Optional Product Improvement Program 21G01 - BlueCruise Programming

[Mike G]

Question:

I lost Lane Centering once on a trip of 650 miles, and then once on the way back. Both times a power down restored it. I had the problem in the Fall, and they performed 21-2249 to resolve it.

22-2109 seems to apply, and it involves reprogramming of the IPMA.

I'm taking it in (unless the OTA updates happen) on 4/18 for 21G01. This also involves reprogramming of the IMPA.

Does 21G01 override 22-2109, i.e. the IPMA is being reprogrammed already so it's unnecessary?

If the tech applies every pending update to your bluecruise prepped car until there are no updates left you will have the most current software available and BC will be active and should function.
Mike

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[Rdonlon]

Hey so I just sent my car in today and just picked up my car. I didn't see any available option to turn on "hands-free". I drove back to work on a highway and didn't have BC.. I also didn't have copilot360 anymore. Did the dealer not do something? Or do I just need to wait a bit?
I'm also on 2.1 still.

Edit: when I turn lane centering off and then back on while driving a message pops up saying "BlueCruise not available"

 

[Mike G]

Hey so I just sent my car in today and just picked up my car. I didn't see any available option to turn on "hands-free". I drove back to work on a highway and didn't have BC.. I also didn't have copilot360 anymore. Did the dealer not do something? Or do I just need to wait a bit?
I'm also on 2.1 still.

Edit: when I turn lane centering off and then back on while driving a message pops up saying "BlueCruise not available"

Check your Sync version. If it’s not 364 then I’d call the service manager in the morning and ask pointed questions.
Mike

 

[BMT1071]

Hey so I just sent my car in today and just picked up my car. I didn't see any available option to turn on "hands-free". I drove back to work on a highway and didn't have BC.. I also didn't have copilot360 anymore. Did the dealer not do something? Or do I just need to wait a bit?
I'm also on 2.1 still.

Edit: when I turn lane centering off and then back on while driving a message pops up saying "BlueCruise not available"

Tom Jones should probably go back to singing if that's the quality of write up he typically provides. Seems pretty clear that the updates were not completed properly, and he certainly didn't test drive the vehicle in a handsfree BlueZone.

 

[Eric_C_Boston]

Hey so I just sent my car in today and just picked up my car. I didn't see any available option to turn on "hands-free". I drove back to work on a highway and didn't have BC.. I also didn't have copilot360 anymore. Did the dealer not do something? Or do I just need to wait a bit?
I'm also on 2.1 still.

Edit: when I turn lane centering off and then back on while driving a message pops up saying "BlueCruise not available"

Besides the sync version, make sure Lane Centering with Blue Cruise is enabled in the Cruise Control Settings.

 

[Rdonlon]

Check your Sync version. If it’s not 364 then I’d call the service manager in the morning and ask pointed questions.
Mike

Yup looks like it's not been completed.

 

[Gullwingdmc]

Gotta say I’m not sure which is having a higher success rate on this, OTA or Dealers.

 

[chuckles]

I've got a Job 1 Premium MME and brought it into the dealer yesterday morning for 21G01. They had to keep it overnight, and this afternoon, no BC, and it refused to engage lane centering on the way home.

Interestingly, the Blue Cruise section in my Ford connected services page, which used to say "coming soon!" is now completely missing.

(FWIW my update scheduling page now supports multiple days, so that's different...)

 

[smartino]

Yup looks like it's not been completed.

When updates are done using FDRS the power up version will not change. This is why yours still shows 2.1.0 it only updates via OTAs. But the sync version should have definitely updated if all the BC updates had actually been done.

 

[chuckles]

Out of desperation I just did a factory reset to try to force-reboot SYNC as per those last instructions for 21G01.

Yes, that meant restoring the profiles, reprogramming my PAAKs, my PAAPs, my charge schedule, and everything else. It took a lot longer than I expected to recover from the factory reset.

Spoiler alert: a factory reset doesn't reset SYNC: everything's still the same as it was before. I guess I return to the service department tomorrow.

 

[Logal727]

Do dealers not read instructions? What the actual f?

 

[Gullwingdmc]

Do dealers not read instructions? What the actual f?

If my experience with 21p22 taught me anything it’s that some dealers don’t even know ford provides instructions

 

[RickMachE]

If my experience with 21p22 taught me anything it’s that some dealers don’t even know ford provides instructions

While that may be the case, that's absurd, because every SSB, TSB, and Recall in the system has instructions.

