Goodwill Program Information: High Voltage Battery Junction Box (23S56)

[GreaseMonkey]

A lead game developer years ago once posted on the game's forum - "I could give you a solid gold statue of a human posterior and you'd complain that there's a crack in it."

They're in a no win situation, so look at it for what it is - a gesture of goodwill and encouragement.

I don’t understand the complaints tbh.

I’ve been buying new cars for 30 years, never had a car company bend over backwards to make things right, like @Ford Motor Company did in this case. The recall process was great too. Enough with the whining.

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[Vgkfan]

Been two months since Fiesta Ford in Palm Desert returned the car to me, saying that they “had to order parts” for the HVJB recall.

2 and a half months for me, but a different dealership. Had an appt scheduled for today, but double checked and nope, no parts. At least it didn’t sit at dealership for a week for nothing this time.

 

[SpongeBad]

Canada, where’s Canada? I will be surprised if Ford responds to your question.

This will go one of two ways. We'll either get an email/mailer direct from Ford Canada telling us the same thing within a few weeks or we'll hear crickets and it won't be available to us. Ford Canada seems to be a little behind the US, so I'm guessing they're often "surprised" by announcements like this and then need to figure out how to react to them.

 

[Rickgk]

I have 3 recalls pending on my 2021 MME. The only dealer on this island has refused to do the work. The hourly program is meaningless if your desires won’t do safety recalls.

Contact Ford directly and explain in detail what you have experienced. They have helped me several times with my Mach-E and Lightning issues.

 

[Vgkfan]

Same model.

For a short period of time my recall was listed as remedy available. I went to the dealer to start the order process.

Then a day or two after that the recall changed to remedy not available and the dealer has not received the part. It has been 30 plus days since the order was placed.

Different model but same experience. Got a message on ford pass app in December to schedule with dealer asap. Scheduled soon after that, car sat for a week, no part. A short while later recall was changed to remedy not available. Today, still no part.

 

[Jtbuster]

I have 3 recalls pending on my 2021 MME. The only dealer on this island has refused to do the work. The hourly program is meaningless if your desires won’t do safety recalls.

Ouch! What three recalls did they refuse to do?

 

[Luke]

I'm curious, why would they refuse? Is it because they have no EV techs?

It is quite possible. The Ford dealer closer to me not only didn’t have a good EV tech, they also don’t like servicing MMEs.

When I went to pick up my car, the service guy was bad-mouthing the MME to the person in front of me. Telling him how long it takes to apply updates and it uses one of their bays, so they cannot service other cars. They also kept BSing me about not having a 50A outlet, so they could not service a charging error. By the way, it was solved by a simple update available at Oasis. The first dealer didn't care to check it.


I now drive 16 extra miles to a new dealer that has a great EV service team.

 

[Kamuelaflyer]

That stinks. Guess you’ll have to drive to the mainland for warranty work. ; )

I negligently failed to order the 20,000 ft tall snorkel option. Silly me.

Shipping to the mainland is $2000 each way (more or less). Inter-island shipping is roughly $900 to/from Oahu. I bought the car from this dealer just to avoid this issue.

I'm curious, why would they refuse? Is it because they have no EV techs?

There are 2 glass recalls and the HVBJB recall. They won’t do the glass recall because they no longer have a collision center. The sole remaining employee there left a year or two ago and they can’t find anyone to replace him apparently. I wonder why. They need to outsource the work and claim none of the glass shops on island will do it. Not true but that is their story.

As for the HVBJB, that’s just a flat out refusal. They’re busy with Lightnings atm and won’t have time to do it, they say. When pressed as to when they might, they’re a little more direct with “At no time in the foreseeable future.”

Yes they have at least 1 EV tech. Ford’s engineers have worked with them I’m told.

Contact Ford directly and explain in detail what you have experienced. They have helped me several times with my Mach-E and Lightning issues.

That’s a bit more perplexing. I wrote several executives about two weeks ago including the CEO, the VP customer experience, and the VP in charge of dealers. I’ve filed a complaint with the NHTSA. I’ve yet to hear back. I fired off another round of letters yesterday.

