Have you received 2.1.0 OTA?

[Astraea]

I decided to turn off automatic updates. That way I would get a notification in the car or via the FordPass app when an update is ready. I can then choose to download it while I am driving. That way my low voltage battery won't be drained in the process (because the car is running so the charging system is active). Then while you are parked at work the package should install fairly quick.

I experienced same issue as you (but with the 1.7.1 update). The 2.1.0 update went so much better. I have no idea if turning off automatic updates made any difference but I will stick with it as long as my luck holds.

Aaaaaaaaand dead in the water at work again! There must be something else causing this, auto updates is off so nothing should be draining it, right?! ?

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[SnBGC]

Aaaaaaaaand dead in the water at work again! There must be something else causing this, auto updates is off so nothing should be draining it, right?! ?

Even with Auto Update turned on, it shouldn't drain the LVB. Sometimes AGM batteries have to be kick started to take a charge. Not sure why, but it seems to be the case.

If you are able to jump start the car then turn on the headlights manually. That should force the charging system to 15+volts. Drive it like that for a while and it should charge up the LVB. That seemed to well for my car. ???

 

[Astraea]

Even with Auto Update turned on, it shouldn't drain the LVB. Sometimes AGM batteries have to be kick started to take a charge. Not sure why, but it seems to be the case.

If you are able to jump start the car then turn on the headlights manually. That should force the charging system to 15+volts. Drive it like that for a while and it should charge up the LVB. That seemed to well for my car. ???

Okay so crazy thing is, this might have happened and I didn't even realize it. Got to the dealership and the car was on, no keys in it and it's just sitting on the flatbed running. We couldn't jump it though but right as the guy was leaving he's like, "hey the lights are on, is that okay?" I'm like yeah I guess so, what's going to happen the battery drained down more? So maybe the lights being on for that 4ish miles trip to the dealership did the trick???

 

[SnBGC]

Okay so crazy thing is, this might have happened and I didn't even realize it. Got to the dealership and the car was on, no keys in it and it's just sitting on the flatbed running. We couldn't jump it though but right as the guy was leaving he's like, "hey the lights are on, is that okay?" I'm like yeah I guess so, what's going to happen the battery drained down more? So maybe the lights being on for that 4ish miles trip to the dealership did the trick???

I guess my first question is what do you mean by "dead in the water at work"? Was anyone able to put the car in tow mode before loading onto the flatbed? Did you give the driver the fob?

 

[Astraea]

I guess my first question is what do you mean by "dead in the water at work"? Was anyone able to put the car in tow mode before loading onto the flatbed? Did you give the driver the fob?

12v was nearly dead, just enough to get the screens on and put it into emergency tow mode.

 

[SnBGC]

12v was nearly dead, just enough to get the screens on and put it into emergency tow mode.

Okay. So, if the headlights were turned on then the DC/DC converter should charge at the highest setting (about 15v). That could have been good enough to reverse the module load shedding and bring the car back to life. Module load shedding is when 12v battery charge drops low enough for the car to begin shutting down non-essential modules to save what energy is left for critical systems. If load shedding occurs during an update, then that could cause all sorts of problems. Sort of like when your computer says not to turn off the power when installing or updating software.

If the car is still at the dealer, then ask them to run a self test for all modules. If any modules fail the self test then software should be reloaded. If your car is a candidate for the customer satisfaction software calibration then that needs to be installed. Ask them to make sure they read both pages BEFORE they do anything.

If you like, you can send me your VIN in a private message and I might be able to see what codes reported after they connect the car to their FDRS reader.

 

[Astraea]

Okay. So, if the headlights were turned on then the DC/DC converter should charge at the highest setting (about 15v). That could have been good enough to reverse the module load shedding and bring the car back to life. Module load shedding is when 12v battery charge drops low enough for the car to begin shutting down non-essential modules to save what energy is left for critical systems. If load shedding occurs during an update, then that could cause all sorts of problems. Sort of like when your computer says not to turn off the power when installing or updating software.

If the car is still at the dealer, then ask them to run a self test for all modules. If any modules fail the self test then software should be reloaded. If your car is a candidate for the customer satisfaction software calibration then that needs to be installed. Ask them to make sure they read both pages BEFORE they do anything.

If you like, you can send me your VIN in a private message and I might be able to see what codes reported after they connect the car to their FDRS reader.

The car is going back to the dealer first thing Monday morning. I will for sure talk directly to the technician this time instead of just going through the clerk at the desk and relay this information to him. They already told me that mine is the first one they have worked on for anything at all (not what you want to hear ?) so hopefully they are okay with me showing them this advice. Are you able to see anything from the vin before they do anything to it Monday?

