FordPass frunk & trunk buttons disappeared

[Engelbert]

Has anyone has the frunk and trunk buttons on their FordPass app suddenly disappear entirely?

I got my 2021 Premium AWD Extended Range in February of this year. I put the FordPass app on my phone, setup PAAK, and - save for OTA updates only happening once or twice before stopping sometime in March and never starting again - all was well for a few months.

Now sometime within the past 72 hours, both the frunk button and the trunk button have simply disappeared from FordPass. I used these buttons all the time. Why would they just vaporize? Is it tied to PAAK?

I ask that because PAAK has broken too. When I try to setup PAAK again from the link in the app, it fails to connect to the vehicle over and over.

The car sometimes shows my existing PAAK, sometimes doesn’t. Regardless of what it shows, PAAK never works anymore, Oddly, the app lets me try to create a second PAAK for my profile with the same name as the existing one, claiming the name is available. I have tried creating a PAAK with a new name, which also fails when trying to connect to the vehicle.

Im about to delete my driver profile in the car and start over. Hesitant because I’ll have to set up every preference and setting again, and of course it may or may not solve anything to do so. But I’m not sure what else to do.

Is this situation due to some app update and/or OTA vehicle update? Who knows. It seems there is no simple way to know what update/version the damned car is even running, and it hasn’t gotten any OTA updates in months, since getting some new map data in March. The update history only shows the most recent single update description, no version number, no version history, and no dates for anything.

It seems neither the dealer nor Ford customer service know anything about the issue.

This all has me imagining what it would be like if I had actual, serious trouble with the car. Would the app, vehicle, dealer, and Ford corporate all simultaneously fail to help then too?

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[tannerk89]

Has anyone has the frunk and trunk buttons on their FordPass app suddenly disappear entirely?

I got my 2021 Premium AWD Extended Range in February of this year. I put the FordPass app on my phone, setup PAAK, and - save for OTA updates only happening once or twice before stopping sometime in March and never starting again - all was well for a few months.

Now sometime within the past 72 hours, both the frunk button and the trunk button have simply disappeared from FordPass. I used these buttons all the time. Why would they just vaporize? Is it tied to PAAK?

I ask that because PAAK has broken too. When I try to setup PAAK again from the link in the app, it fails to connect to the vehicle over and over.

The car sometimes shows my existing PAAK, sometimes doesn’t. Regardless of what it shows, PAAK never works anymore, Oddly, the app lets me try to create a second PAAK for my profile with the same name as the existing one, claiming the name is available. I have tried creating a PAAK with a new name, which also fails when trying to connect to the vehicle.

Im about to delete my driver profile in the car and start over. Hesitant because I’ll have to set up every preference and setting again, and of course it may or may not solve anything to do so. But I’m not sure what else to do.

Is this situation due to some app update and/or OTA vehicle update? Who knows. It seems there is no simple way to know what update/version the damned car is even running, and it hasn’t gotten any OTA updates in months, since getting some new map data in March. The update history only shows the most recent single update description, no version number, no version history, and no dates for anything.

It seems neither the dealer nor Ford customer service know anything about the issue.

This all has me imagining what it would be like if I had actual, serious trouble with the car. Would the app, vehicle, dealer, and Ford corporate all simultaneously fail to help then too?

I’m not sure about your PAAK setup issues, other than to say make sure your car is in a open space with good cell service.

For the Trunk and Frunk buttons, job 1 cars do not have that available. If your car is an earlier build in 2021, which it sounds like it is based off of your OTA comments, Ford removed the non functional (for everyone else with job 1) Trunk and Frunk buttons from the app via a server side change. I had those buttons when I first set up the app then they disappeared within minutes. No word from Ford on when they will be available again but they should come back via an update at some point.

 

[2FlyMache]

Try closing your FordPass App and then reopen it. If you just updated to 4.16 that seems to be the fix

 

[fmtexmme]

Has anyone has the frunk and trunk buttons on their FordPass app suddenly disappear entirely?

I got my 2021 Premium AWD Extended Range in February of this year. I put the FordPass app on my phone, setup PAAK, and - save for OTA updates only happening once or twice before stopping sometime in March and never starting again - all was well for a few months.

Now sometime within the past 72 hours, both the frunk button and the trunk button have simply disappeared from FordPass. I used these buttons all the time. Why would they just vaporize? Is it tied to PAAK?

I ask that because PAAK has broken too. When I try to setup PAAK again from the link in the app, it fails to connect to the vehicle over and over.

The car sometimes shows my existing PAAK, sometimes doesn’t. Regardless of what it shows, PAAK never works anymore, Oddly, the app lets me try to create a second PAAK for my profile with the same name as the existing one, claiming the name is available. I have tried creating a PAAK with a new name, which also fails when trying to connect to the vehicle.

Im about to delete my driver profile in the car and start over. Hesitant because I’ll have to set up every preference and setting again, and of course it may or may not solve anything to do so. But I’m not sure what else to do.

Is this situation due to some app update and/or OTA vehicle update? Who knows. It seems there is no simple way to know what update/version the damned car is even running, and it hasn’t gotten any OTA updates in months, since getting some new map data in March. The update history only shows the most recent single update description, no version number, no version history, and no dates for anything.

