Ford: Launch Quality Has Improved. Mach-E Delay Due to Single Supplier

Rocky29670

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In our case the dealer has the most up to date visibility (information) and not the customer. We have some tools but they are not realtime and basically just give timeframes. Ask your dealer to print (scan) for you the "Vehicle Visibility" screen. I have posted it here many times, it has the latest info. Today I asked my dealer to print another one for me give the updates. It takes about half a day for them to send it to me. Quick enough for me, again bug them, you are the buyer.
My issue with my dealer and to a lesser degree Ford because they rely on the dealer so much, is that my dealer doesn't treat me like a potential sale, they treat me like they've already made the sale. They know I want this car and will pay MSRP for it, they don't work to keep my business. It's kind of like any communication from them should feel like a bonus. Ford should remove them from the communication process or at least give individual buyers access to the same information.

I realize the dealership is running a business and their time can be better used on customers who aren't already committed to buying a car. So why should they have to be bogged down giving me updates on a car that should be on their lot for less than a day. Ford dealers have more profitable uses of their time, but Ford doesn't seem to care. The end result is that people end up getting mad because Ford talks about transparency and communication, but I get all of my information from dedicated Ford employees who are awesome enough to give their time and whatever information they can to us. It's not their job, I don't think, to keep the public informed about the release of this car.
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JellyBelly

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you know what bothers me is that they set the expectation. If they didn't provide that much information, I might not care that much. But it was the old ceo of ford I heard on Freakanomics talking about Ford becoming a tech company. It is ford that put together the pizza tracker for this vehicle. If you set those expectations, then be prepared to deal with the fallout when you fail miserably to meet them.

I still have no idea what stage my MME is in. I have been told by my dealer it was finished on 1/14 and awaiting shipment. Then the tracker here finally updates and tells me production date of 1/22. Then the shop ford vehicle tracker says it went to production on 1/22. But my Ford Pass App is now more active with an Activate button. The more I think I know, the less confident I am at what stage in the process I am ultimately.
Based on what we know your car is built on 1/22. Ford pass Activate button is another sign your car is done, It will approx take a week or so for it to ship based on what have seen for last 2 weeks builds. Yes it would be nice if there was one universal source of truth info system but we dont have it - so we are all making do with what has been made available through this forum. The exact status may be off by a day or two in the different systems. My dealer is a hit or miss as well and he as much told me that his info is not always real time and updates a few times a week.
 

machefan

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It actually sounds like they installed something but it wasnt done properly because they werent able to have the proper oversight while doing it i.e. a part that was supplied by an overseas tier 1 which normally would be supervised by the tier 1 engineer but due to travel restrictions they had to change their methods of working and to make sure it was done properly they sent sample cars to KC for a final inspection
Before or after OKTB, he doesn't say. Maybe someone in-the-know can comment.
 

machefan

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Based on what we know your car is built on 1/22. Ford pass Activate button is another sign your car is done, It will approx take a week or so for it to ship based on what have seen for last 2 weeks builds. Yes it would be nice if there was one universal source of truth info system but we dont have it - so we are all making do with what has been made available through this forum. The exact status may be off by a day or two in the different systems. My dealer is a hit or miss as well and he as much told me that his info is not always real time and updates a few times a week.
That is true too, VV is better than what we have but also not realtime. My MME was in MO and VV still said DE. Just depends when you catch it. At least things are looking better for the folks who were on a STOP SHIP like myself.
 

ChasingCoral

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ChasingCoral

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He has a funny definition of transparency. The Ford tracking site is mostly useless. And what is listed on it seems to arbitrarily change over time.
Not to mention the two Ford trackers consistently give different dates, one day apart.
 

machefan

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Where did you get that?
Actually the article does not say if it was before the OKTB delay or after.

There really were two delays, I would think he is referencing the OKTB and not the stop ship.
 

JellyBelly

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Where did you get that?
Just an assumption because the article referenced supplier... so assuming it’s a part. It’s possible it’s software or hardware or both. If it’s software I assume it’s mostly Ford internal but could be wrong
 

JellyBelly

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Actually the article does not say if it was before the OKTB delay or after.

