Front Camera Fault & Pre-Collision Assist Not Available Errors

[Haven]

I wonder about that as well and even considered starting a poll. I haven't really looked at our various profiles but if I were to hazard a guess......I wouldn't be surprised to see that many with this issue are those who didn't have BlueCruise Hands Free when the car was delivered AND experienced failed attempts when the dealer tried to install the software.

I have the problem and don’t have BC hardware. I did receive the update though.

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[Haydn12]

Our car had Blue Cruise when we got it. We have a July 2021 build. No issues until summer hit and received PowerUp 2.4 update. The car is in for the 2nd time for issue plus BC wasn't working properly after the 1st time it was in.

 

[Bayviews88]

Just a question:
So is it certain models of the MME that exhibit this behavior?

I feel like these are models that were sold with the BC HW before BC SW was released that are having this error.

My MY21 Job 2 Select built in July 2021 doesn’t have BC and has been having Front Camera Faults & adaptive cruise control failures starting a couple of months after delivery.

Ford really does need to get on top of this. It’s dangerous to have Adaptive Cruise Control cut out and your highway speed drop suddenly without warning. It seems a collision away from another lawsuit, which we don’t need to tarnish the MachE’s rep.

 

[Dave-O]

Ugh, I’ve joined the club. It’s having quite the negative impact on my opinion of the car. Three dealer visits and it only gets worse each time I get it back ?

 

[mikeinet]

My MY21 Job 2 Select built in July 2021 doesn’t have BC and has been having Front Camera Faults & adaptive cruise control failures starting a couple of months after delivery.

Ford really does need to get on top of this. It’s dangerous to have Adaptive Cruise Control cut out and your highway speed drop suddenly without warning. It seems a collision away from another lawsuit, which we don’t need to tarnish the MachE’s rep.

100% this has scared the crap out of me a few times. '21 Select Job 1.

 

[SnBGC]

I have the problem and don’t have BC hardware. I did receive the update though.

Thanks for the info.
For me, these messages appeared this summer. After the (failed) dealer update and OTAs.

Our car had Blue Cruise when we got it. We have a July 2021 build. No issues until summer hit and received PowerUp 2.4 update. The car is in for the 2nd time for issue plus BC wasn't working properly after the 1st time it was in.

My MY21 Job 2 Select built in July 2021 doesn’t have BC and has been having Front Camera Faults & adaptive cruise control failures starting a couple of months after delivery.

Ford really does need to get on top of this. It’s dangerous to have Adaptive Cruise Control cut out and your highway speed drop suddenly without warning. It seems a collision away from another lawsuit, which we don’t need to tarnish the MachE’s rep.

That is one of the many reasons why I don't use 1PD, Unbridled or have "L" enabled while on the freeway. If cruise control (BCHF, BCHO or ACC) drops then the vehicle doesn't decelerate as aggressively as it would if using one of those 3 settings.

Ugh, I’ve joined the club. It’s having quite the negative impact on my opinion of the car. Three dealer visits and it only gets worse each time I get it back ?

Yeah. Very difficult situation for the dealers as well. All they can do is replace hardware and install whatever software is available on the Ford servers for your particular VIN. According to the work ticket......the reason why BCHF didn't work on my car was due to corrupt software on the Ford servers. It took almost 4 months for someone to figure that out. Eventually the technician at my dealership got lucky and connected with an engineer on the Ford hotline and they identified the incompatible software. Once they uploaded a different software package on the server then they were able to get BCHF working on my car.

I would guess we have a similar issue here. Some sort of software incompatibility exists on our cars and it needs to be identified and addressed. Seeing the wide range of models and trims affected does indicate to me this is a much more widespread issue than I has originally thought.
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[rhougey]

I would guess we have a similar issue here. Some sort of software incompatibility exists on our cars and it needs to be identified and addressed. Seeing the wide range of models and trims affected does indicate to me this is a much more widespread issue than I has originally thought.
?

