Post here if you have an active FDRS account and are willing to look up info for others

[rugedraw]

Dang, that figures. Thank you for checking!

I talked to Ford about this issue a couple of days after buying the car (bought it from a used car dealer, not from Ford) and they weren’t sure if it’s covered by the extended warranty. Any advice on what I can tell the mechanic?

They’re gonna fix the brake recall (24B60 according to customer service) at the same time and since that’s a software recall, would it in any way affect the SYNC version as well?

That sync version you're on seems to be newer than the ones these cars would get stuck on, but not being able to turn updates on is a red flag that is that issue. Unfortunately, there is no recall that addresses this specific problem. You do show an APIM update pending. If while it's at the dealer, you can ask them to do that one update for you, that may be enough to allow updates to start coming in.

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[SkywalkerSE]

No, that's powertrain only.

Gotcha, thanks!

That sync version you're on seems to be newer than the ones these cars would get stuck on, but not being able to turn updates on is a red flag that is that issue. Unfortunately, there is no recall that addresses this specific problem. You do show an APIM update pending. If while it's at the dealer, you can ask them to do that one update for you, that may be enough to allow updates to start coming in.

Thank you for the information. The dealer actually called me earlier today to confirm my appointment and I told him about the APIM situation. He said that is was no problem and they’ll fix it (and the updates) under warranty. Hope I can trust him!

 

[rugedraw]

Gotcha, thanks!


Thank you for the information. The dealer actually called me earlier today to confirm my appointment and I told him about the APIM situation. He said that is was no problem and they’ll fix it (and the updates) under warranty. Hope I can trust him!

I didn't mention anything before because I don't like to make promises I can't keep, but I'm trying to see if I can you the APIM update. I'll message you if I am able to.

 

[Mr.Meme]

This is DealerSpeak™ which translates to "there are no updates we'd get paid to install."

Edit: but once @Mike G pulls your pending updates he will probably notice issues you're having covered by TSBs.

Lol I've been trying to give them any kind of reason/ issue to list on the work order so that they can get paid and actually fix the problem but you know how it is, i can never really tell if they're giving me valid explanations or if it's a bunch of BS.

@Mike G when you get the chance could you please check VIN:3FMTK3RMXNMA30377

Could you please also share the list of all the modules with their software versions and the last time they were updated etc.

This is all the SA was willing to share

 

[SkywalkerSE]

I didn't mention anything before because I don't like to make promises I can't keep, but I'm trying to see if I can you the APIM update. I'll message you if I am able to.

That would be amazing, thank you so much! Hope it works!

 

[Mike G]

Lol I've been trying to give them any kind of reason/ issue to list on the work order so that they can get paid and actually fix the problem but you know how it is, i can never really tell if they're giving me valid explanations or if it's a bunch of BS.

@Mike G when you get the chance could you please check VIN:3FMTK3RMXNMA30377

Could you please also share the list of all the modules with their software versions and the last time they were updated etc.

This is all the SA was willing to share

 

[bbowers]

Hello,

I'm looking at a used 2021 Mach E with extended range. Would anyone be willing to check on this VIN for me? 3FMTK3R73MMA64640

Going to look at the car tomorrow, but want to go in armed with as much info before making any sort of commitments.

Thanks!

 

[Mike G]

Hello,

I'm looking at a used 2021 Mach E with extended range. Would anyone be willing to check on this VIN for me? 3FMTK3R73MMA64640

Going to look at the car tomorrow, but want to go in armed with as much info before making any sort of commitments.

Thanks!

2021 Job 2 car, RWD ER. 24432 miles.

On the 4th of Dec the dealership performed the HVJB replacement, updated the powertrain software as required, also did the rear wheel brake sensor recall.

They did nothing to sort out the fact that this APIM is running Sync 4 v4.0.22095 from over two years ago, that the APIM itself has a GVMS warning in FDRS that would require investigation, or that there are a shed-load of other available software updates that have arrived as OTAs for other cars of a similar age. So this car has issues with not receiving OTAs.

This car is very far behind others. The CCM, CMR, IPMA, and PSCM updates in this list mean BlueCruise Hands-Free cruise control wouldn't work without paying the dealership service department to get that to work. But by far the biggest issue is that APIM that's "stuck" and can't be updated.

Here's the list of available software showing in FDRS this morning:

If I was looking at this out-of-warranty car I'd want to see a completely empty available software updates list with an APIM that was at the latest revision.

