Home Level 2 Charger Issues

[Ponypower50]

We have Com Ed in Tinley Park, IL

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[jparduhn70]

We have Com Ed in Tinley Park, IL

You may have already shared, but what's your voltage at your outlet/panel?

 

[Ponypower50]

My electrician showed me the meter at 248 volts. (Tinley Park, IL) This shouldn't happen with a 60K car. I am surprised their isn't a simple program fix. Thanks jparduhn70 for what your doing to solve this matter. I need to contact my dealer about this 240 charging situation.

 

[available_username2]

My electrician showed me the meter at 248 volts. (Tinley Park, IL) This shouldn't happen with a 60K car. I am surprised their isn't a simple program fix. Thanks jparduhn70 for what your doing to solve this matter. I need to contact my dealer about this 240 charging situation.

what's truly insane here is that this is only happening in IL. No one with the issue is somewhere else right?

 

[Ponypower50]

It seems to be a Illinois issue. Why! This is very disappointing when buying a 60K car.

 

[Brademcee]

My electrician showed me the meter at 248 volts. (Tinley Park, IL) This shouldn't happen with a 60K car. I am surprised their isn't a simple program fix. Thanks jparduhn70 for what your doing to solve this matter. I need to contact my dealer about this 240 charging situation.

I have 248V too. That’s normal. Who is your dealer?

 

[Ponypower50]

Bought it from Golf Mill, put they won't be doing the servicing

 

[jparduhn70]

My electrician showed me the meter at 248 volts. (Tinley Park, IL) This shouldn't happen with a 60K car. I am surprised their isn't a simple program fix. Thanks jparduhn70 for what your doing to solve this matter. I need to contact my dealer about this 240 charging situation.

@Brademcee is the guy working directly with Ford to resolve the issue, so I can’t accept the credit. I was just OP and have been dealing with Ford and the dealer for for five weeks trying to get traction, but his email to Ron Heiser got the ball rolling. I hope that they can figure out the voltage problem while they investigate. I completely agree that this should not be an issue with a car at this price point.

 

[Ponypower50]

Brademcee, Thank You very much, I appreciate what you are doing to solve our 240 charging issues. What dealer did you get your car from? Maybe the dealers plugged the car in wrong and blew something out.

I did add my car to the list.
Thanks Gary

 

[tkompass]

I have 256V here in Lake Zurich. Com Ed also. Never been able to charge at 240V at home. Going to see if my dealer (Napleton in Libertyville) will bring another MachE to try here.

 

[@kWhpony]

I have 256V here in Lake Zurich. Com Ed also. Never been able to charge at 240V at home. Going to see if my dealer (Napleton in Libertyville) will bring another MachE to try here.

Neighbor.....Hawthorn Woods !

Let me know if you need a test vehicle......picked up my Premium ER RWD yesterday at Wickstrom in Barrington.

 

[Brademcee]

Brademcee, Thank You very much, I appreciate what you are doing to solve our 240 charging issues. What dealer did you get your car from? Maybe the dealers plugged the car in wrong and blew something out.

I did add my car to the list.
Thanks Gary

Bought it from Golf Mill, put they won't be doing the servicing

It seems to be a Illinois issue. Why! This is very disappointing when buying a 60K car.

Fair Oaks in Naperville. That is who is working with the Ford engineering team. Hopefully this week Ford will figure out the issue. Not sure if they will resolve it but as long as they can figure it out. Your issue is definitely strange because most of us can charge from commercial L2 and L3 chargers. I just DC fast charged for the first time at Woodfield Mall and it worked perfect. I have also L2 charged at multiple Ford dealers and some other commercial chargers without issue. Just L2 charging at the house doesn’t work.

 

[bellyer]

I am going to admit that I know almost nothing when it comes to electrical matters, so maybe I am not really facing any problems here, but I feel like I might be. I am another Illinois owner using ComEd for electricity service. I am concerned that my Mach-E is not getting Level 2 charging at home. I have made notification to ComEd that I have an electric vehicle and they noted that I should be good to go. I have 400Amp service at home and my 14-50 NEMA outlet in the garage is brand new on a 50 Amp circuit. My FordPass app is showing "Charge Type" of AcBasic (not sure what it should say; maybe that is correct) and my Energy says "4kWh". In 1 hour, I have had about 16 miles added. Not terrible, I guess, but I want to make sure that I address anything that might be causing slower charging than I should expect here.

 

[generaltso]

this should not be an issue with a car at this price point.

At what price point should this be an issue?

 

[CHeil402]

what's truly insane here is that this is only happening in IL. No one with the issue is somewhere else right?

Odd. Do you all have the same electric supplier? Maybe they use some power line networking to monitor their meters that's causing it? Just grasping at straws here.

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