I have a friend with a Select/standard configuration. He hasn't experienced any of these issues. BUT, I don't believe he spends much time on the freeway, and probably has not ever tried his cruise control. When I asked him if he had his Blue Cruise yet, he didn't even know what that was. On the other hand, my problems cropped up in June, and present very often. But I spend 95% of my miles on the freeway on adaptive cruise. My guess is that it would be pretty much a universal problem if everyone was using adaptive cruise or trying to use Blue Cruise (which I have no use for).

 

[Tanwin]

Thanks for the summary. I’m one of many others on this thread with this issue too. I’m scheduled next week for attempt 2 but I’m thinking of postponing until I see a clear fix here. Thanks for pursuing.

If Ford would be more transparent and say they understand this issue and are working on it as it’s a complex problem, maybe issue a bulletin, they would save warranty costs and customer dissatisfaction with this key feature of the Mach E.

I agree. I would be happier if they just acknowledged the issue and told customers that they are working on a fix. Right now I'm feeling as if this will never be resolved.

 

[Tanwin]

Ford issued a bulletin and a software fix so maybe they think that is actually working? We know it didn't fix anything but Ford might not be aware of the ineffectiveness. Or maybe they have and the remedy is more complicated than they originally thought?

Yeah, when I initially brought the car in for the camera fault I was told that there was an update that would fix the issue. Didn’t work and the dealership has been trying different things since but nothing sticks. I had a good three days without the fault popping up after the second repair but that was it.

 

[RedStormREHS]

I got my '21 GT back from dealership last week for a bunch of stuff including the PCA/FC issue. They replaced the Audio-Visual Control Assembly Part #LJ8Z19H405K and reconfigured. The "IPMA failed update CCM." Two days later, all faults reappeared! I activate Blue Cruise on the freeway and it cuts out with no warning and car immediately decelerates and swerves! Am I super pissed, no... not really... EXTREMELY PISSED, yes. Going back in shop tomorrow for fix #2.

 

[Tanwin]

Update: I emailed ford customer service execs a few weeks ago. Got a call today from the executive office and they said they’ll look into it and try to figure out a solution.

 

[Neil4Real]

Update: I emailed ford customer service execs a few weeks ago. Got a call today and they said they’ll look into it and try to figure out a solution.

Wow, here's hoping!

 

[Fixbear]

I don't think this is software. I think its more like a communication error between the camera module and the rest of the cars functions that use it's info. May be something with the windshield reseal causes the connector or wiring to be stressed or shake on the module. Perhaps a clamp or shroud replacement. Being it sets different TCs after a removal and replacement. note this;

Pretty much help to narrow it down. Especially since the system is so sensitive to line paint. That will make a lot of false reports.

 

[RedStormREHS]

I don't think this is software. I think its more like a communication error between the camera module and the rest of the cars functions that use it's info. May be something with the windshield reseal causes the connector or wiring to be stressed or shake on the module. Perhaps a clamp or shroud replacement. Being it sets different TCs after a removal and replacement. note this;

Pretty much help to narrow it down. Especially since the system is so sensitive to line paint. That will make a lot of false reports.

I agree. But my windshield has never been touched. I noticed my steering wheel moving around erratically about 2 months ago while BC was in operation on the freeway. My vehicle would ping-pong slightly within the lane and I thought something was amiss. The PCA/FC errors started intermittently and then became static. This is VERY likely an image stabilization problem with the camera or its software. Surely there is an easy fix, right? I hope on the 2nd attempt that an engineer will offer a final, successful repair. Correct? I have an EV showcase event that I'm attending and will need to pull out if the car is still in the shop! @Ford Motor Company

 

[Fixbear]

I agree. But my windshield has never been touched. I noticed my steering wheel moving around erratically about 2 months ago while BC was in operation on the freeway. My vehicle would ping-pong slightly within the lane and I thought something was amiss. The PCA/FC errors started intermittently and then became static. This is VERY likely an image stabilization problem with the camera or its software. Surely there is an easy fix, right? I hope on the 2nd attempt that an engineer will offer a final, successful repair. Correct? I have an EV showcase event that I'm attending and will need to pull out if the car is still in the shop! @Ford Motor Company

It could even be that the board may suffer a crack from bouncing. These MME's are not the best for ride. More than likely though, I'd be looking at the connector and contacts. The communication is all done below 5 volts, so it doesn't take much.

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