Post here if you have an active FDRS account and are willing to look up info for others

[Vivekadarryl]

Hi Mike,
Mis with the dealer but the tech hasn't gotten around to looking at it as yet
Thanks in advance!

Well you haven't gotten an OTA since then maybe....but your dealer tech did update a few things when they did both your 23B50 and the 23S56 (HVJB) recalls last fall.

You do have a current DTC that is set for the CMR (iNanny cam) and the SSM for that would get your CMR updated under warranty...which may actually break loose the IPMA/PSCM OTA update that would enable you to use that BC 1.3 Hands-Free subscription you paid for. They might even throw in the IPMA/PSCM update as a bonus while updating your CMR, who knows? I guess the point is that until that CMR gets updated..you aren't getting the IPMA/PSCM updates as OTAs until that's done because of software dependencies.

Got the car back from the dealer today. They assured me that it has been fully updated. Can you please re-run the check for me? VIN: 3FMTK3SU6MMA36931
Thanks again!
Darryl

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[Vetschtable08]

We just bought our beautiful used 2022 Mach E GTPE in the middle of December 2024 and have been getting some updates. Loving this car! Just wondering how far behind and what updates are still needed as the previous owner didn’t have auto updates on. If someone could check our VIN. Thank you in advanced!


3FMTK4SX7NMA13420

 

[Mike G]

Update since I posted this:
I took the car to a Ford dealer on January 2nd to get it updated but they stated that the car wouldn’t accept any updates at all (besides a brake recall), neither through USB nor straight from the laptop. Thankfully @rugedraw managed to send me the APIM files (much appreciated) which I used to successfully update the car on the first try. Right now the car states 21174_PRODUCT, revision 168 as the installed version meaning I still have a long way to go.

I talked to the service advisor and the tech about this and they want to take another shot at updating the car on Tuesday. According to the service advisor, the tech’s ONLY job that day will be to update my car (yeah…).

I’d appreciate it if someone could take another look at my VIN to see if there’s any useful information I could bring to the tech, for instance if there are any recalls and the status of the HVJB and 12v SoC.

VIN: WF0TK3SU6MMA23368

Thanks in advance!

While I do not have the exact timeline in front of me I can tell you that this car is a prime example of what happens when the OTA 1.7.0 corrupts data in either the APIM, GWM, or TCU. There were several TSBs (22-2150, 22-2404) that covered this issue about 2-3 years ago....and in this car's case the owner never got it addressed, or the dealer tech didn't know what to do to fix it, and now here we are three years later with a car that won't update. This is what I suspect happened in your case.

TSB 22-2404 is no longer in effect (I've attached it here for reference), and the tech is now supposed to follow workshop diagnostic routines to correct this issue. That likely means a replacement of the module(s) that refuse to be updated. Could be the APIM, but it could also be the GWM or TCU.

Also, I don't know if this is related specifically, but the system says that your car is not reporting health status and that could be a clue or maybe just another unrelated thing that needs to be addressed. This doesn't mean your TCU is bad, quite the opposite. The TCU is working but the settings are preventing it from reporting the car's health status and DTCs.

This may have happened if you have performed a "Factory Reset" in Sync and now your FordPass connection to the car has been severed, or you haven't gone back in after the APIM reset and re-enabled the connected services so the car will start reporting again.

Ideally, your settings should look like this:

Here's the list of curreently available updates in FDRS for your car. Take note of the "Additional Updates" box at the bottom to get an idea of just how far behind your car is with GWM, APIM, and TCU updates in addition to all the updates in the available list above that.

Each one of those "Additional Updates" are USB-based and can take almost a full hour to perform (assuming a good internet connection). So this will take a while. Might even take longer if they need to order and replace a module.

 

[Mike G]

Got the car back from the dealer today. They assured me that it has been fully updated. Can you please re-run the check for me? VIN: 3FMTK3SU6MMA36931
Thanks again!
Darryl

No available updates were harmed while your car was in the shop (Meaning they updated nothing).