It’s even uglier than it sounds. I was prepared to replace our 18 year old Tacoma (that is not a typo) with a Lightning. I dropped out of a sale with a mainland (SFO Bay Area) dealer, who does a boatload of business with Hawaii residents, because of this issue.

We own 3 Ford vehicles, all 4 years old or less. We’ve spent a ton of money (the better part of $200k) on those cars (Raptor, MME, and a mainland Ranger). I genuinely like the Mach-e. I had no doubt the Lightning would’ve been every bit as good, but if I can no longer depend on the dealer to do work on a car they sold me, how can I rely on them to work on a car bought elsewhere? And now I’m being told the ticking timebomb of the original HVBJB isn’t a concern? The Tacoma will be replaced by another Tacoma.

 

[timbop]

it’s not so much that we want it because we bought the car, but as with any service, product or otherwise you have an expectation. When, at least for me, paying 60 000 dollars, having to have the HVBJB changed and still breaking down leaving me stranded TWICE with no compensation what so ever leaves a sour taste in my mouth. If it was only minor stuff like the handbrake recall, glass recall or those xxx number of bugs - no problems, but I was stranded in -15 degrees and had to wait almost 3 hours before the help arrived last time my HVBJB broke. It also took the dealer several weeks to change the part :/

A other comparison: you buy a house, and it’s expected that some minor inconveniences will happen. But, you don’t expect the house to have to be be repainted once and rebuilt twice over the course of the two first years of ownership.

Thats a crappy experience, and absolutely understandable why you'd feel that way. They should do a lot more for you and others who got stranded.

 

[azerik]

The recall doesn't even apply to my vehicle (standard range), so no new charge mat for me.

I think it's a nice gesture from Ford, though! Bringing a car to service for ANY reason is nerve wracking. It's good to have a Thank You like this.

You can probably have mine

 

[Guss-E 2021]

Glad I finally opened up this post and read it. I had my HVBJB replaced in October 2023. I check the Ford Pass app and the recall was still showing as open on my car. I just called my dealer and they said it was showing as open because the work was done prior to the official recall date. They are updating things now.

The goodwill package is quite the nice gesture. Between this, the free NACS adapter and generally losing money on BEVs, Ford is just really taking a bath on all of this. Guess they'ze gonna be sellin' dem gas vehicles for bit longer now to get back some of this lost cheddar ?

 

[moog]

My 2 cents : I think this gesture is to encourage people doing the recall in time i.e. preventing faulty junction boxes driving around for long. Not to compensate for their trouble.

The opposite is true....because you cannot get the recall work done now even if you wanted to.
No parts are available....especially if you do not have a GT.

To Ford's credit they are trying to make things "better" for the customer.
However the whole HVBJB issue was a train wreck from day one....."poor communication....software fixes.....bricking the car when it failed.....limp mode......to now a complete recall for a differently designed part....then the recall does not even go as planned, as non GT owners were able to "jump the line" and get their recall work done....to now there are no parts available, and now Ford is going back to having an "orderly" recall.

I appreciate the gesture from Ford, I really do, but I would rather have no "goodies", and have better communication, and an orderly, professional recall process from both Ford Corporate AND their dealers.

 

[Guss-E 2021]

What about those of us who had it fail and replaced before the recall?

See my post.

 

[VegStang]

Yeah, the first year + of this was a dumpster fire, but I still appreciate the gesture and effort. Another area where dealing with ford directly would have been better than the dealers (considering the 3 I have worked with here.) I assume I will not be getting the gifts since I had the recall done prior to the official recall I believe, but the effort and time without the vehicle (5 weeks) was the same, if not more, of a hassle.

 

[Guss-E 2021]

I'm confused. It sounds like some people have already had this recall done, but when I log into my Ford account, it says that the remedy is not yet available. Am I missing something here?

I had my HVBJB replaced in my October '23. I got the SVS warning. I scheduled the service. Took my dealership two days to do the repair, including ordering the part. Other, rather weird, issues extended the process out to a week. Your mileage may very.

For, um, scientific reasons, I felt compelled to initiate several WOT events. You know, just to insure the work was done properly. At 100 WOT events, I'm about a fifth of the way through my testing. Car seems fine so far though it does seem to keep forcing the corners of my mouth to curl up ?

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