Post here if you have an active FDRS account and are willing to look up info for others

[rugedraw]

Good day, if someone could be so kind to run VIN 3FMTK3SU9PMA46681 when you might have a chance that would be awesome. I seem pretty stuck with ota for several months now, curious on the results.

Last OTA was 2 months ago and your car is on the latest Sync version that is available for most Mach E's. You are not fully up to date, but your car is fine. You just need to wait for the next batch to be sent to you.

Just bumping this up the stack in case it was missed

I would need to check in FDRS which I don't have access to now if you are showing the right updates for the dealer to be able to fully update your Sync software. Either way, that SSM clearly says that even if all available updates are applied, the Sync issues may continue and the fix isn't expected until the 4th quarter of this year.

Can you look up 3FMTK4SX8MME01979?

Look it up for what? What's your issue?

I would appreciate if somebody could look up 3FMTK3SU0MMA27089 and provide an update.

It went in for a number of recalls on 4/1 which I thought were completed by 4/17 but for Reasons (long story) I only had the car from 6/25 to 5/5 before it went back from 5/6 to 6/4 for collision repairs. Updates should have been completed before the problematic 4/26 - 5/5 window and in the unlikely even they did additional updates after they got the car back in May, that should have been after the window.

And yet I got the " 1Pedal Drive fault - Press brake pedal to reduce speed" issue this morning, after only having the car since Tuesday.

Based on the codes your car is reporting to the cloud, the fix is either with a PCM update (you do show a PCM update available) or something you can ignore based on the info in the attached SSM. You have an update pending for SOBDMC, as well, but if the issue is due to the SSM, then updating that module may not fix the issue.

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[devmach-e]

One final note.....a message, bulletin, email was sent to dealers authorizing them to update all outstanding available software updates showing in FDRS at the time of programming software updates for program 23S56...on Ford's dime. So they could have completely updated your car and charged the labor to Ford. I guess they didn't mention that.

Thanks. I'll mention that to them. You don't have the message/bulletin/e-mail ID# that I can reference when I see them to get all the software updates done? I sense they'll push back because I'm just out of warranty, but if Ford is going to pay them to do all the updates because it is supposed to be part of the recall, then they should be willing to do it.

 

[Mike G]

Hey All, hoping someone can look up what modules updates i have available in FDRS and if there's anything on OTA. I went to a dealer to do a bunch of updates due to sync/couldn't activate modem issues. They did a bunch, and it's working, but flaky. PAAK not working, fordpass app isn't always responsive. OTA/Fordpass team says more updates are needed (that would maybe fix the issue, or maybe not) and of course are trying to send me back to the dealer. I'm hoping I'd get some over OTA instead of wasting time at a dealer, but if not, at least to go there with more definitive info. VIN: 3FMTK4SE3PMA28420

Also, i got a new l2 charger installed, and a charge fault/no charging when it was supposed to start at midnight (via car scheduling). Plugging in charger and manually starting seems to be fine. FORSCAN code is SOBDM: P0D28:00-68 and i can't really find much about it online. Is there info on troubleshooting this in PTS? Thanks!

That SOBDM code is set when "This DTC sets when the AC voltage input from the EVSE is higher than the operation voltage limit during power conversion which is greater than 143V = level 1 (120V) or 280V = level 2 (240V) AC ."

So that's where to start checking.

You do have quite a list of updates that could be applied...and one of them is the RFA which is key for successful PAAK functionality.

I wouldn't hold my breath waiting for OTAs for the majority of what you see here.

 

[seanp123]

Look it up for what? What's your issue?

to verify if all sync / OTA updates have been deployed please!

 

[carbonizedbrett]

Based on the codes your car is reporting to the cloud, the fix is either with a PCM update (you do show a PCM update available) or something you can ignore based on the info in the attached SSM. You have an update pending for SOBDMC, as well, but if the issue is due to the SSM, then updating that module may not fix the issue.

Thank you!

At this point, I'm just done. With 20-20 hindsight, I never should have sent the car in for the recalls on 4/1. The service advisor didn't follow Ford procedures and 5-6 days of recall work took 17. On top of that, the dealer's valet got rear-ended taking the car to the dealer, which make things a lot more complicated and left me without a vehicle for much, much longer than I should have been.

I have 17 days left with the car - I'll keep 1 Pedal off.

