet. I'm referring to the CCM, CMR, IPMA, IPC, PSCM. Those updates are likely holding you back.

I am aware that there was a moratorium on BlueCruise updating by dealer techs for those vehicles that never got it done last year, but I don't know if that moratorium is over (it should be by now).

So your first order of business is to ask your service advisor if the BlueCruise moratorium is over, and if they say it isn't, then they need to find out when it's expected to be lifted. That's what's preventing you from getting further OTAs. You have other updates that are normally applied as a result of a 'customer concern' (like the RFA for Bluetooth/PAAK connectivity issues, or the WACM for iPhone charging issues, or the DSP for audio dropouts, or the DSM for the driver's seat settings not matching the profile for the keyfob in use, that sort of thing), but the big thing for you is getting all those cruise control updates finally done so you will start getting updates again.

Here's the list of available updates:

And if the moratorium is actually over, the good news is that getting BlueCruise enabled is free.

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