It seems neither the dealer nor Ford customer service know anything about the issue.

This all has me imagining what it would be like if I had actual, serious trouble with the car. Would the app, vehicle, dealer, and Ford corporate all simultaneously fail to help then too?

When my app updated to 4.16, I lost everything except the Horn&Lights button. I closed the app and restarted my phone and everything came back, although unlike you, I didn't have the frunk button to begin with.

 

[jhalkias]

There is another thread on this regarding the update, but closing and even deleting and reinstalling the app did not work for me.

If that is the same for you, in FordPass, go into Vehicle >Features and Settings > Paak Settings, and DELETE your current key. Then set it up all over again.

That is the only thing that worked for me.

And no, I do not have a frunk button, and I am salty about it.

 

[Engelbert]

Thanks all, for the suggestions here. Much appreciated, seriously.

Quick notes based on all the thoughts shared above:

• Car and phone both have solid connections set up and verified (cell, house wifi mesh, bluetooth).
• Car is in my garage where all signals are very strong. Cars sees and is connected to wifi, bluetooth is enabled, and phone connects to car reliably for calls/music, etc.
• OTAs just never seem to happen. They are scheduled weekly (Sun 1am) but never fire
• Car is not a Job 1 car, I think, as it was built in late '21 and delivered Feb '22
• Restarted the app, restarted the phone, no joy. No idea what version the app is on

@jhalkias, I will try your suggestion of nuking the existing key and trying again. Thanks for the suggestion. More palatable than killing and recreating my profile. I'll post the update here, for those who are curious.

 

[yngwenli]

I'm guessing it's PaaK. Without PaaK, I lose all 4 buttons below the big 3:
Windows Down
Windows Up
Front Trunk
Trunk

 

[Tom L]

Has anyone has the frunk and trunk buttons on their FordPass app suddenly disappear entirely?

I got my 2021 Premium AWD Extended Range in February of this year. I put the FordPass app on my phone, setup PAAK, and - save for OTA updates only happening once or twice before stopping sometime in March and never starting again - all was well for a few months.

Now sometime within the past 72 hours, both the frunk button and the trunk button have simply disappeared from FordPass. I used these buttons all the time. Why would they just vaporize? Is it tied to PAAK?

I ask that because PAAK has broken too. When I try to setup PAAK again from the link in the app, it fails to connect to the vehicle over and over.

The car sometimes shows my existing PAAK, sometimes doesn’t. Regardless of what it shows, PAAK never works anymore, Oddly, the app lets me try to create a second PAAK for my profile with the same name as the existing one, claiming the name is available. I have tried creating a PAAK with a new name, which also fails when trying to connect to the vehicle.

Im about to delete my driver profile in the car and start over. Hesitant because I’ll have to set up every preference and setting again, and of course it may or may not solve anything to do so. But I’m not sure what else to do.

Is this situation due to some app update and/or OTA vehicle update? Who knows. It seems there is no simple way to know what update/version the damned car is even running, and it hasn’t gotten any OTA updates in months, since getting some new map data in March. The update history only shows the most recent single update description, no version number, no version history, and no dates for anything.

It seems neither the dealer nor Ford customer service know anything about the issue.

This all has me imagining what it would be like if I had actual, serious trouble with the car. Would the app, vehicle, dealer, and Ford corporate all simultaneously fail to help then too?

Had my MME for two weeks and PAAK and Ford Pass worked fine until today. On my iPad the trunk and frunk buttons were missing this morning, so I just checked my phone and all the buttons are there.

 

[generaltso]

On my iPad the trunk and frunk buttons were missing this morning

You set up PaaK on your iPad?

 

[Tom L]

You set up PaaK on your iPad?

Oops. Ford Pass.

 

[generaltso]

Oops. Ford Pass.

Well, then I don’t think the frunk and trunk buttons were ever there on your iPad.

 

[FME]

I just posted this in another thread. Just started happening. Weird...

 

[FME]

I’m not sure about your PAAK setup issues, other than to say make sure your car is in a open space with good cell service.

For the Trunk and Frunk buttons, job 1 cars do not have that available. If your car is an earlier build in 2021, which it sounds like it is based off of your OTA comments, Ford removed the non functional (for everyone else with job 1) Trunk and Frunk buttons from the app via a server side change. I had those buttons when I first set up the app then they disappeared within minutes. No word from Ford on when they will be available again but they should come back via an update at some point.

 

[DrJay32]

There is another thread on this regarding the update, but closing and even deleting and reinstalling the app did not work for me.

If that is the same for you, in FordPass, go into Vehicle >Features and Settings > Paak Settings, and DELETE your current key. Then set it up all over again.

That is the only thing that worked for me.

And no, I do not have a frunk button, and I am salty about it.

Restarted my phone and now the buttons for windows/frunk/trunk are back.

 

[Benny’66]

It must be a glitch with the latest FP update. This has been happening to me as well and it is 50/50 on what screen I’ll get. Sometimes I open and have the five buttons, other times just the horn. Strangely PAAK still works like normal with or without the windows/trunk/frunk buttons.

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