NEMuskRat

Well-Known Member
First Name
John
Joined
Jan 14, 2020
Messages
90
Reaction score
72
Location
Spfld, MA
Vehicles
1983 Delorean, 2007 SC Mustang, 2018 F150 FX4, 2019 Escape
Occupation
Electron Beam Eng
Country flag
You are absolutely right. Even the dates being on the same page are a day off. Absolutely no big deal as long as nothing goes wrong or the schedule doesn't change.
I did not care 1 bit because I think my car will be right when I get it.
BUT you now see how these miniscule things.

You are also right that it only means some to the small amount of people that have reservations.
 

NEMuskRat

Well-Known Member
First Name
John
Joined
Jan 14, 2020
Messages
90
Reaction score
72
Location
Spfld, MA
Vehicles
1983 Delorean, 2007 SC Mustang, 2018 F150 FX4, 2019 Escape
Occupation
Electron Beam Eng
Country flag
Oh Well, Just received another email pushing manufacturing back another week.

Probably better to get it when there is less salt on the roads anyway. 😁
 

TheSeg

Well-Known Member
First Name
Seg
Joined
Oct 5, 2020
Messages
133
Reaction score
337
Location
San Francisco Bay Area, CA
Vehicles
Mach-E Premium EB-RWD
Country flag
On the date thing: Who would notice besides those of us on the forums here?
As a professional front-end developer, I would. As I've been told many times before: I'm a special case.

You are Wicked Smart....as we say in New England! :)
While I was born and mostly raised in Dearborn, my BFA in Digital Media is from Emerson College. So yes, I am wicked smart. ;)
 

jeffdawgfan

Well-Known Member
First Name
Jeff
Joined
Dec 17, 2019
Messages
279
Reaction score
397
Location
Georgia, USA
Vehicles
2021 Mustang MachE AWD ER, 2019 Ram 1500 Laramie
Occupation
Retired Navy / Veterans Administration
Country flag
Article from Autonews relevant to the Mach-E launch and delay.

Ford: Launch quality has improved

January 25, 2021

Screen Shot 2021-01-25 at 1.27.18 PM.jpg


DETROIT — Ford Motor Co.'s product development and purchasing boss says he's pleased with the automaker's recent new-vehicle launches, despite delivery delays for some of the most eagerly anticipated models, and that quality issues are falling from year-earlier levels.

Initial deliveries of the Bronco SUV, originally due this spring, have been pushed back to summer because of COVID-19-related supplier issues, Ford said last month. Last week, the automaker said shipments of "several hundred" Mustang Mach-E crossovers could be delayed as long as eight weeks for additional quality checks.

Not only are the delays frustrating for customers who plunked down deposit money months ago to secure their place in line, they're potentially problematic for a company that is under heightened scrutiny to successfully launch new vehicles after quality issues sank profits in 2019.

But Hau Thai-Tang, Ford's vice president of product development and purchasing, told Automotive News that the issues are "very typical" of any new- vehicle launch and might not have been noticed but for the added transparency created by Ford's new online reservation system.

"Because we did online reservations, and we took them very early in the process, our ability to really forecast a delivery date wasn't very precise," he said. "We've had to go back to those customers to adjust the timing based on how things are going. Overall we've been very happy with the launches so far. If you think about this last year, we had three big launches, and we hit all of those launch dates and ramp volume curves pretty much to plan after we adjusted for the COVID shutdown."​

Thai-Tang said reports of new F-150 pickups parked around plants in Michigan and Missouri are not related to the launch and are a normal part of Ford's build-and-hold process, and that they do not impact delivery of production vehicles to customers. Early metrics for the F-150 and Mach-E are positive, he said.

"We have connected-vehicle data now, so we're able to see in real time some of the initial-quality results," he said. "So far the run rate at zero months in service, we're seeing about 45 percent lower quality claims this year than the same period last year. It's another proof point the process is working."​

The Mach-E delay, Thai-Tang said, stems from an "industrialization issue" with a single supplier he declined to name. It's not unlike the Bronco situation, caused by problems with roof supplier Webasto.

"In both cases, they're complex issues with tools that were installed with overseas support," he said. "It was complicated by COVID absenteeism, but we're on the right path."​

Thai-Tang said Ford has seen no noticeable drops in deposits following the delays and that Ford likely will continue the online ordering system for future vehicles because of the greater transparency for customers.

"That's becoming the norm," he said. "You can order something on Amazon, and they'll tell you exactly where it is. I think that's something the customers are going to expect with their interactions with automotive OEMs as well."​
Not only the hold up with the several hundred Mach E's for "quality issues" but I get a email from Ford every week for past three weeks pushing back my Mach E's production time. First it was to 2/15, then 2/22, and now March 1st. THings must not be going well at the plant. I thought they would be ramping up production.
 

macchiaz-o

Well-Known Member
First Name
Jonathan
Joined
Nov 25, 2019
Messages
4,119
Reaction score
8,098
Location
Valley of the Sun
Vehicles
Premium RWD SR
Country flag
Not only the hold up with the several hundred Mach E's for "quality issues" but I get a email from Ford every week for past three weeks pushing back my Mach E's production time. First it was to 2/15, then 2/22, and now March 1st. THings must not be going well at the plant. I thought they would be ramping up production.
Never complain about getting too many status updates from Ford!
 

