My Mach-E is Bricked, left me stranded

[o187emdk]

Last night went to dinner for my wife’s birthday. Got back to car and it wouldn’t shift into drive. Message on dash said to pull over safely even though car was parked. Battery icon showed on dash. I assumed my 12 volt had died so called ford roadside for a jump. Jump didn’t fix the issue so had to call back for a tow. The jump cost me $96 and the tow $169 to get it to the closest Ford dealership because to get it to my local dealer would have been $450. Waited 3 hours for tow truck only for them to say they couldn’t load it because they needed a dolly since car couldn’t be put in neutral. I told Ford roadside that the car would not shift into neutral so don’t know why they wouldn’t have requested one with the right equipment. Ford roadside wanted me to pay another $169 for second tow. I disputed this as it was not my fault, had to escalate to a manager to get them to waive the fee, this really upset me. Waited another hour only for second tow truck to cancel before even arriving. We finally decided to just go home as it was already 3 am and they had no idea when tow would arrive. Paid $70.00 more for Uber. I’ve had no major issues with my car for 4 years until now. Finally got a call at 10am from tow company letting me know they had arrived to pick up car. I know dealership is closed today so not sure where they’re going to leave the car but frankly I’m so upset I don’t even care anymore.

2021 Extended Range RWD

Update got these alerts this morning probably after Service shop started looking at it

Update 2: Just got off the phone with advisor. Tech says it’s the 12 volt battery. I told him it was just replaced 2 months ago, he said if I emailed him receipt they could warranty replace the battery. Also said tech wants to keep it overnight to see if there’s some phantom 12 volt drain. Asked me about my dash cam, how long I’ve had it, maybe it’s draining battery. I’ve had that dashcam since June 2022, also let him know camera shuts off when car is turned off, I actually used to have a power bank to power the camera while off because it got no juice from car when off but I got rid of the power bank because it was recalled. So I guess I’ll see tomorrow what they say.

Update 3: Dealer says car is ready for pick up. Looks like It was the 12v battery, not sure how it can go bad after 2 months. This was such a reliable car for the first 4 years of ownership but now i think I’ll be a little worried it will leave me stranded every time i drive it. Have a roadtrip planned to Universal Studios next month for my birthday but thinking maybe i should get a rental or fly just to be safe. Going to probably be getting another car soon but in the meantime i will definitely sign up for AAA just in case. Well off to grab another expensive Uber to pick it up.

Update 4: well the saga continues. I was on my way to dealer to pick up the car and I get a call from the service advisor. He said someone from Fords Electric division just called him and asked him to keep the car at the shop a bit longer. Apparently their engineers are reviewing some of my cars data. She didn’t know what they had found and told him she would call him back tomorrow. I let him know I was on my way there in an Uber, so he said they would give me a loner when I got there and then would drop off my car and pick theirs up after it was all done. So I’m driving back home in a white ecobost Mustang.

Update 5: just got the heads up from the Dealer Service rep. Ford wants them to replace the HVBJB due to a stored code in the PCM that could leave me stranded again. They are ordering the parts and I should have my car back by the end of next week. Well I guess it turned out to be what a lot of you guys suspected it was. Im kinda glad because it just being the 2 month old 12v just didn’t sit well with me.

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[RickMachE]

The Mach-E comes with 5 years / 60,000 miles free roadside. Yes, if you exceeded the 60,000 miles, then neither the jump nor the tow would be free.

 

[o187emdk]

The Mach-E comes with 5 years / 60,000 miles free roadside. Yes, if you exceeded the 60,000 miles, then neither the jump nor the tow would be free.

I’m already at 72k. The issue was not that I had to pay for a tow I knew that already. The issue was that they expected me to pay for tow twice.

 

[Maquis]

Another vote for proactive 12VB replacement!

 

[Mach-Lee]

FYI, just because the 12 V battery light is on during a stop safely now, does not mean the 12 V battery is the cause of the problem. It could be the HVBJB.

 

[rbitfrog]

This happened to me today. 2022 Mach e Select AWD with less than 20k miles when I bought it. Unplugged it and turned the car off for 10 minutes. Didn't interact with it in any way during that time, including keeping the app on my phone closed and my phone far enough away that the digital key was out of range. Went back and the car started right up. I've had it 3 weeks and 1 day and it is a Ford Certified Used Car which is supposed to mean it was thoroughly inspected. This is the second major issue with the car in 3 weeks! Exactly two weeks after I bought it there was some other software error and a bunch of different dash warnings came on (too many to recall them all) and I was left in some sort of limp mode with RWD only. That went away on its own after about 18 hours. Dealership service appointment tomorrow was already scheduled because of the first issue. I hope they can figure out what is causing all these problems and come up with an actual solution. Resetting the car and telling me to bring it back if there are more problems won't work for me. I love having an electric car but it looks like I'm probably going to lose a lot of money trading this lemon in before my first payment is due. And the replacement won't be made by Ford Motor Company.

