Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

Hi. I just purchased a 21 First Edition about a month ago and think the OTA version is stuck. The car shows fully up to date but the sync version is 22228 product rev 539. I had it in to the dealer and they told me “it has no missed OTA updates” but I have trouble believing that. Id really appreciate it if someone could check what kind of module updates my car may be missing.
VIN. 3FMTK3SU4MMA02907

Happy New Year!

Yeah..you are in fact a bit behind. Your version of Sync (539) was the version that enabled the use of two cell phones at the same time in the car. That was back in September...of 2022!

So in your list of available software updates there's another clue that there's a problem. 99.9% of the time you will never see a gateway (GWM) update and an APIM (Sync) update at the same time (or a GWM, APIM or TCU either, in any combination for that matter), because of software dependencies. Meaning the server should only 'reveal' one of those when the other one has been updated and is no longer in the list. But in your case you are showing a gateway and an APIM update at the same time which is always a red flag that there's a problem with getting updates. Having a tech update those (and continue until you're current) should get you back on track.

In your case the gateway (GWM) needs to be done first before the APIM gets updated. That's based on Ford's own rules (attached).

You are behind enough that no new OTAs will show up for you until this situation gets sorted and you are completely up to date with your GWM, APIM, and TCU revisions. And that also means no BC update will happen until your car is brought current on those three modules (because of OTAs and software dependencies). The most current version of Sync can always be checked here.

Here's the list of available updates for your car with my annotations showing the GWM and APIM:

So when the service writer checks the OTA dashboard and sees nothing in the queue (and going back 60 days there's no history at all)....that's NOT a good thing. But what they're inclined to tell the customer is; "Nope, you're good, Ford just hasn't sent your car any updates." Because they only see part of the picture...service writers only have PTS that shows the OTA dashboard, they don't have FDRS so they can't see what the current rev levels are of the modules.

When you square off with your service desk make sure they are aware of the recently added language underneath the list of available software in FDRS that says:

Meaning, keep updating the GWM, APIM, and TCU until current or no longer appearing in the list of available software.

And that should help get your OTAs to start flowing again. (Again, you'll need that to happen to get the new BC that's coming out).

Best of luck going forward.

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[wa11yba11s]

Happy New Year!

Yeah..you are in fact a bit behind. Your version of Sync (539) was the version that enabled the use of two cell phones at the same time in the car. That was back in September...of 2022!

So in your list of available software updates there's another clue that there's a problem. 99.9% of the time you will never see a gateway (GWM) update and an APIM (Sync) update at the same time (or a GWM, APIM or TCU either, in any combination for that matter), because of software dependencies. Meaning the server should only 'reveal' one of those when the other one has been updated and is no longer in the list. But in your case you are showing a gateway and an APIM update at the same time which is always a red flag that there's a problem with getting updates. Having a tech update those (and continue until you're current) should get you back on track.

In your case the gateway (GWM) needs to be done first before the APIM gets updated. That's based on Ford's own rules (attached).

You are behind enough that no new OTAs will show up for you until this situation gets sorted and you are completely up to date with your GWM, APIM, and TCU revisions. And that also means no BC update will happen until your car is brought current on those three modules (because of OTAs and software dependencies). The most current version of Sync can always be checked here.

Here's the list of available updates for your car with my annotations showing the GWM and APIM:

So when the service writer checks the OTA dashboard and sees nothing in the queue (and going back 60 days there's no history at all)....that's NOT a good thing. But what they're inclined to tell the customer is; "Nope, you're good, Ford just hasn't sent your car any updates." Because they only see part of the picture...service writers only have PTS that shows the OTA dashboard, they don't have FDRS so they can't see what the current rev levels are of the modules.

When you square off with your service desk make sure they are aware of the recently added language underneath the list of available software in FDRS that says:

Meaning, keep updating the GWM, APIM, and TCU until current or no longer appearing in the list of available software.

And that should help get your OTAs to start flowing again. (Again, you'll need that to happen to get the new BC that's coming out).

Best of luck going forward.

Wow Mike. That is a huge amount of great info you just dropped on me. I really appreciate the time you took to lay the procedure out for me. Now I have a fighting chance of getting this beast up to date. Hopefully I can get the dealer do it without me needing to buy a FDRS setup. In any event now I know what I need to do!

 

[prius2pony]

Thank you, Mike!

