jmach41
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Hi all- (hopefully) first-time owner of a Mach E here. I'm in a weird situation with a local Ford dealership that I was hoping to get some advice/feedback on:
It's a 2021 Mach E GT with 20k miles on it. Clean CarFax, no outstanding recalls and the test drive went fine. I purchased the car on Thursday, 7/27. I arranged with the dealership to pick it up the following Tuesday. The night before I was supposed to pick it up, I called the dealership to confirm it was ready and they told me that they uncovered a problem with the battery, making the car undrivable. They said they would need to replace the battery, and the car would be ready in three weeks. I told him that I thought it was odd that they didn't check the health of the battery before putting up the car for sale, but he said that's their protocol- to only check those things after a sale has been made
I've been calling every few days to get an update, and the conversations (when I'm able to have one; the salesperson is clearly screening my calls) have been vague "we're working on it" type responses. I didn't get any sort of real update from him until last week when he said the car had "passed phase 1 and 2 of reinspection which means we can now order the battery for you." I asked him what specifically happened in phases 1 and 2 and why they hadn't happened sooner. He said he didn't know. I asked him if he thought the car would still be ready within the initial three week time frame and he said maybe but he didn't know for sure.
I was hoping to get some thoughts/advice on the following:
1. Is it weird that they didn't check the health of the battery of the car before putting it up for sale? Or is that standard practice like the salesperson said?
2. What could have happened to the battery that would have caused it to break to the point of making the car undrivable? And what might be going on with the dealership and Ford behind the scenes now? Presuming they need to ship a new battery in, what's a realistic timeline for me to expect the car to be ready? I'm assuming it won't be ready by next Tuesday which would be three weeks.
3. Is there any recourse I should consider taking with the dealership? They have me in a rental so am not sure if there's something else I should request from them, or if it's possible/in my interest to find a way out of the deal all together. Or am I just out of luck and have to be patient?
Thanks all- was really excited to have this car. I've been looking forward to getting a Mach E since they were first announced back in 2019 and hope to have one as soon as I can.
It's a 2021 Mach E GT with 20k miles on it. Clean CarFax, no outstanding recalls and the test drive went fine. I purchased the car on Thursday, 7/27. I arranged with the dealership to pick it up the following Tuesday. The night before I was supposed to pick it up, I called the dealership to confirm it was ready and they told me that they uncovered a problem with the battery, making the car undrivable. They said they would need to replace the battery, and the car would be ready in three weeks. I told him that I thought it was odd that they didn't check the health of the battery before putting up the car for sale, but he said that's their protocol- to only check those things after a sale has been made
I've been calling every few days to get an update, and the conversations (when I'm able to have one; the salesperson is clearly screening my calls) have been vague "we're working on it" type responses. I didn't get any sort of real update from him until last week when he said the car had "passed phase 1 and 2 of reinspection which means we can now order the battery for you." I asked him what specifically happened in phases 1 and 2 and why they hadn't happened sooner. He said he didn't know. I asked him if he thought the car would still be ready within the initial three week time frame and he said maybe but he didn't know for sure.
I was hoping to get some thoughts/advice on the following:
1. Is it weird that they didn't check the health of the battery of the car before putting it up for sale? Or is that standard practice like the salesperson said?
2. What could have happened to the battery that would have caused it to break to the point of making the car undrivable? And what might be going on with the dealership and Ford behind the scenes now? Presuming they need to ship a new battery in, what's a realistic timeline for me to expect the car to be ready? I'm assuming it won't be ready by next Tuesday which would be three weeks.
3. Is there any recourse I should consider taking with the dealership? They have me in a rental so am not sure if there's something else I should request from them, or if it's possible/in my interest to find a way out of the deal all together. Or am I just out of luck and have to be patient?
Thanks all- was really excited to have this car. I've been looking forward to getting a Mach E since they were first announced back in 2019 and hope to have one as soon as I can.
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