Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

service advisor tells me there is nothing pending, no failures and the most recent update is the latest...
go figure. Do you think another person might be more helpful? I was told the service tech was standing there showing her the information.

Well the problem, in a nutshell, is that service advisors can only see the Connected Vehicle and OTA Dashboards in PTS and that's what they are trained to use. They do not see the actual list of available updates in FDRS because FDRS is what techs use. Techs do use both the PTS and FDRS systems together, but service advisors only use PTS.

So this is why service advisors (even sympathetic ones) tell customers that they are up to date. Cause that's all they see. It seldom occurs to them that the reason that there are no OTAs showing as available, or in progress, or zero OTAs for that vehicle for the last 60 days, is the fact that something is wrong and needs to be diagnosed. This is literally a problem because it looks like there's no problem. If there are updates in FDRS that you know others have gotten as OTAs (like the gateway at a minimum) then it should be investigated.

You might want to start with opening a case or speaking to the BEV OTA team so that they can confirm your suspicions and possibly contact your servicing dealer to get something going. 800-392-3673.

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[mitch]

Well the problem, in a nutshell, is that service advisors can only see the Connected Vehicle and OTA Dashboards in PTS and that's what they are trained to use. They do not see the actual list of available updates in FDRS because FDRS is what techs use. Techs do use both the PTS and FDRS systems together, but service advisors only use PTS.

So this is why service advisors (even sympathetic ones) tell customers that they are up to date. Cause that's all they see. It seldom occurs to them that the reason that there are no OTAs showing as available, or in progress, or zero OTAs for that vehicle for the last 60 days, is the fact that something is wrong and needs to be diagnosed. This is literally a problem because it looks like there's no problem. If there are updates in FDRS that you know others have gotten as OTAs (like the gateway at a minimum) then it should be investigated.

You might want to start with opening a case or speaking to the BEV OTA team so that they can confirm your suspicions and possibly contact your servicing dealer to get something going. 800-392-3673.

I’m on it. Sage advice. TY

 

[Mike G]

31 Jul '23 build date, 23.5 car.

Looks like you got the 23.5 version of my '23. Same color.

Here's the list of available updates:

I think the ACM and OBCC have shown up as OTAs for some earlier cars.

@hzilla You now have a new APIM update as well. It might be available as an OTA but I can't tell that using FDRS.

 

[Rus23]

Hi. Could you check what’s available for mine please? WF0TR4SX7NMA34912 I’m hearing we in the Uk might finally be getting the “new” UI (APIM update) so figured worth checking before I pay for a two day license to do it. Thanks in advance.

 

[Nurseylaura]

Hi! Would someone please check my 2022 Premium
3FMTK3R79NMA19459
i appreciate the help!
Laura

 

[hzilla]

@hzilla You now have a new APIM update as well. It might be available as an OTA but I can't tell that using FDRS.

Is that the 6.0.1 update that my car installed yesterday?

 

[Mike G]

Is that the 6.0.1 update that my car installed yesterday?

No that would have been a gateway update. This is different.

 

[Farfapapa]

You do have a couple of updates in your list that may help with the PAAK concerns you are seeing. One of which is a long standing update to the driver's seat module (DSM) which was meant to address the occasional mismatch between what keyfob was in use (or phone) and the settings for the driver's seat and mirrors not matching the driver's profile in use.

Hi Mike

Had an appointment with the dealer, tried to get them to fix a few things, but it didn't go so well. They will only fix what they can reproduce apparently. They told me they made 2 updates (BCM, GSM), but, i must have gotten something over the air right before this appointment because i have the frunk button in the app now (and got a notice that 6.1.0 got installed).

If it's possible to run this again, it would be super nice because:
- since i took it to the dealer, i have again new problems! my frunk opens sometimes when i unlock the car with the keypad, and, my sync system is actually crashing often when i play music from my phone. Bluetooth is also as broken as ever, first calls never work.
- they didn't fix my bluecruise not working problem (which was the main reason i took the car)
I was mad enough that they didn't fix bluecruise (saying they couldn't reproduce, but, not actually going on a highway to try it, and what stopped working is the autonomous driving on highway), the service director will be helping me out now (they reached out to the hotline for that one and have a procedure to try, but that means i have to take the car back again). Maybe i won't have to build such a solid case to get some pending updates with his help.

VIN again if it helps: 3FMTK1SS4MMA28507

 

[Cesaarel]

Hello, would you mind checking mine please? I received the 6.1.0 not installed and hasn’t changed for the past week.
3FMTK3R75NMA19684 (mme 2022)

 

[Mike G]

Hi. Could you check what’s available for mine please? WF0TR4SX7NMA34912 I’m hearing we in the Uk might finally be getting the “new” UI (APIM update) so figured worth checking before I pay for a two day license to do it. Thanks in advance.

Well you would actually need to see at least one new gateway update before that happens. You might consider ringing the helpdesk to find out why you're a bit behind. I'd tell them that you aren't getting updates and that you know you're behind other cars in the UK update-wise.

 

[Mike G]

Hi! Would someone please check my 2022 Premium
3FMTK3R79NMA19459
i appreciate the help!
Laura

You already have the very latest Sync and these other updates aren't really critical:

That SCCM update will probably arrive as an OTA.

 

[Mike G]

Hi Mike

Had an appointment with the dealer, tried to get them to fix a few things, but it didn't go so well. They will only fix what they can reproduce apparently. They told me they made 2 updates (BCM, GSM), but, i must have gotten something over the air right before this appointment because i have the frunk button in the app now (and got a notice that 6.1.0 got installed).

If it's possible to run this again, it would be super nice because:
- since i took it to the dealer, i have again new problems! my frunk opens sometimes when i unlock the car with the keypad, and, my sync system is actually crashing often when i play music from my phone. Bluetooth is also as broken as ever, first calls never work.
- they didn't fix my bluecruise not working problem (which was the main reason i took the car)
I was mad enough that they didn't fix bluecruise (saying they couldn't reproduce, but, not actually going on a highway to try it, and what stopped working is the autonomous driving on highway), the service director will be helping me out now (they reached out to the hotline for that one and have a procedure to try, but that means i have to take the car back again). Maybe i won't have to build such a solid case to get some pending updates with his help.

VIN again if it helps: 3FMTK1SS4MMA28507

For BlueCruise to work as intended all the cruise control related modules have to be updated.

That means the CMR and the PSCM in this list should get updated (at a minimum).

That APIM should be available to you as an OTA. So on your next drive, after Sync starts up but before you drive off, hit the Check Updates button to see if it will start downloading. If it does it would be OTA 6.2.0 for you I'm pretty sure.

 

[Mike G]

Hello, would you mind checking mine please? I received the 6.1.0 not installed and hasn’t changed for the past week.
3FMTK3R75NMA19684 (mme 2022)

Here's today's list and there's no gateway showing.

6.1.0 was a gateway update. When you hit the Check Updates button are you waiting for about 10 seconds to see if it changes from "Not Completed" to "Completed"? Sometimes it takes a bit for that to show up.

 

[Nurseylaura]

You already have the very latest Sync and these other updates aren't really critical:

That SCCM update will probably arrive as an OTA.

Thank you I appreciate it!

 

[uclavic]

HI. I just bought a used 2022 MME Premium RWD ER. Just wondering if I'm up to date as I'm still on update 4.2.2. VIN 3FMTK3R74NMA35942.
Thanks,
Vic

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