The headlights click on when clicking the lock/unlock on the fob, but the doors remain locked.
So this is identical to the problem being reported by many others. The battery has enough power that the frunk cables likely won't work, so can't access the battery directly.
I was locked out of my 2023 Mach-E on the 29th of June. It happened to me while we were out. The last update I received prior to this was 6.14, but not on the same day so I didn't correlate the two. They had to tow my Mach-E to the dealer, and I was very unhappy with *how* they did it. The flatbed driver put two wooden ramp-like skids under the rear tires (pulled me up onto the bed from the rear of my Mach-E), put a whole bunch of grease or something on the bed, scooted the lift under the skids, and dragged the Mach-E onto the bed. I asked my dealership to check that there had been no damage caused by that, and they said they didn't "see" any. It does seem to be driving fine at this time as well. This was the Roadside company that Ford EV department dispatched to me. I recommend that you contact the @Ford Motor Company account here, and see if they can help your dealership figure out a way through this mess quickly. I was only down for 64 hours, which included a Sunday, as the dealership service department was closed.
I assume you are referring to me? My 12-volt battery had failed. The voltage level was too low for the door locks to disengage, and I assume to start it, but not dead. That prevented me from being able to use the emergency frunk release, in addition to the fact that the negative (black) cable for the frunk release was not in an accessible place. Incidentally, my Mach-E had stopped updating its location and communicating with FordPass while this was occurring, further indicating it was an issue with the 12-volt. It sat for a few day, and I am thinking that the 12-volt finally went completely dead, so after they removed my front bumper to find the negative cable, they were able to pop the frunk, get in and replace the 12-volt. Once they did that, it came alive again, and started updating FordPass and everything.
this is exactly what the "Dan Gearhart" copied post said, he couldn't access the frunk with wires, so he activated the locking button on the fob repeatedly to kill the 12 v, and then was able to hook up the pigtails to get the frunk open, which apparently worked. I think for me going forward, I'm going to keep the window open at nite at least until I get this update. 24-PU0301-BLM-PE