There really were two delays, I would think he is referencing the OKTB and not the stop ship.
You are right ... he may be talking about something not related to stop ship but the article is confusing as it mentions the current hold
 

BillK

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All across the automotive industry worldwide new vehicle deliveries are running late. The most common reasons I have heard is a supply chokepoint it Taiwan. Supposedly a combination of OEMs slashing orders when COVID hit combined with ongoing trade issues with China and a surge in sales of consumer electronics (for remote school and work-from-home) has left chip suppliers unprepared for the rebound in vehicle sales. Screenshot from Bloomberg today. Quite likely Ford thought the parts could catch up with the cars if it is simply a matter of inserting a board or chip.

Ford Mustang Mach-E Ford: Launch Quality Has Improved. Mach-E Delay Due to Single Supplier Taiwan’s-Chipmakers-Vow-Best-Effort-to-Ease-Auto-Chip-Shortage-Bloomber
 

GoGoGadgetMachE

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Not to mention the two Ford trackers consistently give different dates, one day apart.
I thought this was explained already, something to do with JavaScript not handling time zones right on one of the pages or something? the details are hazy to me now.
 

kdryden99

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You are right ... he may be talking about something not related to stop ship but the article is confusing as it mentions the current hold
I am pretty sure its about the current hold. We all know the pre-oktb delay was due to shipping logistics. Notjing related to the car itself
All across the automotive industry worldwide new vehicle deliveries are running late. The most common reasons I have heard is a supply chokepoint it Taiwan. Supposedly a combination of OEMs slashing orders when COVID hit combined with ongoing trade issues with China and a surge in sales of consumer electronics (for remote school and work-from-home) has left chip suppliers unprepared for the rebound in vehicle sales. Screenshot from Bloomberg today. Quite likely Ford thought the parts could catch up with the cars if it is simply a matter of inserting a board or chip.

Ford Mustang Mach-E Ford: Launch Quality Has Improved. Mach-E Delay Due to Single Supplier Taiwan’s-Chipmakers-Vow-Best-Effort-to-Ease-Auto-Chip-Shortage-Bloomber
I dont think we are talking about the chip shortage. This wouldnt cause a stop ship on already built cars. Also Ford stopped building some cars but the MME was not one of them at least according to Ford so i believe its unrelated.
 

TundraEV

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It actually sounds like they installed something but it wasnt done properly because they werent able to have the proper oversight while doing it i.e. a part that was supplied by an overseas tier 1 which normally would be supervised by the tier 1 engineer but due to travel restrictions they had to change their methods of working and to make sure it was done properly they sent sample cars to KC for a final inspection
I think this potentially explains it. The way I see it, they chose to use the words “tools installed”.

Working for a gigantic corporation myself I know what the PR talking point process is like so it really seems that was chosen intentionally rather than referencing a part installed incorrectly. Tools says to me it’s either on production line (could be software install) or on an automated QC point.
 

kdryden99

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I think this potentially explains it. The way I see it, they chose to use the words “tools installed”.

Working for a gigantic corporation myself I know what the PR talking point process is like so it really seems that was chosen intentionally rather than referencing a part installed incorrectly. Tools says to me it’s either on production line (could be software install) or on an automated QC point.
I picked up on those also.
 

All Hat No Cattle

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No kidding, like seeing the moon on a cloudy night. At least they hear us, buyers want the Amazon experience. Not sure the Amazon experience is exactly what I want, but real time tracking can be easily done.
It would seem so. UPS sends me a map that shows their truck tooling around my neighborhood, as it makes its way to my house. If it is a heavier package, I meet him at the curb with my handtruck.

Amazon e-mails me when my package is delivered, sending a picture of the package on my doorstep.

There is no good excuse for Ford not being able to do the same with a truck or car, after it leaves the factory.

I understand production holds and supplier problems making info sketchy at the factory, but while it is in transport, it should be as easy to track as a UPS package.
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