Badger_Prof

Well-Known Member
First Name
Randy
Joined
Jun 22, 2020
Messages
640
Reaction score
1,222
Location
Wisconsin
Vehicles
Prior--Leaf,Bolt EV. Mustang Mach-E Premium AWD ER
Country flag
On the date thing: Who would notice besides those of us on the forums here?

For the other 49k Mach-E customers (and Bronco customers not on forums) that only use ford.com's reservation page to track their vehicles (and calling their dealer) how would they notice the difference if they only get 1 date.

Sure those of us here who check 3 or 4 different trackers by the minute notice the difference.

Thus I'm sure Ford's thought is that, in the grand scheme of things, who will notice??
I think most anyone would notice when the date from that one source changes (i.e., gets later) multiple times (my experience anyhow). Knowing that I would be likely to notice, it would be nice if Ford would bother to tell me why they have changed my estimated delivery date (that they gave me) four times now. Doing so would be considerate and smart. I can understand transportation problems. I can understand QC problems. What I cannot understand is Ford choosing to not share any information about any of my four delivery delays, none of which have been accompanied by any explanation (or apology) from Ford. My first Mustang was a 1965. That was in the days of F-O-R-D commonly meaning "Fix or Repair Daily" or "Found on Road Dead." But, it was a great car. What might F-O-R-D mean today? "Found Out Repeated Delays?" anybody out there feeling more creative than that?
 

Badger_Prof

Well-Known Member
First Name
Randy
Joined
Jun 22, 2020
Messages
640
Reaction score
1,222
Location
Wisconsin
Vehicles
Prior--Leaf,Bolt EV. Mustang Mach-E Premium AWD ER
Country flag
Oh Well, Just received another email pushing manufacturing back another week.

Probably better to get it when there is less salt on the roads anyway. 😁
I was hoping to get my AWD ER during the winter so I could try it in the snow. Not much salt used here in Madison Wisconsin anymore. Just got my fourth delay (no emails though).
 

JamieGeek

Well-Known Member
Joined
Dec 29, 2019
Messages
2,561
Reaction score
4,420
Location
Southeastern Michigan
Website
spareelectrons.wordpress.com
Vehicles
Mach-E, old: Bolt, C-Max Energi, Focus Electric
Country flag
I think most anyone would notice when the date from that one source changes (i.e., gets later) multiple times (my experience anyhow). Knowing that I would be likely to notice, it would be nice if Ford would bother to tell me why they have changed my estimated delivery date (that they gave me) four times now. Doing so would be considerate and smart. I can understand transportation problems. I can understand QC problems. What I cannot understand is Ford choosing to not share any information about any of my four delivery delays, none of which have been accompanied by any explanation (or apology) from Ford. My first Mustang was a 1965. That was in the days of F-O-R-D commonly meaning "Fix or Repair Daily" or "Found on Road Dead." But, it was a great car. What might F-O-R-D mean today? "Found Out Repeated Delays?" anybody out there feeling more creative than that?
You are venting about a different date thing. Yes its been frustrating that the date has been bouncing all over for many people (fortunately for me, mine only bounced twice so far).

The issue I was discussing, however, is the same data appearing different in different places (check the forum tracker and it says 2/1 check ford.com and it says 2/2, etc.).
 

crownmountain

Well-Known Member
First Name
Dave
Joined
Aug 5, 2020
Messages
83
Reaction score
106
Location
Durham NC
Vehicles
2021 Mach-E Premium 2WD ER, 2015 Mustang EcoBoost
Occupation
Industrial network architect
Country flag
Bummer, Started at 1/31/2021, then pushed to 2/8/2021, now pushed to 2/14/2021. If I get the quality car I expect then I am good.
 

Fredo

Active Member
First Name
Fredo
Joined
Jul 3, 2020
Messages
25
Reaction score
13
Location
San Diego
Vehicles
2010 Mazda 3 hatchback
Country flag
Bummer, Started at 1/31/2021, then pushed to 2/8/2021, now pushed to 2/14/2021. If I get the quality car I expect then I am good.
You are not alone. I asked my dealer and they had no idea what’s going on.
 

JellyBelly

Well-Known Member
First Name
Kris
Joined
Jun 27, 2020
Messages
2,288
Reaction score
1,783
Location
San Diego
Vehicles
MME RR FE
Country flag
yes production dates being pushed out by several weeks and potential QC checks for new builds ... i am sure its all going to be good in the end but very frustrating
 

SMDJim

Well-Known Member
First Name
Jim
Joined
Jan 8, 2021
Messages
64
Reaction score
43
Location
Southern Maryland
Vehicles
Linclon, VW
Occupation
Retired
Country flag
So, let me get this straight (as one of those few hundred customers with a problem), my car is still at the factory and it will take at least 8 weeks to solve the problem! I have waited 14 and half months and received zilch in the way of communication about the problem. And this "executive" thinks they are doing a good job?

The only comfort I MIGHT find in this, is that mine has already been in production jail for 48 of those 56 days.

A bigger question that I think is really important is WHAT part had the quality issue, and PLEASE don't tell me it is a quality problem with the battery supplier! I will be transporting my family around in a vehicle where we are sitting on Lithium Ion batteries that can "Halt and Catch Fire". Those familiar with the early days of the PC may find some humor int the phrase, but in those days it would not kill you!
 

Advertisement





 


Advertisement
Top