RESOLVED: A2Z extension cord paid $137 but now notified I owe $183 customs & duties due upon delivery ???

[Guss-E 2021]

As was said already, do not use any links in the message. Circumvent it and go directly to either UPS or A2Z for verification. If it is legit, send the bill to the administration for your rebate !

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[corradoborg]

send the bill to the administration for your rebate !

Also, if you believe that, I've got a wall at the Southern U.S. border to sell. Best offer takes it! It was definitely paid-for by Mexico. Just don't ask any questions.

 

[RickMachE]

90 minutes on the phone (mostly on hold).
3 UPS reps (US, International, Brokerage).

Brokerage rep broke down customs/duties/fees:

$156.16 Duty
$26.00 Brokerage fee

I think I will refuse the package.

Your thoughts ?

Of course you should refuse the package. A2Z apparently is going to have a huge hit to their business.

 

[JeffGo]

Not the first thing like this that I have seen. Someone ordered a 3D printer and the tariffs were way more than the cost of the printer, like $1800.

Won't get into the politics, but not surprised.

And definitely refuse it. I placed an order about 2 months back and double-checked with the vendor that it was being shipped from their US warehouse.

 

[corradoborg]

90 minutes on the phone (mostly on hold).
3 UPS reps (US, International, Brokerage).

Brokerage rep broke down customs/duties/fees:

$156.16 Duty
$26.00 Brokerage fee

I think I will refuse the package.

Your thoughts ?

No doubt you should refuse the package and cancel your order with A2Z. Hopefully, you'll just have to wait a few weeks for the tariff weather to change yet again. T.A.C.O.s, anyone?

 

[Sikkun]

Items under $800 are no longer allowed to be imported tariff free for individuals.

So.

Expect to pay customs on anything shipped from any country now.

Enjoy the new taxes.

 

[ChasingCoral]

Last week I ordered the A2Z J1772 extension cord to accommodate 2 EVs in the garage.

Used my discount coupon for total price of $137.70 total with free shipping.

Today, UPS notifies me that I owe $182.16 in customs/duties.

Is this correct or a scam email ?

You probably were charged tariff on the total retail cost, too.

 

[TNGreenMachE]

90 minutes on the phone (mostly on hold).
3 UPS reps (US, International, Brokerage).

Brokerage rep broke down customs/duties/fees:

$156.16 Duty
$26.00 Brokerage fee

I think I will refuse the package.

Your thoughts ?

My thought is WTF. 100% Trump Tax plus brokerage fee. I get it that the cables originated in China. but nearly everything does now unless you get an exemption (Apple, et al).

If you refuse the package, will A2Z refund your purchase price or charge a restocking fee? A2Z just lost the American market for sure.

 

[RickMachE]

I thought the De Minimis exemption wasn't ending until 8/29/25...

 

[4sallypat]

Now if A2Z will answer their phones, return my messages, or even reply to my email, they can start the refund process.

Very disappointed that A2Z has not made contact with me.

I was really looking forward to wiring my garage with a L2 cable that I would trust like their Typhoon Pro adapter which I use many times a month....

Anyone have a suggestion for a J1772 extension that is safe that you trust ?

UPS delivery refused:

 

[corradoborg]

Very disappointed that A2Z has not made contact with me.

I don't blame you for being frustrated with this turn of events. In my experience, as well as most others' I've read about, A2Z has been very responsive. All I can think of is this whole tariff situation has them slammed with communication requests similar to yours and they are falling behind. That being said, I have no knowledge of their full situation.

Hopefully the payment method you used makes it easy to deny the charges if A2Z never gets around to refunding you themselves.

 

[Sleypnr]

My thought is WTF. 100% Trump Tax plus brokerage fee. I get it that the cables originated in China. but nearly everything does now unless you get an exemption (Apple, et al).

If you refuse the package, will A2Z refund your purchase price or charge a restocking fee? A2Z just lost the American market for sure.

In my experience UPS is not willing to eat the cost of sending the package back because the recipient changed their mind. That means either A2Z will need to pay that additional return shipping cost just to give you a refund, or you will need to pay the cost of getting it back to Canada to get your refund.

 

[Adventureboy]

Tariffs.......... and those that are trying to profit from the services around it.

 

[Pony Cowboy]

I thought the De Minimis exemption wasn't ending until 8/29/25...

same here. Canada has 35% tariff, but de minimis should have applied. However, if country of origin is China, then I think it would be different.
Would love somebody to clarify that.

I ordered something (non-Ford related) from EU, should know soon...

 

[Sleypnr]

I don't blame you for being frustrated with this turn of events. In my experience, as well as most others' I've read about, A2Z has been very responsive. All I can think of is this whole tariff situation has them slammed with communication requests similar to yours and they are falling behind. That being said, I have no knowledge of their full situation.

Hopefully the payment method you used makes it easy to deny the charges if A2Z never gets around to refunding you themselves.

Similarly, credit cards are pretty liberal about chargebacks, but if you refuse the package on purpose and UPS has the proof of that, you might very well lose. Typically chargebacks are for when the seller 'did something wrong' and our tariffs are not really their business.

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