Inexplicably phone as a key reset leaving me stranded miles away from home

[RickMachE]

This is why PaaK isn't ever going to be my sole key.

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[ChehRob]

Ford should use those who are willing to receive 'beta' updates to find these sorts of issues before they send them out to the rest of us.

 

[Tampamike]

I was up visiting my brand new grandbaby yesterday about 50 miles from where I live where my daughter and family were in the hospital with the newborn. Inexplicably I get a notification by email as well as the Ford Pass App that the phone as a key feature reset and that I could only operate the vehicle now with a remote. I have used phone as a key since I purchased the vehicle and have never had such a problem and luck has it it reset my phone as a key a significant distance from home. Completely stranded! I called Ford customer service and to say I got a run around would be a very strong understatement. I ultimately hung up on them in complete exasperation. I had to incur the expense and the inconvenience of getting home some 50 plus miles away! I had to drive back today with my wife (and the remote) and successfully drove the car home. The fact that such an incident like this can happen has created a complete lack of confidence in the phone as a key feature! A hard lesson learned in that is always, and I mean always carry the remote control. Another sour experience with with fordpass! I remain incredulous of the fact that Ford cannot find some consistency in the Ford Pass App!! This would force me to really rethink whether I would purchase another Ford again. Overall I love the vehicle but the Ford Pass App to me is an integral part of vehicle ownership and there is such a level of ineptitude associated with the app!

Was someone, maybe trying to steal your car at the hospital? With an electronic device that somehow triggered the reset?

 

[zvez]

I was up visiting my brand new grandbaby yesterday about 50 miles from where I live where my daughter and family were in the hospital with the newborn. Inexplicably I get a notification by email as well as the Ford Pass App that the phone as a key feature reset and that I could only operate the vehicle now with a remote. I have used phone as a key since I purchased the vehicle and have never had such a problem and luck has it it reset my phone as a key a significant distance from home. Completely stranded! I called Ford customer service and to say I got a run around would be a very strong understatement. I ultimately hung up on them in complete exasperation. I had to incur the expense and the inconvenience of getting home some 50 plus miles away! I had to drive back today with my wife (and the remote) and successfully drove the car home. The fact that such an incident like this can happen has created a complete lack of confidence in the phone as a key feature! A hard lesson learned in that is always, and I mean always carry the remote control. Another sour experience with with fordpass! I remain incredulous of the fact that Ford cannot find some consistency in the Ford Pass App!! This would force me to really rethink whether I would purchase another Ford again. Overall I love the vehicle but the Ford Pass App to me is an integral part of vehicle ownership and there is such a level of ineptitude associated with the app!

did you try your back up start code? That should work if your PAAK wasn't cleared out. My two mach es, I only set up paak in the 21 and never used, it's just much less complicated using the fob.

 

[TMartz]

Wow - this has become a chronic issue. After my original posting, after I returned home w/ my mach e, I went through the reset process and successfully set up PAAK again. All seemingly working ok. The next day, I had my 10k miles service appnt at my local Ford dealer. While the vehicle was there, I GET ANOTHER SERIES notifications (ford pass & email) stating that the same reset of PAAK has occurred and only a remote will operate the vehicle - exact same as incident 1. Ok - well I'm not too alarmed, thinking that the dealer had to do a reset. I PU the vehicle and bring back home and follow the whole process again to set up PAAK - successfully I might add! This was about 2pm yesterday. All seemed good. BUT - I GET ANOTHER SERIES of notifications this morning that the reset/wipe of PAAK has OCCURRED AGAIN (3RD TIME)!! I am at a total loss. I've given up all together on PAAK. Anyone else having a similar experience? I'm hoping that Ford will chime in - my opinion of ford continues it's downward trajectory!
I'm thinking that maybe I uninstall FordPass and re-install? I'm happy to go thru the whole set up process if I can circumvent this continuing issue!

 

[Mike G]

You need to call 800-392-3673 and have them look into why this is happening. They should be able to see from their end what is causing this. This is a security issue.

 

[TMartz]

My first experience w/ Ford support was absolutely useless - of no help. I will try again. Thanks for quick response Mike!

 

[dalola]

Yikes! It sure seems like you have a unique problem, which really sucks! I hope @FordMotorCompany chimes in and takes care of you, as they should! Keep us posted on updates....

 

[Snakebitten]

Your Ford/FordPass account is compromised? Somebody is manually messing with you.

 

[McQueen]

Keep a fob hidden in the car, either in a faraday bag or with the battery removed. And remember your door code.

Good suggestion (re: extra fob w/o battery in car)! A recent "update" or otherwise removed from my Ford Pass app the icons/ability to remotely open/close windows, lock & unlock doors with my phone (without PAAK having been set up), and I haven't found if/where those functions were moved to). That development without any notification(s) didn't inspire confidence in completing the set-up for PAAK; but your suggestion will get me to try setting it up today. Thanks.

 

[TMartz]

Another interesting thing is that when I click on location in the fordpass app it does not update - the current location listed is always my previous location, not the current location. It just does not want to update and will only do so numerous hours later. That is the case whether I've set up PAAK or even after the system, all on its own, resets the PAAK . I am going to call the customer service number and I will keep all of you posted.

 

[Norcolboulder]

Yes thank you ….for many of us this is inconceivable
But it happened . Any pre indicators .?And my learnings is test utilize my keyless entry code - in a regular basis.

 

[Maquis]

Good suggestion (re: extra fob w/o battery in car)! A recent "update" or otherwise removed from my Ford Pass app the icons/ability to remotely open/close windows, lock & unlock doors with my phone (without PAAK having been set up), and I haven't found if/where those functions were moved to). That development without any notification(s) didn't inspire confidence in completing the set-up for PAAK; but your suggestion will get me to try setting it up today. Thanks.

Lock/unlock still work for me without PAAK.

 

[Scooby24]

This is the first I've heard of this. This sounds very isolated and given it's happened numerous times specifically for you, It seems like an account issue.

 

[Kamuelaflyer]

@TMartz, Go to your account on Ford.com then change your password and preferably your email address too. Use a high security password rather than something easy. @Snakebitten is correct, this is a security issue.

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