Home Level 2 Charger Issues

[Brademcee]

I’m happy it’s working for you. I haven’t had any luck yet. I swapped out the outlet today with a Bryant and it is a much more substantial one than the Leviton one that was originally installed. I tried pressing the unlock button and all that would happen with my car was a cycle on and off of the charger. I have a call in to my local Ford dealer and I asked them if they could bring a stock MME to my home to see if it will charge. Based on your experience, it’s almost like your charger learned something about the vehicle and then yours worked. Until the dealer has another in stock, I’m going to have to wait to see what’s going on.

So it stopped working again. I went to pick up my daughter and then came back to charge it. Following what we did before with the unlock button is no longer working. I believe it’s either a faulty charge port or an issue with the internal charger in the MME. Possibly a regulator because it’s letting it charge at 110 volt but not 240V. The issue is these dealerships are not equipped to troubleshoot these issues and Ford engineers are going to need to assist. I just contacted the dealership again to let them know it’s no longer working. I have heard that in the past Tesla charge ports needed to be replaced but I am now positive that the issue is NOT with my outlet. I am guessing you are having the same issue as me and it’s not related to wiring, outlet or the electricity. So I am back to the drawing board. I would contact your dealership and ask them to contact Ford. Curious, is your car a Forst Edition?

Sponsored

 

[jparduhn70]

So it stopped working again. I went to pick up my daughter and then came back to charge it. Following what we did before with the unlock button is no longer working. I believe it’s either a faulty charge port or an issue with the internal charger in the MME. Possibly a regulator because it’s letting it charge at 110 volt but not 240V. The issue is these dealerships are not equipped to troubleshoot these issues and Ford engineers are going to need to assist. I just contacted the dealership again to let them know it’s no longer working. I have heard that in the past Tesla charge ports needed to be replaced but I am now positive that the issue is NOT with my outlet. I am guessing you are having the same issue as me and it’s not related to wiring, outlet or the electricity. So I am back to the drawing board. I would contact your dealership and ask them to contact Ford. Curious, is your car a Forst Edition?

Yes, it’s a First Edition with a 12/17/2020 build date.

It’s increasingly evident the dealers are not equipped to troubleshoot these kinds of issues. I’m going to take it in to the dealer next week. I’m beyond frustrated trying to figure it out. I agree that it can’t be a wiring issue after checking everything out, and I don’t want to spring more money on a wired charger I don’t really need.

 

[Brademcee]

Yes, it’s a First Edition with a 12/17/2020 build date.

It’s increasingly evident the dealers are not equipped to troubleshoot these kinds of issues. I’m going to take it in to the dealer next week. I’m beyond frustrated trying to figure it out. I agree that it can’t be a wiring issue after checking everything out, and I don’t want to spring more money on a wired charger I don’t really need.

I think I have the same build date and a first edition. I am going to run out to the garage and verify.

 

[Brademcee]

I think I have the same build date and a first edition. I am going to run out to the garage and verify.

12/20 build date. Close enough. I would contact your dealer. From reading online from other EV owners (not Mach-E) it can be anything from a bad diode (easy fix) to an internal issue with the charger. I would bet the farm (which I don’t actually own one) that it’s a bad part in the car. I have no issues charging multiple Tesla’s from the same 240V outlet and verified that all wiring is to code. It is weird that it worked for a bit but then wouldn’t work again after I unplugged and drove the car for a bit.

 

[Edgardk]

12/20 build date. Close enough. I would contact your dealer. From reading online from other EV owners (not Mach-E) it can be anything from a bad diode (easy fix) to an internal issue with the charger. I would bet the farm (which I don’t actually own one) that it’s a bad part in the car. I have no issues charging multiple Tesla’s from the same 240V outlet and verified that all wiring is to code. It is weird that it worked for a bit but then wouldn’t work again after I unplugged and drove the car for a bit.

I have exactly the same issue, my MME was charging fine with the ChargePoint Home Flex (hardwired, 50amp breaker) for 2 days when I first got the car, on February 11, then it stopped saying plugged in not charging. I tried the Ford Charger, on a 14-50 same result (different breaker, 50amp), but it will charge on 110v. The same Ford charger will work at the dealership. The car will charge at a L2 charger at Walgreens, also at work with the Ford charger at 14-50.
My electrician comeback and checked all the connections, and he is very confident that all the wirings are correct. By the way ChargePoint sent me a replacement unit and still not charging.
The dealer offer to bring the Demo car but I have a very bad schedule during this coming week, I will keep you updated. I am just wondering if it has something to do with the settings related to the location of the car, because couple of times I had a message after I plug in stating "Charge Setting Conflict". I "Master Reset" the car, remove the car from FordPass, still same issue.
I have the Premium 4X, 12/17 built dale. Bloomingdale, Illinois, will keep you updated

 

[generaltso]

I am just wondering if it has something to do with the settings related to the location of the car, because couple of times I had a message after I plug in stating "Charge Setting Conflict".

That‘s an interesting thought. We know that the car has logic for charging based on location, so maybe it’s a bug in that logic and has nothing to do with the house’s power.

