Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

Hey Mike... Message from them says they did replace APIM. Is that not true?

They requested a repair authorization code on the 27th and then it did get replaced on Jan 3rd.

So yes, they did.

But you don't have any GWM, APIM, or TCU updates in your list this morning and you're still on a very old version of Sync by the looks of it...like way before the new Sync UI came out. So it's as if you had just gotten OTA 3.2.0 from back in August of 22 (software rev. MU5T-14G682-TL).

So the problem is still not solved.

Check your About Sync screen and let me know what the version is. I'm on Sync 1058 and I believe the latest for your car is Sync 1049.

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[Mike G]

Those versions listed in that document are not accurate. All MY should be on the same level once they are fully updated. List is outdated at this point.

I have a 2021 and I am on the same revision as the others (SYNC4 v4.0.23291 - PU5T-14G682-EL).

I'm on -EM. Which is Sync 1058.

Whenever they post that updated list...around 24hrs later a new APIM update shows up.

 

[Mike G]

And as of yesterday here are the updates from last month's list:

 

[Mark Hassa]

Mark, no problem.

Here's the list you have available:

So it's a full set of powertrain updates, a frunk module update (GFM), the steering column update (BC related), and the TCU that didn't want to update due to a "part number validation error":

The last time I personally had a "part number validation" error it was caused by software dependencies. Meaning I was trying to update a module when another module needed to be updated first. It is entirely possible, given how long ago that SCCM update came out, that it's the culprit. And that doing the SCCM would then allow the TCU to be updated successfully. But I'm out on a limb at this point. Anyway, If I were doing this I'd either start with the SCCM or just do the powertrain updates first...and then go back to the TCU to see if it would update. (Also could be possible that after the SCCM gets updated that another GWM might pop up right after...so there's that too).

Good Morning Mike.
Got a surprise this morning to see 6.3 come OTA after the dealer tried to update the TCU and failed due to a ‘part number validation’ error. Interesting that the OTA version was able to overcome this dependency issue. Here’s to hoping I’m back on track and the SCCM is next.
Thanks, Mark

 

[rugedraw]

They requested a repair authorization code on the 27th and then it did get replaced on Jan 3rd.

So yes, they did.

But you don't have any GWM, APIM, or TCU updates in your list this morning and you're still on a very old version of Sync by the looks of it...like way before the new Sync UI came out. So it's as if you had just gotten OTA 3.2.0 from back in August of 22 (software rev. MU5T-14G682-TL).

So the problem is still not solved.

Check your About Sync screen and let me know what the version is. I'm on Sync 1058 and I believe the latest for your car is Sync 1049.

He's on Sync 23031 as of 1/3/2024. PTS does not show me the rev version. The last successful APIM OTA in his history is 22-PU0707-SCH-POPB on 6.28. Since then, he was sent 3.5.3 and it failed several times and 4.2.2 also failed several times. I don't think his APIM should be at such a high Sync version yet, but he did get two successful GWM OTA's (3.5.3.3 and 4.2.1) and two TCU updates (3.5.4 and 3.5.4.2) in between the failed APIM attempts. Plus the dealer did one GWM and TCU update the day they replaced the APIM. I don't know these cars well enough to know if his APIM is ready to be on Sync 23031 or not based on this info, but wanted to share it with you in case you can provide more insight based on this info.

Hopefully he can get the dealer to PMI it correctly and eliminate any doubt.

 

[PianoDan0]

That TSB has been superseded by the later TSB 22-2404 but essentially that is what we're talking about.

Got an update from the dealer today who tried to run TSB-2404 and they said it reported that it was not applicable to the vehicle. I'm guessing they are getting "This vehicle does not qualify for Module Update Repair. The TSB does not apply to this vehicle concern."
They said they know something is wrong, they just haven't figured out what yet and need to keep the car to do more diagnosing.

Does this mean the APIM has been updated successfully at some point? And why wouldn't I be getting any updates if so?

Other than replacing the APIM, anything else they can do?

 

[rugedraw]

Got an update from the dealer today who tried to run TSB-2404 and they said it reported that it was not applicable to the vehicle. I'm guessing they are getting "This vehicle does not qualify for Module Update Repair. The TSB does not apply to this vehicle concern."
They said they know something is wrong, they just haven't figured out what yet and need to keep the car to do more diagnosing.

Does this mean the APIM has been updated successfully at some point? And why wouldn't I be getting any updates if so?

Other than replacing the APIM, anything else they can do?

I see the same error and I see the two failed attempts. If I were you, I would be patient and let them do their thing as long as it may take. I have been following these types of issues for a while and the most difficult part of the process is getting a dealer to acknowledge there is an issue and commit to putting in the work required to fix it. IMO? You have half the battle won already.

They will most likely need to get engineering involved and go through the motions and will most likely end up replacing your APIM. Replacing the APIM is usually the path of least resistance.

 

[PianoDan0]

I see the same error and I see the two failed attempts. If I were you, I would be patient and let them do their thing as long as it may take. I have been following these types of issues for a while and the most difficult part of the process is getting a dealer to acknowledge there is an issue and commit to putting in the work required to fix it. IMO? You have half the battle won already.

They will most likely need to get engineering involved and go through the motions and will most likely end up replacing your APIM. Replacing the APIM is usually the path of least resistance.

Yeah, it's encouraging to hear them say they know there's something wrong but a little discouraging that it's not known what's wrong yet. Just seems to be an odd/unique situation so I'm hoping it's not a super complicated issue that takes a really long time to fix. Seems like replacing APIM is the "logical" thing to do at this point, but who knows what other troubleshooting protocols they have to go through to get to that point.

