Front Camera Fault & Pre-Collision Assist Not Available Errors

[Megan Scharf]

‘21 select, rwd, and I started having this warning pop up and go away and now I got the dreaded message permanently. I haven’t called my dealer yet, because I wanted to see if someone had a fix that worked. I will call and see if they have worked on this issue yet. Frustrating that Ford hasn’t released anything about the issue. ?

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[SnBGC]

Posting an update with a few observations..

The 2 failure messages are less frequent but are still occurring. This leads me to theorize the failures may be more frequent during higher ambient temps and less frequent when it is cooler.

Interestingly, there are 2 or 3 areas where this failure message almost always occurs. One of those locations is very consistent. The exact location on the route where it fails is the same each time as well as the exact location where it resumes to normal operation (within 100 yards or so...)
This leads me to believe the trigger for failure events may be software related and possibly involve the GPS data.

So far these failures have always been temporary. I would guess the average duration is 1-2 minutes. I have observed that Blue Cruise Hands Free performance is sketchy when there has been a recent failure message. As subsequent drive cycles add up without the errors, then BCHF performance improves. Then once the message appears, BCHF will not function of course but when the errors clear BCHF will be very poor again.

Lastly,
I have ONLY experienced these two particular failures while driving in familiar areas. Routes that I travel frequently. I have NOT experienced either of these messages while out of town on road trips. In those instances, the vehicle has performed perfectly without any error messages or even dropping out of cruise control. This last observation is likely just a coincidence though.

I drive quite a bit so perhaps these observations might help those who are trying to look into this issue. If so, good luck! ?

 

[Bongjovi]

this issue truly is the beginning of the death sentence for my car

I need to write a longer detailed post tonight, however for now here is the last saw of my mustang on a tow truck back in for repair

 

[Tanwin]

Dropping mine off again tomorrow for the third time. This sucks..

Any update?

 

[DYohn]

I wish there was a way to just deactivate the front camera system altogether until there is a fix. Having to deal with the constant g-ddamn errors is starting to drive me nuts and make me not want to drive the car.

 

[TheSteelRider]

Dealership just called, they are going to replace the IPMA (the actual front camera) and go through some reset procedures. 2 - 3 days to get it shipped and fixed up. I'll update this thread after the job is done with as many details as I can obtain. Perhaps it's that magical reset procedure someone else referenced in another thread.

Just got back home from picking the car back up. It's very late in the evening, so I didn't have a chance to detour to a BC-enabled highway. I have a short day-trip coming up soon where I should be able to exercise BC so I'll keep this thread up to date if it seems solved or it comes back. For those following along, here is the invoice. Note the programming issues mentioned by other folks and some reset issues.

On a personal-ish note, for this second round fix I decided to take the car to a different dealership, as I wasn't completely satisfied with the experience from my "primary" dealership. At this new one, I requested to please update all the modules, and I (very nicely) expressed some displeasure at having to take the car in a second time for the same issue. So far, I am really pleased with this second dealership, they really took the time to keep me up to date, and they indeed went through and updated all the modules .. note the BC update, recall, etc. updates they did. Just wanted to share this in case others are having, maybe not a bad experience, but not a stellar experience at their current dealer, don't be afraid to take your business elsewhere.

Here are relevant snippets of the invoice. Note this time, this dealer did reference and go through TSB 22-2295. They replaced the IPMA, then had some programming issues to overcome with the new module (I believe that's been reported elsewhere in the forum as well), and finally re-aligned the camera.

 

[Mach-Lee]

Just got back home from picking the car back up. It's very late in the evening, so I didn't have a chance to detour to a BC-enabled highway. I have a short day-trip coming up soon where I should be able to exercise BC so I'll keep this thread up to date if it seems solved or it comes back. For those following along, here is the invoice. Note the programming issues mentioned by other folks and some reset issues.

On a personal-ish note, for this second round fix I decided to take the car to a different dealership, as I wasn't completely satisfied with the experience from my "primary" dealership. At this new one, I requested to please update all the modules, and I (very nicely) expressed some displeasure at having to take the car in a second time for the same issue. So far, I am really pleased with this second dealership, they really took the time to keep me up to date, and they indeed went through and updated all the modules .. note the BC update, recall, etc. updates they did. Just wanted to share this in case others are having, maybe not a bad experience, but not a stellar experience at their current dealer, don't be afraid to take your business elsewhere.

Here are relevant snippets of the invoice. Note this time, this dealer did reference and go through TSB 22-2295. They replaced the IPMA, then had some programming issues to overcome with the new module (I believe that's been reported elsewhere in the forum as well), and finally re-aligned the camera.

There were some server issues last week and early this week that may have prevented the IPMA from being programmed correctly. Those are now corrected. Seems like that may have impacted your service and forced a module replacement.

 

[TheSteelRider]

Just got back home from picking the car back up. It's very late in the evening, so I didn't have a chance to detour to a BC-enabled highway. I have a short day-trip coming up soon where I should be able to exercise BC so I'll keep this thread up to date if it seems solved or it comes back. For those following along, here is the invoice. Note the programming issues mentioned by other folks and some reset issues.