 

[drewspence87]

Last night went to dinner for my wife’s birthday. Got back to car and it wouldn’t shift into drive. Message on dash said to pull over safely even though car was parked. Battery icon showed on dash. I assumed my 12 volt had died so called ford roadside for a jump. Jump didn’t fix the issue so had to call back for a tow. The jump cost me $96 and the tow $169 to get it to the closest Ford dealership because to get it to my local dealer would have been $450. Waited 3 hours for tow truck only for them to say they couldn’t load it because they needed a dolly since car couldn’t be put in neutral. I told Ford roadside that the car would not shift into neutral so don’t know why they wouldn’t have requested one with the right equipment. Ford roadside wanted me to pay another $169 for second tow. I disputed this as it was not my fault, had to escalate to a manager to get them to waive the fee, this really upset me. Waited another hour only for second tow truck to cancel before even arriving. We finally decided to just go home as it was already 3 am and they had no idea when tow would arrive. Paid $70.00 more for Uber. I’ve had no major issues with my car for 4 years until now. Finally got a call at 10am from tow company letting me know they had arrived to pick up car. I know dealership is closed today so not sure where they’re going to leave the car but frankly I’m so upset I don’t even care anymore.

2021 Extended Range RWD

When did you last replace the 12v? Jumping doesnt help and it happens suddenly. Im on my second 12v battery every 3 years, I have on my calender reminder to replace.

 

[o187emdk]

When did you last replace the 12v? Jumping doesnt help and it happens suddenly. Im on my second 12v battery every 3 years, I have on my calender reminder to replace.

The 12 volt was replaced Nov 2025, so it’s only 2 months old.

 

[o187emdk]

This happened to me today. 2022 Mach e Select AWD with less than 20k miles when I bought it. Unplugged it and turned the car off for 10 minutes. Didn't interact with it in any way during that time, including keeping the app on my phone closed and my phone far enough away that the digital key was out of range. Went back and the car started right up. I've had it 3 weeks and 1 day and it is a Ford Certified Used Car which is supposed to mean it was thoroughly inspected. This is the second major issue with the car in 3 weeks! Exactly two weeks after I bought it there was some other software error and a bunch of different dash warnings came on (too many to recall them all) and I was left in some sort of limp mode with RWD only. That went away on its own after about 18 hours. Dealership service appointment tomorrow was already scheduled because of the first issue. I hope they can figure out what is causing all these problems and come up with an actual solution. Resetting the car and telling me to bring it back if there are more problems won't work for me. I love having an electric car but it looks like I'm probably going to lose a lot of money trading this lemon in before my first payment is due. And the replacement won't be made by Ford Motor Company.

Yes I tried the 10 minute walk away. thing. While waiting 4 hours for a tow I tried all the troubleshooting tips. Tried the cycling hazards 3 times. Tried resetting Sync. Tried unplugging the neutral for 10 minutes. Tried remote starting climate control. I even tried kicking the tires and rocking the car back and forth LOL but nothing worked.

 

[astrorob]

The 12 volt was replaced Nov 2025, so it’s only 2 months old.

i wonder if this could be caused by new battery + BMS not reset at the time of installation? @Mach-Lee

 

[o187emdk]

i wonder if this could be caused by new battery + BMS not reset at the time of installation? @Mach-Lee

im assuming the Ford service center would have done that.

 

[astrorob]

im assuming the Ford service center would have done that.

yes they should of course, but the question is if they didn’t, could this happen. do you have the invoice from the battery replacement? it might be on there as a line item.

 

[o187emdk]

yes they should of course, but the question is if they didn’t, could this happen. do you have the invoice from the battery replacement? it might be on there as a line item.

Oh, I’m looking for it now but I probably trashed it already.

 

[JohnFoxeSheets]

This happened to me today. 2022 Mach e Select AWD with less than 20k miles when I bought it. Unplugged it and turned the car off for 10 minutes. Didn't interact with it in any way during that time, including keeping the app on my phone closed and my phone far enough away that the digital key was out of range. Went back and the car started right up. I've had it 3 weeks and 1 day and it is a Ford Certified Used Car which is supposed to mean it was thoroughly inspected. This is the second major issue with the car in 3 weeks! Exactly two weeks after I bought it there was some other software error and a bunch of different dash warnings came on (too many to recall them all) and I was left in some sort of limp mode with RWD only. That went away on its own after about 18 hours. Dealership service appointment tomorrow was already scheduled because of the first issue. I hope they can figure out what is causing all these problems and come up with an actual solution. Resetting the car and telling me to bring it back if there are more problems won't work for me. I love having an electric car but it looks like I'm probably going to lose a lot of money trading this lemon in before my first payment is due. And the replacement won't be made by Ford Motor Company.

This problem sounds like it might be a low or faulty 12V battery. When you take it in, I suggest you ask the dealership when the battery was last replaced.

 

[drewspence87]

Have you the hvb recall done? I have a 2021 first edition.

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