 

[Brademcee]

That‘s an interesting thought. We know that the car has logic for charging based on location, so maybe it’s a bug in that logic and has nothing to do with the house’s power.

I wonder if this is a coincidence that we all have nearly the same build dates. I was also wondering if it had something to do with the location of the car but I also had tried a Master Reset and removing my PAAK and entire Ford Pass data so the car was basically fresh but it still didn’t charge. Honestly if there was a way for a Ford engineer to monitor the car remotely to see what the on board diagnostics were seeing when we plugged into the house, that would be great. I am getting nervous that there is a deeper issue with the car relating to our early build dates. I would have figured just getting this car that the build date would be after 1/9. If any of us are able to get our cars looked at by Ford engineers, we maybe want to share each other’s VIN to help them narrow down the overall issue. Thoughts?

 

[malba2366]

I wonder if this is a coincidence that we all have nearly the same build dates. I was also wondering if it had something to do with the location of the car but I also had tried a Master Reset and removing my PAAK and entire Ford Pass data so the car was basically fresh but it still didn’t charge. Honestly if there was a way for a Ford engineer to monitor the car remotely to see what the on board diagnostics were seeing when we plugged into the house, that would be great. I am getting nervous that there is a deeper issue with the car relating to our early build dates. I would have figured just getting this car that the build date would be after 1/9. If any of us are able to get our cars looked at by Ford engineers, we maybe want to share each other’s VIN to help them narrow down the overall issue. Thoughts?

This is very bizarre. Do you know exactly what the dealer did when they had the car...maybe they did some sort of software reset or something before they got it to charge.

 

[Brademcee]

This is very bizarre. Do you know exactly what the dealer did when they had the car...maybe they did some sort of software reset or something before they got it to charge.

They did not do anything. I think it was a fluke and bad timing that it worked when we plugged it in back at my house and then hit the unlock button on the charge port. That should not be needed to get the car to charge from a 240V outlet. I think there is something not handshaking in the MME charger. I am going to try to find another 240V outlet to try the charger again. It can’t have anything to do with the NEMA 14-50 outlet.

 

[tkompass]

I have this exact same issue as well. Can only charge at 110v at home. Neighbor across the street has a Tesla. Tried his 14-50 and still no go. We plugged his Tesla in my outlet with the Ford charger at 240v and it charges his Tesla just fine pulling 30 amps. I also have the new Juice Box charger which you can change the Amp setting to whatever you want up to 40 Amps. I tried lowering it to 30 like the Ford charger just to see if it was a load problem but still no go. So new Juice box or Ford mobile charger will not charge my Mach E at my home or my neighbors home but both can charge his Tesla just fine.

 

[tkompass]

I drove back to the dealer last night after they were closed and plugged in their charger which is outside hardwired and the car charged just fine. Also stopped by the mall and tried another charger and it worked just fine. Build date 1-23-21. Just picked up the car on Thursday night.

 

[jparduhn70]

I wonder if this is a coincidence that we all have nearly the same build dates. I was also wondering if it had something to do with the location of the car but I also had tried a Master Reset and removing my PAAK and entire Ford Pass data so the car was basically fresh but it still didn’t charge. Honestly if there was a way for a Ford engineer to monitor the car remotely to see what the on board diagnostics were seeing when we plugged into the house, that would be great. I am getting nervous that there is a deeper issue with the car relating to our early build dates. I would have figured just getting this car that the build date would be after 1/9. If any of us are able to get our cars looked at by Ford engineers, we maybe want to share each other’s VIN to help them narrow down the overall issue. Thoughts?

I'm thinking it's more than coincidence that the build dates are nearly identical. Like you, I did the whole master reset and it did absolutely nothing.

The question is how to get Ford engineers looking into what's going on. I agree that with the connected nature of this vehicle, there would be a triggering mechanism to get their attention. I see there's a feedback menu in the Sync settings, but nothing pertaining to charging. I submitted something under 'Other' hoping it will make someone take a look. Unfortunately, I'm not overly confident in the dealership's ability to properly address the situation without having the car for an extended amount of time, or worse yet, telling me there's no issue as they've done so many times in the past with my ICE cars when in fact there's something really wrong.

 

[tkompass]

I will bring my charger and car to my shop on Monday and try it there to see if it is something with our grid here at home. Maybe the Mach E is to sensitive to something.

 

[jparduhn70]

I drove back to the dealer last night after they were closed and plugged in their charger which is outside hardwired and the car charged just fine. Also stopped by the mall and tried another charger and it worked just fine. Build date 1-23-21. Just picked up the car on Thursday night.

Perhaps I need to just buy what they have at the dealer and call it a wrap. ?

 

[Brademcee]

Perhaps I need to just buy what they have at the dealer and call it a wrap. ?

I am guessing it’s something with the voltage and amps that the car is seeing. I am going to call a closer dealer to me and see if I can swing over for them to let me try charging. I made a service appointment for Monday at a different Ford dealer that is closer to my house.

Sponsored