On a personal-ish note, for this second round fix I decided to take the car to a different dealership, as I wasn't completely satisfied with the experience from my "primary" dealership. At this new one, I requested to please update all the modules, and I (very nicely) expressed some displeasure at having to take the car in a second time for the same issue. So far, I am really pleased with this second dealership, they really took the time to keep me up to date, and they indeed went through and updated all the modules .. note the BC update, recall, etc. updates they did. Just wanted to share this in case others are having, maybe not a bad experience, but not a stellar experience at their current dealer, don't be afraid to take your business elsewhere.

Here are relevant snippets of the invoice. Note this time, this dealer did reference and go through TSB 22-2295. They replaced the IPMA, then had some programming issues to overcome with the new module (I believe that's been reported elsewhere in the forum as well), and finally re-aligned the camera.

Welp, nope. Still broken. This morning leaving to go on the day trip, car still in driveway. Front Camera Fault appears.

 

[andyg11]

Any update?

Got an update yesterday that they are waiting on Ford engineers to help troubleshoot...

 

[andyg11]

I wish there was a way to just deactivate the front camera system altogether until there is a fix. Having to deal with the constant g-ddamn errors is starting to drive me nuts and make me not want to drive the car.

Lol I actually asked the Ford dealership if they can just clear the faults or disable them until there was a fix when I went to drop it off the second time. They said no lol we'll just look at it.

 

[Tanwin]

Lol I actually asked the Ford dealership if they can just clear the faults or disable them until there was a fix when I went to drop it off the second time. They said no lol we'll just look at it.

Idk why they haven’t found a solution yet with so many people having this problem. Mine has been to the dealership twice for this issue and it’s still not fixed.

 

[SnBGC]

Idk why they haven’t found a solution yet with so many people having this problem. Mine has been to the dealership twice for this issue and it’s still not fixed.

Ford issued a bulletin and a software fix so maybe they think that is actually working? We know it didn't fix anything but Ford might not be aware of the ineffectiveness. Or maybe they have and the remedy is more complicated than they originally thought?

 

[Neil4Real]

Ford issued a bulletin and a software fix so maybe they think that is actually working? We know it didn't fix anything but Ford might not be aware of the ineffectiveness. Or maybe they have and the remedy is more complicated than they originally thought?

I would hope with the few engineers that are on here, that they’ve seen this thread constantly getting more and more people reporting the issue. Hopefully they’ve passed it along and are working on it behind the scenes.

Being that dealers seem to be hot lining the issue and getting specific install steps, etc. to try and fix it only to report the car comes back with the issue again, it’s gotta be getting noticed.

 

[Bayviews88]

I think you are right. It’s been a while since my last update, after getting my MachE back in early September, from its third stay at the dealer. When I didn’t hear back from my dealer, after returning from vacation, I called Ford corporate customer service, and they were very prompt to contact my dealer to get a sit rep on the repair; provide the dealer with resources from Ford engineering; and assist me with getting a loaner through the dealer (although the dealer never came through). I did get the repairs completed in three business days. Ford corporate was very helpful and provided some non-monetary assistance for my troubles. However, only two days after the third repair I again start seeing front camera fault error messages an adaptive cruise control drop out several times a day for the next week. At this point, since I need the car for my daily driver I don’t want to be without it for another extended period for a fourth repair.

I’m almost wondering if I should set up a lemon vehicle case to see if I can get a MY22 build? Has anyone gone this route?

Otherwise, I really love my MachE and I don’t necessarily want to get another one because the color I have — dark matter gray — is discontinued for MY 23.

I would hope with the few engineers that are on here, that they’ve seen this thread constantly getting more and more people reporting the issue. Hopefully they’ve passed it along and are working on it behind the scenes.

Being that dealers seem to be hot lining the issue and getting specific install steps, etc. to try and fix it only to report the car comes back with the issue again, it’s gotta be getting noticed.

 

[TheSteelRider]

Idk why they haven’t found a solution yet with so many people having this problem. Mine has been to the dealership twice for this issue and it’s still not fixed.

Yeah ... I've been in twice for this issue, with my third attempt scheduled a few days from now. All repairs are under warranty of course so I am not paying anything, but from looking at the service department's invoices that I sign for the work, Ford is down > $5k and counting for my car, and the issue is still not fixed. I figure, I'll keep going in for $2,500 a pop bill to Ford and hopefully someone, somewhere will realize that Ford is essentially buying my car back from me. It's a strange way of doing business, but hey it's their money to burn.

I agree it does seem odd that, seemingly all of a sudden, a rash of this issue has cropped up and not so much noise from Ford or insiders, at least compared to the wind noise and 12v LVB issues of early builds. If I were running a business and more than, say 2-3 customers had the exact same issue, I'd be pretty hot-and-heavy on root causing the problem to assure that the other 50k customers are not going to eventually hit the same issue. But, I'm not running Ford and I can only assume that business pressures or perhaps company bureaucracy or maybe dealership model complexity is getting in the way.

Truth be told, something like this issue is where Tesla shines. Regardless of how I feel about their vehicles, leadership, or pricing / vaporware product roadmap, I do have to admit when Tesla has an issue, Elon steps in and solves it immediately.

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