Depending how long it is going to take I may have to try to request a loaner. I can probably get by for a few days without a car, but at some point I'll need one.

 

[rugedraw]

Yeah, it's encouraging to hear them say they know there's something wrong but a little discouraging that it's not known what's wrong yet. Just seems to be an odd/unique situation so I'm hoping it's not a super complicated issue that takes a really long time to fix. Seems like replacing APIM is the "logical" thing to do at this point, but who knows what other troubleshooting protocols they have to go through to get to that point.

Depending how long it is going to take I may have to try to request a loaner. I can probably get by for a few days without a car, but at some point I'll need one.

I know you are new to all this stuff, but remember these are mechanics and not software engineers. They can only do what FDRS allows them to do. If FDRS fails, all they can do is wait on engineering to tell them what to do next.

 

[PianoDan0]

I know you are new to all this stuff, but remember these are mechanics and not software engineers. They can only do what FDRS allows them to do. If FDRS fails, all they can do is wait on engineering to tell them what to do next.

Yeah, understood. As an engineer myself, I wish I could just go in and help them in any way possible! Plus, I just want to fix it sooner rather than later so I can drive my car again.

Side question: do you need an active FDRS account to look up status in FDRS? For the future, I'm thinking about buying all the necessary equipment to perform updates myself. If I get the 2 day license can I still check on status of stuff once those 2 days expire?

 

[rugedraw]

Yeah, understood. As an engineer myself, I wish I could just go in and help them in any way possible! Plus, I just want to fix it sooner rather than later so I can drive my car again.

Side question: do you need an active FDRS account to look up status in FDRS? For the future, I'm thinking about buying all the necessary equipment to perform updates myself. If I get the 2 day license can I still check on status of stuff once those 2 days expire?

Best investment I ever made for my ownership experience was getting the tools to do things myself. Once they fix your issues, the OTA process will take you forever to get you caught up and with the mongoose, you're not at the mercy of the OTA process anymore.

Once the license expires, FDRS is just taking up space on your laptop. That is the reason for the this thread, though. People like Mike and myself are happy to check for you and everyone else that wants to know what's pending.

 

[PianoDan0]

Best investment I ever made for my ownership experience was getting the tools to do things myself. Once they fix your issues, the OTA process will take you forever to get you caught up and with the mongoose, you're not at the mercy of the OTA process anymore

Once the license expires, FDRS is just taking up space on your laptop. That is the reason for the this thread, though. People like Mike and myself are happy to check for you and everyone else that wants to know what's pending.

Right, plus I just like working on things myself in general. Also, not have to schedule an appointment with a dealer and try to convince them what to do would be nice. The thing that has held me back is if I screw something up, what does that do to my warranty? And I'm sure there will be issues that I can't solve myself (like this current one) and will have to bring to a dealer anyways and I'm sure they'd be able to see that I was messing around with it - again what does that do to warranty?

I am really glad someone recommended this thread to me though. It has really saved me a lot of headache and I appreciate the work you, Mike and others have done for the whole community!

 

[rugedraw]

Right, plus I just like working on things myself in general. Also, not have to schedule an appointment with a dealer and try to convince them what to do would be nice. The thing that has held me back is if I screw something up, what does that do to my warranty? And I'm sure there will be issues that I can't solve myself (like this current one) and will have to bring to a dealer anyways and I'm sure they'd be able to see that I was messing around with it - again what does that do to warranty?

I am really glad someone recommended this thread to me though. It has really saved me a lot of headache and I appreciate the work you, Mike and others have done for the whole community!

The chances of messing something up with FDRS are slim. It is dummy-proof and literally guides you through the process. FDRS is Ford licensed software, so using it will not void your warranty. If you "mess something up", the cost to repair it at the dealer level would most likely come out of pocket, but it doesn't void your warranty just by using it.

I can tell you that there a few brilliant minds on these forums that should something go wrong, they can help you fix it. The things some of these people are capable of are out of this world.

 

[PianoDan0]

The chances of messing something up with FDRS are slim. It is dummy-proof and literally guides you through the process. FDRS is Ford licensed software, so using it will not void your warranty. If you "mess something up", the cost to repair it at the dealer level would most likely come out of pocket, but it doesn't void your warranty just by using it.

I can tell you that there a few brilliant minds on these forums that should something go wrong, they can help you fix it. The things some of these people are capable of are out of this world.

Got it, that makes me feel a bit better about potentially using it. I'm just thinking like a scenario like this, where if I tried to fix it, got stuck, ended up bringing it to them and say the issue ends up replacing the APIM - sounds like I'd be on the hook for paying for that stuff myself. No idea how much something like that would cost, but add that to the cost of the equipment needed to use FDRS in the first place and that definitely costs more than just letting the dealer handle it. I guess it comes with tradeoffs though.

 

[CarGuy11]

Got it, that makes me feel a bit better about potentially using it. I'm just thinking like a scenario like this, where if I tried to fix it, got stuck, ended up bringing it to them and say the issue ends up replacing the APIM - sounds like I'd be on the hook for paying for that stuff myself. No idea how much something like that would cost, but add that to the cost of the equipment needed to use FDRS in the first place and that definitely costs more than just letting the dealer handle it. I guess it comes with tradeoffs though.

It really depends on your dealer. Mine is great and always leave there completely updated. Once you are on track you should mostly be up to date by OTA updates.

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