 

[SnBGC]

The car is going back to the dealer first thing Monday morning. I will for sure talk directly to the technician this time instead of just going through the clerk at the desk and relay this information to him. They already told me that mine is the first one they have worked on for anything at all (not what you want to hear ?) so hopefully they are okay with me showing them this advice. Are you able to see anything from the vin before they do anything to it Monday?

I have some limited visibility but not as much as others here. For example......I can see diagnostic trouble codes stored in the car but only after a technician connects their scan tool. Others here can see what the car has broadcast back to the mother ship.

What I can see is if you have any recalls, TSBs or other campaigns unique to your VIN. And I can see previous service history.

If you have a Walmart or someplace near you that sells a plug in voltnmeter then plug it into the port in your console and drive around with the headlights on for a while. Let us know what reading you see at first start and what you see with headlights on.

https://www.summitracing.com/parts/ino-3721

 

[SnBGC]

The car is going back to the dealer first thing Monday morning. I will for sure talk directly to the technician this time instead of just going through the clerk at the desk and relay this information to him. They already told me that mine is the first one they have worked on for anything at all (not what you want to hear ?) so hopefully they are okay with me showing them this advice. Are you able to see anything from the vin before they do anything to it Monday?

Let's jump over to this thread as not to hijack the OP's thread any more than we already have.
Sorry OP.....

https://www.macheforum.com/site/threads/fordpower-up-1-7-1-followed-by-stop-safely-now.11333/page-5

 

[Pushrods&Capacitors]

I drove the car for 22k trouble free miles and then Ford decided to send the 1.7.1 update which left me broken down on the side of the freeway.

Dealer helped me get going again that same day and the car has been great ever since. 25k miles now and no issues. I like having a car that I can rely on to work when I need it to. The idea that Ford can send software to my car without my consent and that software renders my car unusable is unacceptable to me. My fault for enabling Automatic Updates. Live and learn I guess. I have that turned off now.

When buying a brand new car, my expectation is the car is in perfect working condition. I sure hope that Ford didn't sell me a car with faulty software thinking they would just fix it later via OTA. That would be lazy and irresponsible in my opinion. The consumer should not accept half baked software from the manufacturers because that will become the norm.

If something isn't working on the car and it is software related then that is a totally different story. Yes, load new software and fix the issue. But if the car is working perfectly with no issues.....then don't mess with it because I need the car to get to work and throughout my day.

I actually like the 21P22 calibration campaign because you have to go to the dealer to let them lobotomize the car and then reload brand new software. So for me, since my car is working fine and I don't need anything "fixed" then all I need to do is stay away from the dealership.

From my point of view. The OTA process should ONLY be used for software enhancements. NOT to fix anything because I believe the car should have been in perfect working order when it was delivered to us. The two systems should be separate. Critical systems essential for the vehicle to operate safely should be locked down and not updatable over the air. Crap like calculators, entertainment systems, navigation etc......yeah, go ahead and keep it updated as needed. I can still use my car either way. That is what I thought Ford meant when they said my car would get better over time. I didn't think for a second that Ford purposefully gave me a car with faulty software under the guise they would secretly make it right many months later. That is NOT okay in my book.

Just because some safety system may benefit from an OTA doesn’t mean it was released by the maker as knowingly defective. Adherence to a Continuous improvement mantra dictates improving systems that aren’t broken, per se.

But, I get your drift.

 

[SnBGC]

Just because some safety system may benefit from an OTA doesn’t mean it was released by the maker as knowingly defective. Adherence to a Continuous improvement mantra dictates improving systems that aren’t broken, per se.

But, I get your drift.

Agreed. Updates that improve system operation are well and good. I just worry that manufacturers might start taking shortcuts during production with the idea they can just make it right later via OTA. That isn't cool.

Ford is doing the same thing with the Lightning as they did with Blue Cruise. In the Lightning, you can order the advanced tow features but they aren't going to be on the first deliveries. Instead Ford is saying it will come later via OTA towards end of the year. Haven't we heard that story before?

Coming across an unexpected combination of scenarios in real world use that allows an undesirable result is totally different. It is hard to imagine every possible scenario so when one is exposed then fix the software and send it out. That is cool and appreciated.

I said it way back in the beginning. OTAs is Pandora's Box and Ford will never make everyone happy. Not sure they have a choice though. It has become expected so they now have to deliver. Really a no win situation for them IMO....

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