New customer satisfaction program: 22B10 - second key fob

[RickMachE]

Nice they are doing it. Timing is ridiculous. Should have been right after they made the decision to switch to 2 fobs. My dealership gave me a 2nd one at their expense. Hopefully they can get reimbursed.

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[RockwallRick]

Nice they are doing it. Timing is ridiculous. Should have been right after they made the decision to switch to 2 fobs. My dealership gave me a 2nd one at their expense. Hopefully they can get reimbursed.

My dealer coughed one up about a month after we bought the car. I think they just got tired of me complaining about it! Lol

 

[Shayne]

Nice they are doing it. Timing is ridiculous. Should have been right after they made the decision to switch to 2 fobs. My dealership gave me a 2nd one at their expense. Hopefully they can get reimbursed.

When peoples paak and passcodes started to get wiped it was difficult for me not to pocket a fob. If I needed it back then I could not let her drive without one. Really never use it just my phone but I am still pocketing a blocked fob. I needed one back then so we decided to get the second one but I have been trying with just the phone as it is much more convenient. It is a bit slow to wake up and then connect sometimes but not bad. I have not seen phone not detected for quite awhile now. Getting there and I am 16 OTA's behind.

 

[HuntingPudel]

I guess still no love for US Job 1 owners? I’m Job 2 so I don’t know.

 

[macchiaz-o]

I guess still no love for US Job 1 owners? I’m Job 2 so I don’t know.

A little love:

https://www.macheforum.com/site/thr...rogram-22b10-second-key-fob.18157/post-482120

 

[pr0t0c0l_dr01d]

This is good news - I’ve had good success with PAAK but my wife doesn’t trust it and always complains about the lack of a second keyfob.

 

[ZuleMME]

Yes, US customers with build date before June 7th 2021 can get a second fob. Here is the bulletin:

Gotta love the irony there. I’m 6/21 build date. So I get only 1 fob and the dealers “tough luck”. Don’t get me wrong, I bought a fob before I even took delivery. But this is not how you care for your customers @Ford Motor Company.

 

[pr0t0c0l_dr01d]

Yes, US customers with build date before June 7th 2021 can get a second fob. Here is the bulletin:

How do you view the outstanding field service actions?

 

[Mathington]

Does this apply to Canada as well? I just checked Ford.ca and don't have anything showing up for for customer satisfaction programs.

 

[Mach-Lee]

How do you view the outstanding field service actions?

https://www.etis.ford.com/vehicleRegSelector.do

It will show up in FordPass eventually.

Does this apply to Canada as well? I just checked Ford.ca and don't have anything showing up for for customer satisfaction programs.

Probably, try the link above or call your dealer.

 

[Mathington]

https://www.etis.ford.com/vehicleRegSelector.do

It will show up in FordPass eventually.


Probably, try the link above or call your dealer.

Nice! Looks like it is showing up in this ETIS system, thanks!

Just called my dealer and they don't have the notice yet from Ford but say they see that it should be coming in within the next 2 days, so I will check in on Thursday.

It may have taken a year but I do want to thank @Ford Motor Company for taking the action to do right by all the job 1 owners and provide them a 2nd key fob.

 

[Okuma]

Picked up my MME GT on 7/30. I was pleasantly surprised when the dealer brought out a second key fob and didn't charge me for it. There was no extra price in the paperwork and I wasn't about to complain.

On the "I didn't know that" topic, each fob can be linked to a driver profile. Meaning, the wife and I can use different fobs and Blucifer will recall our profiles based on our fobs. I'm cool with that. We just have to make sure we are only carrying one key when we are both in the car.

 

[lyyq]

@Ford Motor Company , I got only one key fob and my built date was Jun 8, 2021, so I am not eligible to this CSP 22B10. As other user already mentioned, Ford started to provide 2 key fobs since July 7 2021, so the question is :

Has this message been sent to the correct team to correct the built date in the CSP22B10?
If not, what is the official way to inform Ford that this should be corrected?

 

[B25Nut]

I have a June 19 build date and my dealer told me yesterday my MME didn't qualify. June 7 has to be a mistake. It must be before July 7.

 

[Timelessblur]

Can I get a refund for the extra fob that I paid for instead? I would gladly take that as well as I broke down and bought a 2nd fob.

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