I just got the car back yetsterday from 2.5 days at the shop. It went in for the 23B50 stuck cord recall software update, but then they told me they had a proper HVJB replacement part, and I let them do that as well. Many updates appear on the [zero-cost] service ticket, but just mentioning the modules that got updated. Could you (or anyone monitoring this thread) please run a new FDRS report for me so I know what I still *don't•have? Thanks! VIN: 3FMTK3SU8MMA10931

 

[Mike G]

I just got the car back yetsterday from 2.5 days at the shop. It went in for the 23B50 stuck cord recall software update, but then they told me they had a proper HVJB replacement part, and I let them do that as well. Many updates appear on the [zero-cost] service ticket, but just mentioning the modules that got updated. Could you (or anyone monitoring this thread) please run a new FDRS report for me so I know what I still *don't•have? Thanks! VIN: 3FMTK3SU8MMA10931

I don't know what "updates" appeared on your service invoice but no actual updates were programmed during the visit. Yes the procedures required to replace the HVJB were performed (fill and bleed, BECM counter reset) but I'm thinking the OTA had already updated your powertrain modules that were called out in 23B50. That happened to a lot of people.

Here's the list of things that are still available as updates:

The CMR, PSCM, and IPC are all cruise control related and will be updated during the BC upgrade rollout (OTAs) in the next month or so.

 

[prius2pony]

I don't know what "updates" appeared on your service invoice but no actual updates were programmed during the visit. Yes the procedures required to replace the HVJB were performed (fill and bleed, BECM counter reset) but I'm thinking the OTA had already updated your powertrain modules that were called out in 23B50. That happened to a lot of people.

Here's the list of things that are still available as updates:

The CMR, PSCM, and IPC are all cruise control related and will be updated during the BC upgrade rollout (OTAs) in the next month or so.

Thank you again, Mike!

 

[kdonnel]

I am wondering if there is anything waiting in FDRS.

3FMTK2R73NMA04935

 

[rugedraw]

I am wondering if there is anything waiting in FDRS.

3FMTK2R73NMA04935

Nothing showing at this time.

 

[kdonnel]

Nothing showing at this time.

Thanks. I assumed as much but thought maybe the 7.0.0 modules might have been released to FDRS.

 

[CarGuy11]

I'm taking mine to dealer today for annual state inspection & CSP. I know I received the OTA for CSP but hoping they will clean up remaining updates while they are checking. Can I see current list? Thx! 3FMTK3SU9NMA41574

 

[Mike G]

I'm taking mine to dealer today for annual state inspection & CSP. I know I received the OTA for CSP but hoping they will clean up remaining updates while they are checking. Can I see current list? Thx! 3FMTK3SU9NMA41574

Ahh yes...the old state inspection racket....

Here's your very short list:

 

[Snake122]

Hello, can you please also take a look at my Mach E (WF0TK1E78NMA09404). I have been at PU 3.5.4. for a long time. I received the last update 23-PU0205-PR-FX on 21.12.23. Since then, nothing has come again. Thank you very much for your help.

 

[rugedraw]

Hello, can you please also take a look at my Mach E (WF0TK1E78NMA09404). I have been at PU 3.5.4. for a long time. I received the last update 23-PU0205-PR-FX on 21.12.23. Since then, nothing has come again. Thank you very much for your help.

Your OTA dashboard shows you were sent an APIM OTA on 12/20. For some reason, there are no release notes on it for me to see which one it was that was sent to you. Even stranger, the server created two OTA trigger for the same update within minutes of each other. One of the updates was cancelled by the server and the other one was allowed to proceed and it shows that it went through. The Sync tab in PTS shows you are on Sync 23095 since 12/21. I am sure FDRS would show plenty of pending updates but I do not have access to FDRS until I get home much later. I am sure Mike will provide the list before then, but if not, I will post it later.

Edit: I didn't fully ready your post. I just realized I didn't say anything you don't already know for the most part. However, if your last OTA was only two weeks ago, that is not a long time in between updates. Hopefully that one kick-starts your updates to start rolling in more frequently.

 

[CarGuy11]

Ahh yes...the old state inspection racket....

Here's your very short list:

Looks like they are done. Can you check & see if they updated anything? Thx!

 

[nname05]

Hello, Happy New Year! My car is currently in the shop with a "lane centering not available" and Driver-Facing Camera Fault. My vin is 3FMTK3R72PMA90053. Will you please check and see if I have any updates?

 

[rugedraw]

Hello, Happy New Year! My car is currently in the shop with a "lane centering not available" and Driver-Facing Camera Fault. My vin is 3FMTK3R72PMA90053. Will you please check and see if I have any updates?

I don't have access to FDRS now, but I see they did a PMI on the CMR today and now the car is not reporting any codes as of 40 minutes ago. I can't tell if they swapped out the CMR or just PMI'd it to get the latest software on it, but if I am interpreting what I am seeing correctly, the problem is solved.

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