Ford's EV service model has completely failed me.

[radioactiveToys]

I'd say it more your dealer failing you than it is Ford's service model.

While I've had my share of issues, my dealer has always addressed them in a timely fashion with professionalism and courtesy. They never had the car more than a day for module updates and Always offered me a loaner if they were going to have the car more than a couple of hours.

They needed two days to replace my cracked roof and when I dropped the car off, they were getting ready to set me up with a loaner. I told them I really didn't need one, for which they thanked me - they were scrambling to come up with needed loaner cars that day. But I could have had one if I needed it.

I am curious to see how it would go if I try to find another dealer in the area. That might be my next move after our road trip.

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[breeves002]

Go to a different dealer. I've found *most* Ford dealers suck. You have to find one with a service advisor that knows what they're doing and doesn't have an incompetent EV tech. Good service advisor at my last dealer moved up to manager and ever since my experience there has sucked.

I find that most tech's at dealers do not understand complicated electronics modern cars have at all. It is rare to find one so when you do, hold onto that dealer until they quit or die.

I have an issue in my truck with the massage seat not working from the touchscreen. I told the dealer there are APIM codes for lost communication with the seat module. Makes sense to me the module is bad or the wiring is bad. Somehow this turns into them replacing the switch...twice...The second time I told him don't even bother I'm going to take it somewhere else. I told you the problem, the switch works so how would the switch be bad? Replacement switch worked too... Use simple reasoning, but these people just aren't trained like that and don't have any interest.

It's like how it takes a dealer FOUR DAYS to do some software updates. That is just insane to me. I did every single update in less than 8 hours and guess what, I could do whatever else I wanted while the car updated. Just had to check on it from time to time...They can literally double bill time for updates but can't manage that. It pisses me off to no end BS like that.

Find a new dealer. Ford needs to address this 100% but for now, your best bet is a new dealer.

 

[Maquis]

I am curious to see how it would go if I try to find another dealer in the area. That might be my next move after our road trip.

It doesn't sound like you have much to lose. It can't get much worse.

 

[EELinneman]

I would start looking at the lemon laws in your state and force the issue with Ford. Have you tried a more competent dealer already? It sure sounds like the one you are working with can't find their ass with a gps and a boy scout troop.

 

[RockwallRick]

They're the ones who messaged me a couple days ago saying there's nothing more they can do.

If I were you I would demand another Fob! Worked for me!!

 

[SnBGC]

I was initially optimistic when @Ford Motor Company showed up on these forums directly responding to people's requests for help. But the lack of coordination between Ford customer relations (i.e., this social media presence), the engineers, and the dealerships effectively means it's all for show.

Here's a rough timeline of events:

• June - I get a notification about the PAAK software recall and schedule a service appointment to apply the updates. I get the car back and notice it no longer syncs with FordPass
• July - I make another appointment to address the connectivity problems and occasional "electrical system drain" messages. They keep my car for almost two weeks (with no offer of a loaner) to re-apply the same software updates. No dice.

At this point I get in touch with Ford through this forum. They helpfully light a fire under the dealership and get them to call me back after 10 days without my car.

• August - I make another appointment, as the service foreman claims there are some new updates Ford tells him will fix the issue. They keep my car another four days (again, no loaner) to re-apply updates, until my wife's car loses a tire and I have to pull teeth to get the service desk to return my car instead of holding it the entire weekend. No connectivity fix. I finally get verbal confirmation from the foreman that he agrees with my initial suggestion that the modem is busted.
• September - I call the foreman. He hasn't even attempted to order the replacement modem. He'll call me back Monday. It's now Thursday.

At this point I message Ford through this forum asking to reopen my case. They tell me to talk to the foreman, there's nothing they can do.

So, buyer beware, I guess. I'm looking at 4 months with zero connectivity and no end in sight.

We're about to depart on a cross-country road trip with one key fob and no ability to sync my phone through FordPass for a PAAK backup. I sure hope I don't lose that fob. They've turned one of this car's staunchest supporters into someone who almost avoids talking about it, because the conversation inevitably turns to how utterly incapable Ford is of fixing simple service requests.

Bummer. Having some connectivity with your car is better than none. In hindsight it might have been better to skip the PaaK recall. The letter I received sort of makes it sound like it is an urgent recall when it is just a feature that isn't critical or even necessary for the vehicle to function.

I don't rely on PaaK or care if it works or not so I ignored the recall notice. Ford probably shouldn't have sent out recall notices for something like that. Wheels falling off or doors flying open.....yeah, recall those things right away. PaaK? Seriously? IMO a silly thing to waste too much time trying to resolve.

At any rate, I hope your car gets reconnected soon. That feature is somewhat helpful for remote starting and charge schedule changes without having to make the changes in the car. I am not aware of any other useful benefits of FordPass. I would like to use Journeys for travel expenses but it isn't functioning yet for me. I am using a note pad and pen again, just like the good ole days.

It is funny how spoiled I am now compared to before. I drove my F250 for 18 years with zero connectivity and that was fine apparently. Biggest issue was the occasional dead battery in the key fob. How times have changed.

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