I guess they don't realize that customers can check to see what they did...or didn't...do.

 

[Mike G]

We just bought our beautiful used 2022 Mach E GTPE in the middle of December 2024 and have been getting some updates. Loving this car! Just wondering how far behind and what updates are still needed as the previous owner didn’t have auto updates on. If someone could check our VIN. Thank you in advanced!


3FMTK4SX7NMA13420

Looking good on OTAs since you toggled that on. Recieved 6 of them in January alone, with the last one being BC 1.3.

There will be more, although I don't know how soon they'll be sent to your car. But you're doing all the right things, so I wouldn't worry about it.

Here's the list of available software in FDRS for this VIN:

You've got a few more in the Additional Updates box that should come as OTAs before you're fully caught up. I think that OBCC in the list is the one that enables you to be able to charge at Tesla Superchargers, will also be an OTA. And the BCM in the list is the one that improves 12V battery charging performance. That one should also be an OTA. So "watch this space" as they say.

 

[Mike G]

Back at it and trying again: 3FMTK4SE8MMD99679
Should be a buyback. Love to see any info you can get on it!

HVJB replaced Jan '22.

Numerous electrical issues over the last two years. Reaquired in May of '24.
The drivers' door window switch group was replaced a few years ago but is setting a DTC, so the connector might be loose, or something there.

Here's the list of available software for this VIN in FDRS:

 

[teach42]

HVJB replaced Jan '22.

Numerous electrical issues over the last two years. Reaquired in May of '24.
The drivers' door window switch group was replaced a few years ago but is setting a DTC, so the connector might be loose, or something there.

Here's the list of available software for this VIN in FDRS:

Thank you very much. Will bring this up when I'm at the dealership today. really appreciate your doing this for the group! It's a huge help.

 

[Vivekadarryl]

No available updates were harmed while your car was in the shop (Meaning they updated nothing).

I guess they don't realize that customers can check to see what they did...or didn't...do.

This is a bummer though not surprising. Can you please check if the DTC for the CMR (iNannyCam) was cleared? Are there any DTCs holding up future OTA updates?

 

[Mike G]

This is a bummer though not surprising. Can you please check if the DTC for the CMR (iNannyCam) was cleared? Are there any DTCs holding up future OTA updates?

The DTCs are still there but they really don't matter. The Mach-E has been throwing CMR DTCs due to occasional blockage since the car was first produced.

Only recently did they update the CMR module software to help deal with the fact that the steering wheel itself obstructs the camera at certain angles.

There aren't any DTCs that would keep you from getting an OTA that I can see.

The bigger problem is that the dealer tech just didn't bother to do anything about the problem you have and gave you the car back without doing anything at all.

 

[dannyn67]

Hi Mike, could you please provide me details for this 2023 Mach E GT that we're looking at to purchase. VIN: 3FMTK4SE7PMA58407

Many thanks in advance!

 

[ndreamer]

Hi guys! Just a general question - need some advice, having hard times with dealer workshop. What if what actually is shown in FDRS online differs from what I have installed on my car? Is that even possible? If so, it should be fixed by on the ford server side or can be forced using FDRS by workshop?

I’m asking mainly because my workshop keep telling me that there is no update available for my car… maybe they need to to anything before they can see it or they’re looking in the wrong place?

Thanks for your advice!

 

[SkywalkerSE]

While I do not have the exact timeline in front of me I can tell you that this car is a prime example of what happens when the OTA 1.7.0 corrupts data in either the APIM, GWM, or TCU. There were several TSBs (22-2150, 22-2404) that covered this issue about 2-3 years ago....and in this car's case the owner never got it addressed, or the dealer tech didn't know what to do to fix it, and now here we are three years later with a car that won't update. This is what I suspect happened in your case.

