Goodwill Program Information: High Voltage Battery Junction Box (23S56)

[rmillis]

I got the 30,000 points in my account today, and I never reached out to Ford proactively on this. I'm hopeful the care package will arrive in the next few weeks or so, if it doesn't arrive I'll reach out to Ford. Honestly, I think this is amazing. I have a Ford Expedition and a Ford Mustang Mach E, and the 30,000 points should help pay for maintenance on the Expedition for the next 20k-30k miles. I don't have a need for any accessories. That's basically $300 to use for service visits or accessories which is phenomenal! The charging mat is a welcome fix, I've had overheating issues and avoid using the mat. The extra $50 gift is a nice touch too. Clearly they are making an effort to keep me as a customer. That effort makes me want to keep this car. I was upset about the depreciating price of my car, but I've accepted the fact that I'll likely drive this car into the ground.

The only gripe I have at this point is that I haven't received the BlueCruise update for lane changing yet, and I thought this was supposed to be rolled out back in the late Summer of '23. I don't like to complain though, I'm grateful Ford is trying to make things right. You can't please everyone, but I appreciate the effort and feel very thankful.

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[thenew3]

I just contacted the previous (original) owner of my car, and they got the 30k points today. This is exactly what I was trying to avoid and reached out to Ford (via DM) about. I guess they didn't fix the issue they said they would take care of.

 

[YunniorO]

I just called and they tried to give me the runaround that they’re not extending this goodwill to people who had it repaired previously. I asked her why we should be punished for getting it done early when most of had no choice due to the fact our vehicles were unusable.

I asked to escalate the case and I’m currently on hold, so we’ll see.

 

[thenew3]

I just called and they tried to give me the runaround that they’re not extending this goodwill to people who had it repaired previously. I asked her why we should be punished for getting it done early when most of had no choice due to the fact our vehicles were unusable.

I asked to escalate the case and I’m currently on hold, so we’ll see.

How long did it take to get through to someone? I haven't been able to get to speak to a real person yet.

 

[YunniorO]

How long did it take to get through to someone? I haven't been able to get to speak to a real person yet.

I called the line they originally gave me in the DM (833) 807-3673 and selected option 4 for the 23S56 recall. My case was escalated to the BEV team and I was told they should reach out no later than Monday.

 

[Vgkfan]

How long did it take to get through to someone? I haven't been able to get to speak to a real person yet.

I called the number on the original post and was connected to an extremely helpful person in a couple of minutes. I wasn’t calling about the goodwill package though, just about getting the parts for the recall.

 

[thenew3]

I called the line they originally gave me in the DM (833) 807-3673 and selected option 4 for the 23S56 recall. My case was escalated to the BEV team and I was told they should reach out no later than Monday.

After a long hold I finally was able to speak with someone but they had no idea about the goodwill package.

They put me on a hold to check with someone, then they said I was supposed to have received a letter from the Dealer after completion of the work. If I didn't receive the letter then I don't qualify for the goodwill package. I told them that's not the case. She went back and forth with someone then came back on the line and said she would escalate the case and that I should hear back from Ford within 3 weeks on the next steps. (Lame).

 

[thenew3]

I just called and they tried to give me the runaround that they’re not extending this goodwill to people who had it repaired previously. I asked her why we should be punished for getting it done early when most of had no choice due to the fact our vehicles were unusable.

I asked to escalate the case and I’m currently on hold, so we’ll see.

I finally was able to speak to someone after a long hold. They are giving me the run around too. They are saying because I didn't get a letter from the dealer after work was complete that I don't qualify for the package. (My local dealer to this day does not know the existence of this goodwill program).
I asked to escalate, they said someone will call me back in 3 weeks.

 

[HuntingPudel]

As a warranty replacement, my FordPass Rewards balance is still at 1 point. I am hoping that Ford includes those of us who have had an HVBJB blow up on us, but I won’t be surprised if we are not included. ?‍?

 

[YunniorO]

As a warranty replacement, my FordPass Rewards balance is still at 1 point. I am hoping that Ford includes those of us who have had an HVBJB blow up on us, but I won’t be surprised if we are not included. ?‍?

That’s exactly what I told the ford rep too. There’s no reason we should be punished by being excluded from this just because we had to deal with it earlier on.

 

[737flyer]

I got my points today too.

 

[HOLOTYPE]

W


Well darn, my HBVJB failed on 12/29/23, before I could be scheduled for the recall. Had some delays due to no available parts also. Would be nice to be eligible for this but technically I didn't get it replaced via the program. Ah well.

Woke up today to the 30k in points, so looks like I'm eligible after all!!

 

[roamtheworld]

As a warranty replacement, my FordPass Rewards balance is still at 1 point. I am hoping that Ford includes those of us who have had an HVBJB blow up on us, but I won’t be surprised if we are not included. ?‍?

Agreed EVERYONE who already had a failure and replacement should get this goodwill package. It shouldn't take phone calls and DMs to help those who suffer from this issue previously.
Fingers crossed they straighten this out and get the message to all Ford customer service teams that this program is available and should be given to all Mach E owners! ?

 

[OrchidMania]

I just looked at my FordPass Rewards in my FordPass app and, lo and behold, the 30,000 points showed up this morning. Hoping the other two gifts are in the mail.

Better than the rocks!!!

 

[HuntingPudel]

Agreed EVERYONE who already had a failure and replacement should get this goodwill package. It shouldn't take phone calls and DMs to help those who suffer from this issue previously.
Fingers crossed they straighten this out and get the message to all Ford customer service teams that this program is available and should be given to all Mach E owners! ?

Yes, but I am not going to lose sleep if Ford doesn’t throw me a bone. I have too many butts to sniff and too many birds to retrieve. ??

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