 

[rugedraw]

to verify if all sync / OTA updates have been deployed please!

Your car is on the latest Sync version available for your model year and has gotten 6 OTA's between March and May. Modules with pending updates are below. With the exception of the PSCM, IPMA and WACM, all of these will eventually come OTA. Nothing to be worried about.

 

[chiendat]

I would need to check in FDRS which I don't have access to now if you are showing the right updates for the dealer to be able to fully update your Sync software. Either way, that SSM clearly says that even if all available updates are applied, the Sync issues may continue and the fix isn't expected until the 4th quarter of this year.

It seems like the tech only look at the OTA and said it’s the latest, so I’m just checking to see if there is anything.

 

[rugedraw]

It seems like the tech only look at the OTA and said it’s the latest, so I’m just checking to see if there is anything.

Oh there is PLENTY to update. Your car is on Sync 23031 which is 2-3 versions behind the latest for 2023 vehicles. Aside from everything showing below, you'd need several APIM, GWM and TCU updates as will as at least one IPC update to be fully up to date.

 

[chiendat]

Oh there is PLENTY to update. Your car is on Sync 23031 which is 2-3 versions behind the latest for 2023 vehicles. Aside from everything showing below, you'd need several APIM, GWM and TCU updates as will as at least one IPC update to be fully up to date.

I have been trying to disect your screenshot and could not find 23031 in it. But checking my Sync info in the car shows that number.

When I look at the Sync4 Apim version table, I found: 23297, just wondering if that is the current latest?

 

[Mike G]

Thanks. I'll mention that to them. You don't have the message/bulletin/e-mail ID# that I can reference when I see them to get all the software updates done? I sense they'll push back because I'm just out of warranty, but if Ford is going to pay them to do all the updates because it is supposed to be part of the recall, then they should be willing to do it.

I don't have that correspondence...my dealership's service manager told me he'd seen it, and I've heard this same thing from others on the forum..when they were told the same thing. So I know it's not a myth..I just can't find it in the PTS system.

 

[JM22681]

Good to know - mine is a 2023.5 which I got new in April. I guess I can setup a service appointment and see if they can do those. And yes, I definitely did get an update in April but nothing since.

@Mike G - I have service planned for tomorrow. Is it routine that they need these cars overnight? They want it for a full 24 hours. And is it definitely free to me?

 

[Mike G]

@Mike G - I have service planned for tomorrow. Is it routine that they need these cars overnight? They want it for a full 24 hours. And is it definitely free to me?

Each shop works differently. They may want to put your 12V battery on the charger for a while, or they're just making sure their tech has plenty of time to work on the vehicle throughout the day...I have no idea why in this particular case they told you that. As to the cost? Make sure you ask that question.

 

[Faux Big Boss]

I cannot update my 2021 MME Premium. Software version simply displays --

Dealer also could not update. Suggested possible faulty module. Cannot schedule update even after reset. Would be grateful for any suggestions.

3FMTK3SU3MMA02199

 

[rugedraw]

I cannot update my 2021 MME Premium. Software version simply displays --

Dealer also could not update. Suggested possible faulty module. Cannot schedule update even after reset. Would be grateful for any suggestions.

3FMTK3SU3MMA02199

Yea, you're on Sync 20301 which is bad software from 2020 known to break the OTA process. Are you able to turn auto-updates on or is the toggle grayed out?

 

[gtb75]

Not driving the car for extended period can prevent updates from installing, but not from them being sent to you. I do not know what causes the vehicle to phone home nor do I have an explanation as to why some modules have reported themselves and other haven't. As far as not getting any updates since March: It could be your VIN is just not part of an active OTA roll-out plan and you simply just have to wait for the next round to be pushed to you.

I have never used the Android version (although I have been curios to try it), so I am not sure it you can reset the modules with it, but a module resent is a fairly simple script, so I would assume you can do it with the phone version, but honestly, I am not sure. It won't hurt to do it. Lmk when you do and I will check the VIN again and see if anything changed.

I just reset the APIM, GWM and TCU modules as you requested (and took a short drive after the resets). I also did a DTC clear while I was in FORScan. The car is scheduled to check for updates overnight tonight and it will also be on a charger at that time. Please let me know if anything looks different in FRDS on your side when you have a chance. Again, really appreciate the help

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