TSB 22-2404 is no longer in effect (I've attached it here for reference), and the tech is now supposed to follow workshop diagnostic routines to correct this issue. That likely means a replacement of the module(s) that refuse to be updated. Could be the APIM, but it could also be the GWM or TCU.

Also, I don't know if this is related specifically, but the system says that your car is not reporting health status and that could be a clue or maybe just another unrelated thing that needs to be addressed. This doesn't mean your TCU is bad, quite the opposite. The TCU is working but the settings are preventing it from reporting the car's health status and DTCs.

This may have happened if you have performed a "Factory Reset" in Sync and now your FordPass connection to the car has been severed, or you haven't gone back in after the APIM reset and re-enabled the connected services so the car will start reporting again.

Ideally, your settings should look like this:

Here's the list of curreently available updates in FDRS for your car. Take note of the "Additional Updates" box at the bottom to get an idea of just how far behind your car is with GWM, APIM, and TCU updates in addition to all the updates in the available list above that.

Each one of those "Additional Updates" are USB-based and can take almost a full hour to perform (assuming a good internet connection). So this will take a while. Might even take longer if they need to order and replace a module.

Thank you very much, Mike! I guess the tech will be quite busy on Tuesday. FordPass shows maintenance information from December 2023 where ”open recalls were identified”. No idea what they did though.

Regarding the TCU: I’ve had connectivity on (with the icon present) ever since I bought the car. FordPass works flawlessly (even though I need to press the door button more than once but I guess that’s what the Bluetooth update is for) and my settings look like the picture. However I never did the master factory reset when I bought it, I just reset everything else (ie FordPass, hotspot and PAAK) since I read here on the forum that you should be restrictive about resetting the car. Could that cause the issue of the car not reporting its health status?

 

[Mike G]

Thank you very much, Mike! I guess the tech will be quite busy on Tuesday. FordPass shows maintenance information from December 2023 where ”open recalls were identified”. No idea what they did though.

Regarding the TCU: I’ve had connectivity on (with the icon present) ever since I bought the car. FordPass works flawlessly (even though I need to press the door button more than once but I guess that’s what the Bluetooth update is for) and my settings look like the picture. However I never did the master factory reset when I bought it, I just reset everything else (ie FordPass, hotspot and PAAK) since I read here on the forum that you should be restrictive about resetting the car. Could that cause the issue of the car not reporting its health status?

Yes. That should have been the first thing you did when you got the car. Factory Reset.

Piggy-backing off some previous owner's settings is definitely not advised.

And that's the reason your car is not reporting status...because you aren't the original owner who set the car up initially. I have no idea why salespeople don't know that needs to be reset when they take a car in.

 

[Mike G]

Hi guys! Just a general question - need some advice, having hard times with dealer workshop. What if what actually is shown in FDRS online differs from what I have installed on my car? Is that even possible? If so, it should be fixed by on the ford server side or can be forced using FDRS by workshop?

I’m asking mainly because my workshop keep telling me that there is no update available for my car… maybe they need to to anything before they can see it or they’re looking in the wrong place?

Thanks for your advice!

Service advisor uses PTS. What he is likely looking at is the OTA Dashboard...and that says you don't have any updates.

There are updates that could be applied that are listed in FDRS as you know....but they are also listed in the PTS system. Your service advisor should know that he can select the Diagnostics menu and then Vehicle Software to see the same updates that are listed in FDRS.

And you might need to do a Factory Reset on your Sync system, and setup your settings again because the system is not reporting your car's status because your privacy settings are in question.

 

[Mike G]

Hi Mike, could you please provide me details for this 2023 Mach E GT that we're looking at to purchase. VIN: 3FMTK4SE7PMA58407

Many thanks in advance!

Build date 12 June '23. GT (not a PE). No warranty repair history beyond routine tire rotations, fluids, etc.

DTC indicating a possible issue with the USB port in the console not working properly, should be checked out.

Here's the list of available software for this VIN in FDRS:

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