jnthn98
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- Apr 28, 2021
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- California
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- 2021 Mustang Mach-E
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- #1
After getting the MME less than a week ago, I am still having issues with PaaK connectivity. During PaaK setup, everything was noted as a success. My FordPass app even says that the phone is connected. I also have the app opened with the phone in my hand as i approach the car, but when i press on the door open button at the driver's door frame, nothing happens other than some clicking noise from the front of the car. The door doesn't open. The clicking noise maybe due to the car partially "waking up" as the door button is being pushed.
My FordPass app can remotely open the door (if I use the app's unlock button instead of the physical button at the door frame). With the physical button as I approach the car, i was only successful in unlocking the door once ever. My phone also works fine with the infotainment system via Bluetooth, but I know this is a different bluetooth connection from PaaK. Just as another data point, my phone works perfectly fine as a key to a family member's Tesla. I thought maybe the Tesla app has an interference, but I forced close it in systems and made sure nothing related to it is running; however, the PaaK issue with my MME still exists.
So I call a Ford Guide to troubleshoot. He was really nice about it and said MME is a new model and they are always working to address new issues. Somehow, we got disconnected, and I ended up with a different Guide support rep when I called back. She walked me through resetting all keys and re-setup my phone for PaaK. Setup was noted as successful, but the problem still persist (cannot unlock door as I approach the car).
Finally, the Guide said there is a list of supported devices, which has mostly iPhone and Samsung models. My phone, a relatively new Motorola One Android phone, isn't on the supported list. In fact, no Motorola phone is on the list. There's a couple of OnePlus devices and a few others that are not as common in the US (i.e. Huawei) on that list. I asked if she can send me the list, but she said she is unable to. She also doesn't know if that list is published anywhere (my eyes were rolling at that point). After the call, I google searched for a list of supported devices for Ford's PaaK and only found the following requirements from Ford (which my phone meets):
Technical requirements
A family member's iPhone (which has the Tesla app as well) was able to connect to my MME and enter the car with PaaK, which confirms that it's a phone issue and not a conflict with the Tesla app.
The troubleshooting experience has been a bit frustrating, particularly...
-Why isn't Motorola phones supported (my phone model meets all of the listed requirements)
-Why isn't the supported phone list advertised? It would have been nice to know before buying the car.
-Ford's PaaK implementation doesn't seem to work as well as Tesla's. I hate to compare, but if a better technological interface is better, why doesn't Ford uses it?
-Getting one key fob is fine if my phone works for PaaK, but now I am thinking about getting another key fob. It's still cheaper than getting an iPhone/Samsung, but the dealerships are charging ~$150 to program it (fob not included). Independent auto locksmiths don't seem to have the updated software to support MME since its a new model.
It would be good to get additional feedback from Ford and perhaps they can look into why Motorola Android phones are not on the list. @Ford Team
So if anyone is having issue with their PaaK, please note that you are not the only one and your phone may not be on this unpublished list of supported phones.
My FordPass app can remotely open the door (if I use the app's unlock button instead of the physical button at the door frame). With the physical button as I approach the car, i was only successful in unlocking the door once ever. My phone also works fine with the infotainment system via Bluetooth, but I know this is a different bluetooth connection from PaaK. Just as another data point, my phone works perfectly fine as a key to a family member's Tesla. I thought maybe the Tesla app has an interference, but I forced close it in systems and made sure nothing related to it is running; however, the PaaK issue with my MME still exists.
So I call a Ford Guide to troubleshoot. He was really nice about it and said MME is a new model and they are always working to address new issues. Somehow, we got disconnected, and I ended up with a different Guide support rep when I called back. She walked me through resetting all keys and re-setup my phone for PaaK. Setup was noted as successful, but the problem still persist (cannot unlock door as I approach the car).
Finally, the Guide said there is a list of supported devices, which has mostly iPhone and Samsung models. My phone, a relatively new Motorola One Android phone, isn't on the supported list. In fact, no Motorola phone is on the list. There's a couple of OnePlus devices and a few others that are not as common in the US (i.e. Huawei) on that list. I asked if she can send me the list, but she said she is unable to. She also doesn't know if that list is published anywhere (my eyes were rolling at that point). After the call, I google searched for a list of supported devices for Ford's PaaK and only found the following requirements from Ford (which my phone meets):
Technical requirements
- Apple® iPhone® 5s or newer with Apple iOS 13 or newer.
- Android™ Smartphone with Android OS 8.0 or newer.
- Smartphone must have at least Bluetooth Low Energy (BLE) version 4.2.
- Bluetooth® must be turned on at all times to operate correctly.
- The FordPass™ App (version 2.12 or newer) must be installed and running on your smartphone with an active account.
- FordPass™ Connect (modem) and Phone As A Key both must be activated prior to the first use of Phone As A Key.
- With the vehicle in sight, the Bluetooth signal must be within 130 feet (40 meters) to authorize the smartphone for use.
A family member's iPhone (which has the Tesla app as well) was able to connect to my MME and enter the car with PaaK, which confirms that it's a phone issue and not a conflict with the Tesla app.
The troubleshooting experience has been a bit frustrating, particularly...
-Why isn't Motorola phones supported (my phone model meets all of the listed requirements)
-Why isn't the supported phone list advertised? It would have been nice to know before buying the car.
-Ford's PaaK implementation doesn't seem to work as well as Tesla's. I hate to compare, but if a better technological interface is better, why doesn't Ford uses it?
-Getting one key fob is fine if my phone works for PaaK, but now I am thinking about getting another key fob. It's still cheaper than getting an iPhone/Samsung, but the dealerships are charging ~$150 to program it (fob not included). Independent auto locksmiths don't seem to have the updated software to support MME since its a new model.
It would be good to get additional feedback from Ford and perhaps they can look into why Motorola Android phones are not on the list. @Ford Team
So if anyone is having issue with their PaaK, please note that you are not the only one and your phone may not be on this unpublished list of supported phones.
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