I think there are several things going on.

1) The technician working on the vehicle don't follow the instructions. Some of them seem challenged to be able to turn to page 2. For 21G01, it clearly says to take it for a drive on a BlueCruise highway and ensure BlueCruise works.

2) The term "dealer" is loosely used on an forum. The technician / mechanic that works on the vehicle is supposed to be trained to work on EVs. The Service Writer that you work with may not be. Don't assume they are.

3) Consumers (yes us), in some cases are "allowing" the dealership to not perform the service specified and get away with it, at least for that visit. By "allowing", I mean not ensuring that the work order has all the specifics in it that before leaving the vehicle for service. Or picking up the vehicle without reading the work order to ensure that the technician noted that they took the vehicle for a drive on a BlueCruise highway and got handsfree driving to work. While it shouldn't be our responsibility to do this, if you want your vehicle serviced properly, then make sure they do what you asked them to do.

When I take mine in on 4/18, the request I hand in will say "Perform 21G01, BlueCruise Module Programming, ensuring that all specified modules are updated, and BlueCruise handsfree driving works properly during the specified test drive (last step in process)." Prior to leaving my house, I will ensure that the dealership communicates to me that BC worked successfully, specifically "handsfree driving".

My dealership has performed two software updates. One, while apparently completed successfully, resulted in a code being thrown (unknown if it existed prior to my getting home), and had to go back again.

I deal directly with the Service Manager, because that's who the GM introduced me to when I bought my first vehicle from them. I ensure he has read the applicable program information, and do things like saying "it's got up to X module updates and a specified test drive to ensure BlueCruise handsfree driving works" and get him to acknowledge it. Then, if the tech fails to do things properly, the fault lies with his boss.

Tip - there are numerous people on this forum that have graciously offered to run FDRS on your VIN to see what updates are pending. Take advantage of their generosity and confirm that your vehicle has been properly updated BEFORE you go to pick it up.

 

[Gullwingdmc]

I completely agree with you, and I know it depends on which service department you happen to go to and which service writer or tech you happen to work with. In my case I did everything you outlined before dropping off and after picking up, and they either flat out lied to me, or they are just don’t know how to do their jobs.

Some of them seem challenged to be able to turn to page 2.

I think this was 100% the issue in my case. He saw to run the PCM update on page 1 and neglected to see the part at the bottom of the page that said “All other modules available will have to be programmed individually.”. I can understand that mistake, but when I brought it up to the service writer she insisted that’s all they could do and they couldn’t run individual module updates. I asked to speak to the tech and service manager, they both said the same thing.

The technician / mechanic that works on the vehicle is supposed to be trained to work on EVs.

The guy that did my updates was “their best guy for software updates”, which is scary

I mean not ensuring that the work order has all the specifics in it that before leaving the vehicle for service.

I handed them the CSP letter and the instructions when dropping it off and went over everything that was supposed to be done with the service writer. After it was done I asked for a break out of all the work they did. They told me the system doesn’t support that and just wrote on the work order “Completed CSP per Instructions”.

I say all this not to undermine your point, they are all valid and should be taken into account. It’s just frustrating that someone can do everything right and still get screwed by a service department that apparently as a whole doesn’t understand how software updates work.

 

[RickMachE]

The dealership that I used to go to had one Hybrid / EV guy. When he was out, no work was done. I switched dealers for other reasons, but having one tech in the field isn't good.

The fact that everyone up to the Service Manager says they cannot update individual modules either indicates stupidity, or they're saying "we can't update modules that Ford doesn't pay us to update". If the former, that's sad.

I have found an inability to get a "receipt" indicating what was performed. They've said more than once that the warranty work gets entered only on certain days by part-time workers, and they'll send it afterwards. Last visit (windshield/roof) it took weeks of nagging before they sent it to me, and it included their claims to Ford for reimbursement.

On 21G01, I think it's easy. Write down the mileage when you drop it off. When you pick it up, it should have MILES more on it, because the last step is to drive on a BlueCruise highway AND prove that handsfree driving works. You can check with FordPass to see if it has any more mileage on it. They allot 0.5 hours. At 55, that's at least 11 miles, figuring 20 minutes on the highway and 10 minutes to/from.

If they took it for a drive, and they confirm it worked, and it doesn't work, then quite simply they lied to you, and it's time to go sit with the GM/Owner and say WTF?

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