He has a funny definition of transparency. The Ford tracking site is mostly useless. And what is listed on it seems to arbitrarily change over time."But Hau Thai-Tang, Ford's vice president of product development and purchasing, told Automotive News that the issues are "very typical" of any new-vehicle launch and might not have been noticed but for the added transparency created by Ford's new online reservation system."
He also seemed to claim that the Ford.com order site is why there's no increase in cancellations as a result of the delay, but there's no ability to cancel an order on the Ford.com site.He has a funny definition of transparency. The Ford tracking site is mostly useless. And what is listed on it seems to arbitrarily change over time.
I had similar thoughts, especially when he chalked it up to "industrialization" issues, which to me points to something they didn't catch when they were just starting to ramp up production.Based on stating “tools installed with overseas support”... thinking it could potentially be related to automated assembly or automated QC. For example, misconfigured inspection settings could have let a tolerance of something escape if no further inspection point existed.
I trust Ford to get this right and of course if it was Tesla the fix would be a wooden block taped somewhere behind a body panel they hoped we would never see.
No kidding, like seeing the moon on a cloudy night. At least they hear us, buyers want the Amazon experience. Not sure the Amazon experience is exactly what I want, but real time tracking can be easily done. However the normal Ford buying mode is off the lot and not ordered.He has a funny definition of transparency. The Ford tracking site is mostly useless. And what is listed on it seems to arbitrarily change over time.
you know what bothers me is that they set the expectation. If they didn't provide that much information, I might not care that much. But it was the old ceo of ford I heard on Freakanomics talking about Ford becoming a tech company. It is ford that put together the pizza tracker for this vehicle. If you set those expectations, then be prepared to deal with the fallout when you fail miserably to meet them.No kidding, like seeing the moon on a cloudy night. At least they hear us, buyers want the Amazon experience. Not sure the Amazon experience is exactly what I want, but real time tracking can be easily done. However the normal Ford buying mode is off the lot and not ordered.
Times are changing, so I think they get it, just can’t take too long to get there.
My answer is complex but simple, however I am trained to be vague and leave you to make up what you want.
Wasn't this supposed to be addressed before the OKTB was given?Based on stating “tools installed with overseas support”... thinking it could potentially be related to automated assembly or automated QC. For example, misconfigured inspection settings could have let a tolerance of something escape if no further inspection point existed.
I trust Ford to get this right and of course if it was Tesla the fix would be a wooden block taped somewhere behind a body panel they hoped we would never see.
In our case the dealer has the most up to date visibility (information) and not the customer. We have some tools but they are not realtime and basically just give timeframes. Ask your dealer to print (scan) for you the "Vehicle Visibility" screen. I have posted it here many times, it has the latest info. Today I asked my dealer to print another one for me given the recent updates. It takes about half a day for them to send it to me. Quick enough for me, again bug them, you are the buyer.you know what bothers me is that they set the expectation. If they didn't provide that much information, I might not care that much. But it was the old ceo of ford I heard on Freakanomics talking about Ford becoming a tech company. It is ford that put together the pizza tracker for this vehicle. If you set those expectations, then be prepared to deal with the fallout when you fail miserably to meet them.
I still have no idea what stage my MME is in. I have been told by my dealer it was finished on 1/14 and awaiting shipment. Then the tracker here finally updates and tells me production date of 1/22. Then the shop ford vehicle tracker says it went to production on 1/22. But my Ford Pass App is now more active with an Activate button. The more I think I know, the less confident I am at what stage in the process I am ultimately.
That's the problem, we don't know to which delay he is referring to, very vague. I am going to go with what we have heard here, software calibration. Not hardware or a part.Wasn't this supposed to be addressed before the OKTB was given?
I think I speak a little Ford vagueness now. Your car started on the 14th and was finished on the 22nd. By 2/1 you should get an email saying it's complete and awaiting shipment. A few days later you'll get notice that it's shipped.you know what bothers me is that they set the expectation. If they didn't provide that much information, I might not care that much. But it was the old ceo of ford I heard on Freakanomics talking about Ford becoming a tech company. It is ford that put together the pizza tracker for this vehicle. If you set those expectations, then be prepared to deal with the fallout when you fail miserably to meet them.
I still have no idea what stage my MME is in. I have been told by my dealer it was finished on 1/14 and awaiting shipment. Then the tracker here finally updates and tells me production date of 1/22. Then the shop ford vehicle tracker says it went to production on 1/22. But my Ford Pass App is now more active with an Activate button. The more I think I know, the less confident I am at what stage in the process I am ultimately.
It actually sounds like they installed something but it wasnt done properly because they werent able to have the proper oversight while doing it i.e. a part that was supplied by an overseas tier 1 which normally would be supervised by the tier 1 engineer but due to travel restrictions they had to change their methods of working and to make sure it was done properly they sent sample cars to KC for a final inspectionBased on stating “tools installed with overseas support”... thinking it could potentially be related to automated assembly or automated QC. For example, misconfigured inspection settings could have let a tolerance of something escape if no further inspection point existed.
I trust Ford to get this right and of course if it was Tesla the fix would be a wooden block taped somewhere behind a body panel they hoped we would never see.