Goodwill Program Information: High Voltage Battery Junction Box (23S56)

[kdonnel]

Same model. Recall went smoothly. No complaints about my dealer.

Same model.

For a short period of time my recall was listed as remedy available. I went to the dealer to start the order process.

Then a day or two after that the recall changed to remedy not available and the dealer has not received the part. It has been 30 plus days since the order was placed.

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[Mr67gta]

Wow, are you kidding me with the Negative Comments??? 1st a Complimentary Tesla Adapter ($230) and now a thank you for the inconvenience!!! (Ford Points, a new wireless charging pad [hoping this one does not over heat the phone] and $50...........) I am quite the opposite of the poster above, next time I'm inline for a new ride; I will definitely consider another Ford Product.

Hey Mr. Farley, I love my MME and appreciate your recent generosity!!!!

EXACTLY!!!!!

 

[timbop]

I’m curious what’s upgraded about the charging pad. Is it the one that started shipping with the 23s. Was that really any better?

It's made of unobtanium

It’s a nice thing, but sucks that it’s only Americans that can use this offer (Europe does not have the point system you American have for starters). As I’m on my fourth HVBJB, I feel like a deserve at least a gift card to buy me a ice icream or something ?

You deserve a whole ice cream truck!

I'm confused. It sounds like some people have already had this recall done, but when I log into my Ford account, it says that the remedy is not yet available. Am I missing something here?

Ford is trying to prioritize the HVBJB replacements so that the cars most susceptible to the problem go first (GT's then ER AWD) so that's probably why the website says that. I would interpret that as "wait for your turn".

Call your dealer they may have parts available to get it done.

Mine had to order the HVBJB, but they were able to get one for me after a few weeks. Incidentally, I went to a different dealer in the area instead of where I bought my car. The reason I did is that my original dealer isn't very interested in EV's, so I found one that is. Unfortunately for @Kamuelaflyer he's limited to the single Ford dealer on his island and that dealer is anti-EV.

No, there are people who had legitimate setbacks making valid points. I agree with them. Anybody who has had their HVBJB replaced should be included.

Yes, that is absolutely true. Those that got stranded especially deserve something extra for their trouble. Ford's initial handling of the situation was poor and it took NHTSA to get them to act. This gesture seems like them trying to say "my bad".

Do we know FOR A FACT that those who had HVBJB's replaced before the recall are ineligible? In the announcement it states "we are offering customers impacted by the 23S56 recall with a goodwill package following service completion". It says nothing either way about those whose HVBJB was replaced prior to the recall, but they were obviously impacted by the circumstances that lead to the recall. As always the wording is too vague leading to inferred conclusions that may be wrong. If indeed they are not extending this gesture to those who were stranded before the recall then by all means light the torches and lets skewer them on our pitchforks. I don't think we know that yet.

The wording on the announcement in february that you could use fordpass to activate a Tesla was misinterpreted as ONLY fordpass - causing a great deal of anger. It turns out that assumption was dead wrong and all that anger was a wasted exercise.

 

[Womps]

Does this apply to Canada (and other countries) as well?

Canada, where’s Canada? I will be surprised if Ford responds to your question.

 

[sean7512]

EXACTLY!!!!!

People are very ungrateful and think every company owes them stuff since they bought their product and it had an issue. This is a great gesture and very much appreciated by hopefully a lot.

 

[KlueBat]

Ford is trying to prioritize the HVBJB replacements so that the cars most susceptible to the problem go first (GT's then ER AWD) so that's probably why the website says that. I would interpret that as "wait for your turn".

Ahh, that makes sense. However, as many have said before me....

 

[Mache_Nor]

People are very ungrateful and think every company owes them stuff since they bought their product and it had an issue. This is a great gesture and very much appreciated by hopefully a lot.

it’s not so much that we want it because we bought the car, but as with any service, product or otherwise you have an expectation. When, at least for me, paying 60 000 dollars, having to have the HVBJB changed and still breaking down leaving me stranded TWICE with no compensation what so ever leaves a sour taste in my mouth. If it was only minor stuff like the handbrake recall, glass recall or those xxx number of bugs - no problems, but I was stranded in -15 degrees and had to wait almost 3 hours before the help arrived last time my HVBJB broke. It also took the dealer several weeks to change the part :/

A other comparison: you buy a house, and it’s expected that some minor inconveniences will happen. But, you don’t expect the house to have to be be repainted once and rebuilt twice over the course of the two first years of ownership.

 

[67 Stang Convertible]

Canada, where’s Canada?

I believe it lies Due North ? ? ?

 

[KlueBat]

I believe it lies Due North ? ? ?

Depends on where you are. For me the quickest way to get to Canada is to go East. ?

 

[AKgrampy]

Ahh, that makes sense. However, as many have said before me....

If you have a GT I would call your local dealer and check. I received a letter quite a while ago to call and set up an appointment. I was also called directly by someone at Ford twice to assist in making an appointment. I actually ordered a part right after the recall became available in December, well before I received the letter, and it arrived at the dealer in a few days. The recall notice in Ford Pass eventually changed back to that the recall was not available even though my part was sitting at the dealer. I finally had the work done last week (mutual delay) which took two days. So they may have had parts and then ran out. If GT’s were prioritized I would call and see if you can get the part ordered as there may just be poor communications.

 

[KlueBat]

If you have a GT I would call your local dealer and check. I received a letter quite a while ago to call and set up an appointment. I was also called directly by someone at Ford twice to assist in making an appointment. I actually ordered a part right after the recall became available in December, well before I received the letter, and it arrived at the dealer in a few days. The recall notice in Ford Pass eventually changed back to that the recall was not available even though my part was sitting at the dealer. I finally had the work done last week (mutual delay) which took two days. So they may have had parts and then ran out. If GT’s were prioritized I would call and see if you can get the part ordered as there may just be poor communications.

I have a premium AWD, so no GT for me.

You're right on the communication piece. Its been pretty rubbish on Ford's end for sure.

 

[AKgrampy]

I have a premium AWD, so no GT for me.

You're right on the communication piece. Its been pretty rubbish on Ford's end for sure.

I would still call the shop and check.

 

[Cesaarel]

anyone have recommended ford locations in South Bay for the HVBJB recall? (Salina’s, Morgan hill, San Jose, Santa Clara).

My location doesn’t do rentals and the experience has been terrible.

 

[kennethjk]

Didn’t expect it but Ford is doing the right thing.

kudo for this and the adapter. Takes the sting away , partly, for the HVBJB debacle and the way they handled it.

thumbs up to them

 

[Timelessblur]

I am glad ford is doing this.
For me personally I just wish I had an idea when my car was due to get its parts so I can get it scheduled. I am glad that it is getting fixed. For me the most frustating part is the lack of a time line.

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