This car will not get any better without serious intervention from a knowledgeable service technician and if that doesn't happen you can expect that it will be "stuck" at this level of software forever.

 

[bbowers]

2021 Job 2 car, RWD ER. 24432 miles.

On the 4th of Dec the dealership performed the HVJB replacement, updated the powertrain software as required, also did the rear wheel brake sensor recall.

They did nothing to sort out the fact that this APIM is running Sync 4 v4.0.22095 from over two years ago, that the APIM itself has a GVMS warning in FDRS that would require investigation, or that there are a shed-load of other available software updates that have arrived as OTAs for other cars of a similar age. So this car has issues with not receiving OTAs.

This car is very far behind others. The CCM, CMR, IPMA, and PSCM updates in this list mean BlueCruise Hands-Free cruise control wouldn't work without paying the dealership service department to get that to work. But by far the biggest issue is that APIM that's "stuck" and can't be updated.

Here's the list of available software showing in FDRS this morning:

If I was looking at this out-of-warranty car I'd want to see a completely empty available software updates list with an APIM that was at the latest revision.

This car will not get any better without serious intervention from a knowledgeable service technician and if that doesn't happen you can expect that it will be "stuck" at this level of software forever.

Based on the CARFAX, this car was originally delivered 3/10/22, so I think it’s still got a few months of the original warranty attached.

Is updating the APIM a thing only a dealer can perform or is there any chance it can be done carefully by an owner? From what you’re saying, it seems like all future updates hinge on this one module getting up to date. If that were to get fixed, hopefully all updates would follow?

 

[Mike G]

Based on the CARFAX, this car was originally delivered 3/10/22, so I think it’s still got a few months of the original warranty attached.

Is updating the APIM a thing only a dealer can perform or is there any chance it can be done carefully by an owner? From what you’re saying, it seems like all future updates hinge on this one module getting up to date. If that were to get fixed, hopefully all updates would follow?

Problem is this APIM has a problem. And it's likely that this APIM issue is what's keeping other updates from becoming available.

So if I were doing this, that's the one thing that I'd want fixed, and completely current, before signing the deal. Dealer techs have to request permission to replace the APIM, and it's only approved after a lot of diagnostics, and then they have to call a special phone line to get ordering permission after that. So yeah. That would be the show stopper for me.

 

[Mike G]

And the warranty start date is 4 March 22.

 

[Mike G]

Updates to the Sync system aren't totally 'standalone' or cumulative.

So in order to bring this APIM current (if it actually could be brought current) you'd need to try and update it, and after that a newer GWM (gateway update) would pop up and need to be performed, and after that a newer TCU (telematics modem) update would pop up and need to be performed, and then another APIM, update and on and on until the car was brought current.

But first somebody would have to try to update the APIM the car has now and go through all the diagnostics to find out why it can't be updated...and replace it if that was required.....and then go back and do all the updates I was referring to in order to bring this car current.

Expect pushback from the dealer...or expect them to tell you...we promise to fix it if you just sign here....

 

[bbowers]

Problem is this APIM has a problem. And it's likely that this APIM issue is what's keeping other updates from becoming available.

So if I were doing this, that's the one thing that I'd want fixed, and completely current, before signing the deal. Dealer techs have to request permission to replace the APIM, and it's only approved after a lot of diagnostics, and then they have to call a special phone line to get ordering permission after that. So yeah. That would be the show stopper for me.

Thanks Mike. I think ultimately I’m going to have to pass on the car if the dealer doesn’t want to fix these issues before purchase. Gonna keep hunting for a 2022 or newer I suppose.

 

[Mike G]

Thanks Mike. I think ultimately I’m going to have to pass on the car if the dealer doesn’t want to fix these issues before purchase. Gonna keep hunting for a 2022 or newer I suppose.

Fordaristas monitor this forum. So I hope for their sakes they are taking note of this example of what happens when you get a car with an APIM issue (or GWM, or TCU, or other module) that due to a combination of factors like 12V battery SOC, cellular coverage or availability, infrequent vehicle use, or issues with software dependencies blocking other updates from becoming available...that now the vehicle will very soon be out of warranty, and it could be a potential money-pit for any future buyer.

For this reason, think very carefully about any 'great deals' you may find on a '21 model Mach-E.

 

[JJack6]

Here's the list from FDRS this morning:

You have no OTAs in the queue...and your 12V battery was last reported at 56% SOC.

Thank you! I’m assuming now would be a good time to change out the 12v before it’s too late with the low SOC? I have been noticing weird connection issues lately

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