Audio System Not Working

[MTNestr]

I was able to get the sound system back by unplugging the fuse box and plugging it back in. It’s really tricky to get access the the fuse box and even when you can see it still hard to unplug.
I’m if you are handy you can try, or else take it to the dealership and tell them to look at the fuse.

Where is the interior fuse box Located?

Sponsored

 

[jcharnet]

Where is the interior fuse box Located?

Sergio did a really great video explaining how to access the battery to jump start. You can see the fuse box.

 

[Woeo]

ugg.. This dealer based thing has to go. It's time.

Tesla Service Centers have pushed far worse out the door under the cover of darkness. r/realtesla

 

[ePonyBoy]

Hello everyone. I just got my Mach E, and to my surprise the audio system is not working at all. Radio, car play, Bluetooth audio, nothing works. Has anyone faced this issue ?

thank you.
Joao.

I’m have the same issue. Just took delivery and it was not working. Did you get yours resolved yet?

 

[AFVolt]

Well, time to contact the dealer again tomorrow. It stopped working again.

All other sounds work fine, sensor alerts, seatbelt unbuckled, door ajar. But no sound that has to do with radio, Bluetooth, CarPlay, navigation, and even propulsion sounds don’t work.

 

[jcharnet]

I’m have the same issue. Just took delivery and it was not working. Did you get yours resolved yet?

Apparently yes. My car is not 100% yet. It’s going back to the dealership. Heating steering wheel is not working. They changed the steering wheel twice, brought different Ford engineers on site to troubleshoot but still nothing.
For the sound, I believe the fix was a DSP update. I’ve only had the car back since Friday, so did not do any extensive testing.

 

[AFVolt]

Well, time to contact the dealer again tomorrow. It stopped working again.

All other sounds work fine, sensor alerts, seatbelt unbuckled, door ajar. But no sound that has to do with radio, Bluetooth, CarPlay, navigation, and even propulsion sounds don’t work.

I brought it in to the dealer today, they hooked it up and didn’t find any codes.

They contacted big Ford and are waiting to hear back.

The phone call happened so quick I didn’t get a chance to ask them to check the Amp, since that sounds like the solution from 2 others here.

 

[AFVolt]

I went to the dealership to ask about my audio issue and they said they heard from Big Ford, and figured out it was the DSP, like the others here. But the part isn’t supposed to come in till this weekend.

So I asked if I could take it back until it came in, and they said ok.

Kind of surprised they didn’t offer that to me right off the bat, since nothing else is wrong. I would rather have my MME, than the Escape they gave me as a loaner. ?

 

[Sobeer]

Hello everyone. I just got my Mach E, and to my surprise the audio system is not working at all. Radio, car play, Bluetooth audio, nothing works. Has anyone faced this issue ?

thank you.
Joao.

I have had my car for a month now. Today the audio system has stopped working. I have taken the car to the dealer. They put me in a rental car. They did not know how long it will take to fix. Reset did not fix the issue. The joy of early adoption.

 

[kdryden99]

I have had my car for a month now. Today the audio system has stopped working. I have taken the car to the dealer. They put me in a rental car. They did not know how long it will take to fix. Reset did not fix the issue. The joy of early adoption.

So the amp has a defect. Maybe a bad batch? If it happens to me maybe ill ask them to upgrade it

 

[louibluey]

Where is the interior fuse box Located?

See at 4:50. I wonder if the under hood fuse box was designed for best access with the frunk tub out?

Under The Hood: 2021 Ford Mustang Mach-E

 

[jcharnet]

So the amp has a defect. Maybe a bad batch? If it happens to me maybe ill ask them to upgrade it

Mine was fixed after they updated the DSP.

 

[AFVolt]

Mine was fixed after they updated the DSP.

Did they update, or replace it?

 

[jcharnet]

Did they update, or replace it?

I still don't have a full report of what they've done because they are still figuring some stuff out, but my understanding is that they updated the DSP, no need to replace it.

 

[oldguardmd]

I am just frosted trying to figure this out. I found the fuse box, but you have to remove the whole frunk to get to the fuses. I know the DSP is in the rear passenger side area, but I don't want to mess up the car getting into it. Anyone seen a video on how to get into the dsp? I am confident if I can unplug the dsp and plug it back in, I will have audio again, but I don't want to pull the whole frunk out to do it. The dealer did it once for me, and it worked for 24 hours. They think my WIFI is messing with it, and I would like to see if the changes we made resolve this issue.

Sponsored